Reviews - Boiling Springs | Pinnacle Storage

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Reviews

Pinnacle Storage

4.98starstarstarstarstar_half
(335 Reviews)
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Boiling Springs

4.98 Rating - 335 Reviews

Thomas Customer

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on google Sunday January 01, 2023
Very cheap and will work with you. Staff is very friendly

BIG DADDY

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on google Sunday December 11, 2022
This reviewer did not leave a comment about their rating.

Katherine Adamson

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on google Tuesday November 01, 2022
Brad was extremely helpful in customizing our storage needs! It was a perfect fit! We appreciated the climate-controlled storage for our between-homes move time. Thanks so much!

Austin

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on google Tuesday November 01, 2022
Good quality storage and friendly staff. Only problem is they are raising the price per month by nearly 62% in December.

Shawn Kitchen

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on google Tuesday November 01, 2022
Pinnacle just told me that my rent would jump up 61 PERCENT on December 1. There's no way that I'm accepting that large an increase! So I've moved out. I've used this facility for over a year on auto-pay and have never given them an ounce of problem, and I'm not going to accept being treated like that. When this location was owned by Extra Space Storage, the rent was far more reasonable and I was never subjected to that sort of draconian increase. SIXTY-ONE PERCENT IN A SINGLE MONTH? You're out of your mind.

Pam Philips

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Shianne and Brad have went above and beyond for me.

Donna Strole

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What a great experience. I met with Chelsea and Brad. They helped with my uhaul and were very informative. They showed me a unit that will fit my family needs and I couldn't be more grateful. I highly recommend Pinnacle storage and the team there

Steven Besu

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What a amazing experience from when I entered the location till I exited the building. Great price on there storage units and super clean and bug free. Great job!! Chelsa & Brad for the best customer service ever!!

Judy Coggins

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I had car trouble while in the parking lot of Aldi’s grocery store next to Pinnacle Storage. Brad was out picking up trash in the parking lot of Pinnacle Storage and noticed I was having trouble and offered help. I will absolutely refer all my friends and family to Pinnacle Storage. Thanks again Brad! 😃

Amanda Kemmerlin

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Worked with Brad and Chelsea for a great experience. I don't need it just yet but can't wait to move in. The facility is nice and clean. The process was well-informed. They answered all my questions and didn't make me feel rushed

Bryan Sprouse (Bryan)

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Great experience. Chris helped me out and gave me a tour of where I needed to go. Easy access and easy to use storage area. Update: excellent service from Brad and Chelsa.

Bob K

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Allison Rodgers

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Nick Dilello

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michael morgan

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Mike McMahan

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Tammy was very friendly and easy to deal with.

Alison Harvey

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Tammy was amazing! She went out of her way to make sure that our moving process went as smooth as possible. I had already picked out and reserved a unit two weeks prior and when we arrived she knew right then that we would need a bigger unit to be able to fit everything. We are so thankful she did because it saved us the headache of having to move everything over once we realized it wasn’t big enough. She even went with me to the access doors to make sure the code worked! I would definitely recommend Tammy and Extra Space Storage to anyone that is looking for storage.

Shawn Peek

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Tammy and britney at the boiling springs location were a big help in finding the right storage unit. Tammy made it easy to select which unit was best. Britney helped me figure my way around the building and showed me how to get in when the office is closed

Jan Greene

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Trucker Life

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ShaDaria Dillard

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William Yaeger

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Storage person Steve was excellent. Took extra time and showed me everything with detailed instructions and information. Steve would make me recommend this storage to friends and family.

Gasper Loto

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samara jaber

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Came in for a unit, I was in a bind, and thanks to Tammy she made it so much easier then I expected. You definitely have a great employee.

Tonya Matthews

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Jessica Powell

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Tammy is the absolute best. She is very knowledgeable and customer centered.

Patricia Whitesell

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Great storage place. Professionally managed and always clean!

Heather Shields

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Carla L

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Staff very friendly and knowledgeable

Debbie Lee

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Alex Bell

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Sandra Hare

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Magen Torres

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Erin Tuck

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Kamisha was very friendly and helpful

Mydia Tate

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I had an awesome experience! Kamisha was very helpful and down to earth!

Janice Gnip

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Awesome people who will take care of your needs. Would highly recommend!

Pang Vang

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Very friendly and helpful staff!

Nikki Mc

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She was very nice and helpful with me getting my unit. I would recommend them to a friend.

Stephanie Cole

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Kyle Fowler

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Christopher Rhodes

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I love storing my things here

Scott Thompson

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Tammy is so nice and helpful.

Jeffrey Thompson

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The best

Debra Wardlaw

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Chuck Fultz

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Sold my house and had a brief period to wait until my new home was ready to move in. Selected Extra Space based solely on its convenient location, but found the customer service excellent and the facilities very well-maintained. Highly recommended.

Keiana Howze

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Winnie Greer

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harlie davis

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Betty Henry

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Ethan King

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Zach Smith

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Ronnie Murtagh

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Excellent service from Tammy, she explained everything clearly and was friendly and courteous! This is the second time I have rented a unit and I am very impressed with the service here.

Lonnie Phillips

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sue robertson

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Tammy was very friendly and helpful in everything I asked the place is clean she open and let me see that the unit was clean and was safe for me to leave my property..thank you Tammy for all your help

William Beheler

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JO Jarvis

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jayden rovey

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The facility is spotless, and Tammy at the front desk is very friendly. This place is a comfortable space. 🙂😎👍👍

Josh Hyder

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Joe Hutchins

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Very courteous and professional. Very clean, and easy process to rent.

Melodie Sumner

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Tammy was very friendly, professional, and went out of her way to provide us with a wonderful customer experience! I asked to see two different size storage rooms, needing to visualize the actual size to determine what would fit our needs. Once decided, Tammy went over all the paperwork with me in detail, answering any questions I had. She even went with me to the access doors to make sure the code worked and there were no issues. The faculty is clean, well lit, and I feel safe and confident storing our household goods here.

Tanya Newman

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Chuck Shipman

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Frank Balcik

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A Google User

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Very helpful and super clean

Rashaad Pippins

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Jeremy Cook

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Terri Cothery

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Very impressed with the cleanliness of the facility. The staff was friendly and professional. Easy sign up and ease of access to unit. Would recommend and use again.

Baby Lalap

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Krystal Dellinger

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ExtraSpace storage is absolutely amazing the lady here is absolutely wonderful and helpful!!!

Keri Bennefield

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Tammy provided great customer service, was friendly, and knowledgeable. Tammy made sure everything was correct on the lease agreement and ensured that gate code worked (to prevent issues while moving in). The facility was very clean and secure. Definitely impressed.

Jim Thomas

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Excellent Service with start up. Competitive prices! Friendly and courteous service with enrollment.

Chadwick Hoppes

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Rachel Sellers

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Latasha Murphy

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Very great service!! Would recommend anyone to go here! Go let Ms. Tammy get yall right now very nice!!!

Michael David Morin

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Gail Baker

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Taking the scenic tour with Lisa! She’s fun.

Melissa Fowler

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Great facility

Eric Brown

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Very friendly and helpful plus best price

Jerry Rice

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Rhonda James

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Very nice and clean units! Tammy is the best!!!

Vickie Yezbak

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Tammy was so helpful and very professional.

Cassidy Talbot

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Melissa Talbot

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Tammy is Hands done the BEST. Thank you 😊

Sarah Elizabeth Reeves

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Jonathan Marsh

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Sharnell C

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magdalene khan

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Tammy was super helpful answering my questions and understanding my storage situation. Will definitely recommend to anyone who is in between apartments during their lease in college.

Gibbs Family

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Theresa Thomas

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Nick Mcdaniel

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Great place for storing stuff. All spaces were nice and clean when I was looking for the right size and customer service was great.

morgan kimbrell

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James Cantrell

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Worked with Tammy to figure out what I needed. She was very knowledgeable and answered all of my questions.

Kathryn Davis

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Registration was simple and staff was professional and helpful. Facilities were clean and secure but access is easy.

Ingrid S. Powell

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Eric Bell

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Alex Wilson

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Best experience I could have had. I wasn’t even done with the paperwork online on my rapid rental and I was already receiving a call from a team member to offer assistance. When I got there she showed me how to get to my unit and upgraded my locks for maximum security. Highly recommend these guys! That’s without saying how clean and professional the space is!

Kristi Sanders

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Tammy is wonderful nice and helpful 🤗

Tyler Greer

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Alexandrea Nicholls

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Tammy was super helpful! 10 out of 10 would recommend!

Jalen Martin

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Nathan Coe

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Paula Larsen

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Excellent customer service. Call you back promptly when I lost my key handled it beautifully

Jasia Martin

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Great experience! Mike was great!

C. Burnett

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sximpy

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Kwintarvas Swinger

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Keven Hull

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Antrice was absolutely wonderful and friendly. Absolute pleasure to have her help us.

Austin Lewis

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Kelidakota Juzwick

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Kennedy Phillips

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Stinson Edwards

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mike and Steve do a fantastic job taking care of thier customers. this is the second building I have had units at and they do a great job.

Joesie Fodra

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Tiffany Kelley

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Miciurin

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Thomas Kinal

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If you are looking for a fairly priced storage facility, a clean facility, a secure facility this is it. Management was very helpful and kind. They have everything you need in transporting your things to storage units. I am very impressed. Tom

ivan richardson

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Louvenia Miller

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Drayshon Mcclintock

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Cindy Hayes Lee

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michelle ryan

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That was the most positive experience the lady on the phone was kind and informative the gentleman at the counter made the process so easy to rent my unit they were very courteous the units are very clean and they recommended just the size I need it

Kacie Painter

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Tammy did an AMAZING JOB helping me get the right size unit for an amazing price.. I highly recommend extra space storage. This is my 2nd time with them !

Teresa Smith

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Margaret Nash

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Great service! Easy access!

Robin Kennon

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Michelle Francis

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Brian Jackson

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Brenda Oates

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OH MY GOD!!! The Manager and Bryant were TRULY a BLESSING in every way!!! Bryant was so very helpful, attentive, patience, courteous, understanding and professional!!! And the process to rent the unit took very little time - 😃!

donna McDowell

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Very nice units.super clean. Salespeople was so knowledgeable and process was fast.

Logan Green

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The service was excellent. Brian was very helpful and pretty much took care of everything Thank you so much , Kathy

angie neubold

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La’shanti Bunch

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Julie Holley

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Patrick Toomey

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Mike is the best- goes above and beyond!

DeAnne Shehan

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Excellent service and very polite and helpful!

Ember

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Mike gave us a great experience. Great customer service. Helped me figure out what was best for me.

Samm McSwain

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Kimberly Hamilton

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Very clean, secure space. Friendly and informative customer service.

Ashley Peeler

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Charles Boineau

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jcrob Catz

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Service was great, staff is very friendly and facility is very clean.

Michael Geoffrion

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Wow. How easy was it to get a storage unit. Didn't even have to meet anyone. So far a five star experience. Thanks for making it stress free!

S B

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Wilbur Grizzle

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Mike is a boss!!!! Couldn't ask for a better experience.

Kristin Johnston

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Mark Whitby

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Anna Cravey

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Jennika Rice

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Great quick experience.

Claris Zamor

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Alpha Trooper

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Bentley Hardee

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Jon Lackey

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Austin Graham

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Mike is awesome super friendly and helpful

Kailey Kinman

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Robert Kimbrell

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Went today an Rented a spot Courteous fast and easy everyone was first class I highly recommend them Lady greeted me at the door didn’t waste anytime just the way I like it Thank you

Deonta’ Gee

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Hannah Zuercher

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Great rates and Mike provided awesome customer service!

Justin “J.T.” Tallant

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Jason Garza

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LaBrenda Teamer

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Kristina Hayes

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Tatyana Rot

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Very quick and friendly service. Thanks Chris!

brenda draycott

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Mike and Tammy were very nice and helpful.

Denise Napier

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Mike and Tammy are very helpful. Mike went above and beyond to help my business obtain another storage unit in another state. Saved me a long travel trip before I needed to go and communicated well with other storage manager to help me get the unit and other supplies needed for my business and 📦 delivery 🚚 Definitely will only use this company for all my storage needs

graham deal

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Ricaye Harris

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This is a great place. Excellent customer service and quality storage!!!

Debra Gentry

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Kyle Crotts

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Christa Garza

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Mike and Tammy have gone above and beyond with kindness, professionalism, and help. The facility is kept spotless and a great price point. Highly recommend!

Yasmeen Ellis

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When confirming my storage rental, Mike was very pleasant and very helpful. He gave me all the information that we needed and I didn’t have to ask any questions at the end of our talk!

Mr. Dalvin

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Out of all the places i looked at in the area, this place had the best rates and i throughly enjoyed the service.

Wade Newman

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Mike was extremely helpful, kind, and professional with helping me find the exact unit I needed for my belongings. The unit was clean and fit my needs perfectly. Thanks for a great experience!

Barbara Childress

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Extremely friendly and helpful. Mike was quick and thorough. Will recommend

Leonard Ouzts

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Awesome staff, very clean facility. Highly recommend this facility!!!

Robin Allen

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Super clean and nice facility! Tammy is amazing and was very helpful!

Plumb Crazy

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Great service with a smile. Very clean and convenient. Great price for an excellent product. ⭐⭐⭐⭐⭐

Tim Deweese

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Lyndsey Emory

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Chris Robinson

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Nice clean facilities. Awesome to work with. Easy to get to as well, convenient

Rati Patel

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Eric Vera Valdes

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Marylou Hopkins

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Thank you for all the information!! Tammy was a huge help and very knowledgeable

Melissa Ethridge

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Andrea Blessel

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Great fast service, love it that I didn’t have to be there in person to sign and get the storage I needed, thanks mike, really it’s been great and easy thank you

Jessica Bradley

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I needed a storage unit stat and Tammy was extremely helpful in finding me the right storage space for my needs! She took me to different units and let me look at the size and made sure I found what I needed.

Bryson Gregg

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Very knowledgeable and explained everything that I needed to know. Definitely recommending to other to make business here.

ashley burns

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The unit was very clean and the lady that assisted me , Tammy , was very nice and helped me with all of my needs and answered all of my questions about how the payments worked and the insurance that was purchased .

Brenda Tasker-Myers

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Fast on line sign up you can ever have. Great and fast response from the storage facilities.

jacqueline

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Fast and easy rental process!!

Keshun Briggs

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Quick and easy process

James Snoddy

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Lea Tarver

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First and most important, this storage facility is immaculate! Extremely clean! Online rental process is very easy and also offers a discount for doing it online versus in person. Great prices for climate controlled, too. Also, they provide you with a lock and access to their rolling carts that are always on standby right inside the front door. Steve at the front desk was awesome! Needed some assistance changing my rental reservation after we got there, and he went above and beyond to accommodate my request on the spot! Thanks Steve!

Barbara Woford

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B F

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Very happy to store at with this storage. Tammy did great job and was very pleasant thank you for Making it easy..

Amy Whitehead

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Aaron Pate

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Cam Jones

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Mike was extremely helpful and has always been courteous! He and his team are great to work with and the facilities are clean and tidy! Highly recommend them!!

yoshiiplays

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Brad Rawson

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The team of Mike and Tammy were fantastic. Just moved to the area and was very impressed with the cleanliness and security of the building and the prices to rent were comparable to and better than the area and first month free was nice as well. My wife and I got a full tour of the facility and they were a tremendous help in finding the right unit we needed. They have carts to move items and elevators which is nice too. A very helpful team. 5 Stars

MeGaTrOn TiNGz

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Chris G

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Chelsea Oliver

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Very nice units

Davitta Simon

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Extra space storage was awesome with the first unit I rented. Just got another one cause these guys rock!!

C Durham

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Kellie Byron

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Deborah Johnson

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Ease of use and expedite in setting up the exact unit desired on website Michael available and answered all our questions.

Rich Bender

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Kristin Williams

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Beth Wallace

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Jauquan Hughes

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Very clean and modern facility , very friendly and helpful staff!

Leslie Bush

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Very knowledgeable, professional and helpful. Well maintained facility.

AMY HOSKINS

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Excellent and cleab storage!!! Mike was kind and informative! Highly recommend!

Tammy Burns

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Very clean and nice facility!

D B

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Nice facility, great customer service, awesome overall experience, would highly recommend!!

diana denisyuk

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All I can say is that the manager is awsome he was really freindly and understandable . We talked on the phone and discussed a storage unit for my family and when we came to check it out we didn't like it so he moved us with no problem he help us get more of what we wanted . It's a new storage location and very clean in side , very affordable . There is enough space for a semi truck to come in and turn around . We definitely well recommend this storage to others . You guys are doing a great job with keeping your costumers happy especially for being open for less than 1 year way to go .

Debi Davis

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Very impressive facility!! Michael is very helpful and friendly. Storage units are clean and easily accessible. They even provide carts to use for loading/unloading truck. Saves a ton of time and heavy lifting. Highly recommend Extra Space Storage.

James Dober

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Jacob Kelley

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Kenshuan Ballenger

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Patrick was a great help and very pleasant to talk with.

Kaitlyn Miller

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Amazing customer service! Chris was extremely helpful throughout the entire process! He took the time to answer all my questions and made sure I got a great deal. I highly recommend this place!

Grace Durham

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Alex Dalton

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Betsy Trujillo

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Mary Rudisill

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Clayton Pruitt

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Monica Curry

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I dropped by for general information while doing errands. I spoke with Chris who was very pleasant and helpful. I was unsure of the size of the unit I needed. Chris explained the differences, pricing and answered all my questions. I chose to rent with this location as Chris was very professional and knowledgeable. Very nice facility!

Louvenia Miller

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Very courteous service and great accommodations.

John Uhl

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Erin Uhl

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Perresha McIntyre

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Craftefy

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Friendly, clean, easy access, good rates. They have it all. Highly recommended.

Carolyn Mcneal

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Mike was incredibly helpful, efficient and friendly. The service he provided exceeded my expectations! This is the best experience I’ve ever had renting a storage unit!

Shane Greathouse

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Not a guy for many words, but kindest regards to my man Mike at the front desk for helping my family and I at the very last minute and saving us a ton!! Many kudos sir. Keep up the excellent service! And hopefully they give you the raise you deserve

Nikki Brinkley

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Absolutely the best service I have ever received! The front office guy named Mike completely saved my day! Not only did he have exemplary customer service skills, he has genuine people skills also! I would highly recommended anyone that needs extra storage space to go and see SUPER MIKE because he will come to your rescue! Thank you a ton for the hospitality!

Jay Gilmore

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Megan Deimeke

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I love the 24 hour access. The carts are very helpful and greatly appreciated. Everything is clean and tidy.

charlie conner

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billy Harrison

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Kate Lominack

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The service is great and the facilities are very clean.

Adrienne Miller

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Mike was very helpful and made the rental process easy!

Jessica M

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Mike was very helpful. Made sure I had everything I would need!

John Heinsey

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They have awesome management and great service. The facility is very clean as well.

Tyesha Sitton

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Mike is Great !!

tjhsmom

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Getting a unit online was so quick and easy. There was even a tool to help me pick the size I needed. After filling everything out online and paying. mike quickly called me to follow up and give me more info and details. He also made sure everything went well with the contract online. He was very friendly, and courteous. Excellent customer service.

Jessica Frazier

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It was a clean storage unit and the manager was very helpful.

Jennifer Lee

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jenna carver

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The gentlemen that help me the day I came up to rent a unit was just awesome!! So polite and helpful, nice to see a employee act like they enjoy there job! I was got ever deal they offered came out overly pleased with the pr. Month price!!

Donovan D

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shiniqua davis

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Mary Kathryn Edwards

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Mike is very polite and helpful!!

Joshua Lowe

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Hugh Harvey

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Michelle Beadsley

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Mia Williams

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Awesome service and great storage spaces!

Ashley Murriel

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Cierra Thornton

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Very clean place never have I saw any trash. friendly workers, and super helpful cart to move your stuff in and out. Definitely would have been a hard task with out those. Definitely recommend this storage unit.

Eddy J

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Cryptid “Royal” Calling

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Brandon Audet

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So far, so good. Cindy was friendly, and helpful. Havent moved anything in yet, but the phone experience was pleasant.

Debra Gerhart

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We had an excellent experience with Mike at Extra Space Storage. He was friendly, courteous, and efficient. The entire process was quick and painless. I highly recommend this storage facility. Joe and Debbie

Brooke Herman

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India Jackson

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manette tanelus

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Very clean space and great customer service.

Robin Chambers

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M Cornelison

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Mike and Nick did a great job for us!

Chad Gardner

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Very friendly service! Thank you, Michael, for all your help!

Sara Ramirez

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I wound up moving to a different state after already partly moving my stuff to this facility. Cancelling my rental was the easiest and least painful transaction I have ever experienced with anything because the staff and policies are intended to help people, not take from them! I am so grateful. Love this storage center.

Charles Moore

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Lynda Graham

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Linda Mallis

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John Black

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Very nice and clean facility. Betsy and Mike were very nice and easy to work with!

Vix Beardsley

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Very clean, friendly staff! Great place to keep my stuff until I move

Scott Collins

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Jennifer Marshall

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Blake

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lydia waddell

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Mike and Mark were awesome. Very helpful and took the time to help me decide what I needed with no pressure.

Carla Glover

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Mike is awesome! The facility is so clean and nice!!

Tyler Kirby

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Sarah Pinker

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Nancy Schulz

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The facility is new and very clean. Mike was very helpful.

Kanha Kong

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Travis Smith

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Mike helped us and was very helpful and made it easy

Will Allen

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Linda Hamrick

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Mike was a great help getting me set up with a storage unit. Really nice gentleman.

Harry Burroughs

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Emily Griffin

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Wonderful fast friendly service, Mike and Patrick were great!

ark master 123

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Friendly and helpful staff. Facility is clean. Great management

Homer Swei

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Brandon Kowalczyk

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Bryan Newton

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Great storage facility. The building is brand new and the staff is great to work with.

James McAden

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First class facility and very competitive prices.

Ci Ci

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Patrick was very friendly and informing. I would definitely recommend to choose this company for storing your personal items.

Daniel Evans

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Patrick Carley was a pleasure to deal with and fully explained the process. Highly recommend!

Jamie Dawkins

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Patrick was very helpful and friendly. He showed us around and how everything worked. He didn’t leave out any details!

Bill ad

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Justin Priest

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Good service from Mike. Clean building, set me up next to the door for a short walk

ldgrimbal

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Great experience! Very easy!

Keisha Bradley

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Very clean, friendly, and convenient!

chris mullinax

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Jeff McGraw

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Awesome super friendly management.

Brenda McGraw

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Great location!

Dora Gonzalez

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Price is very reasonable. Clean Units

Tony Campbell

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Daniel Thomas

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Libby Childers

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Pleasework Poorau

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Ronald Reeise

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Mike and Patrick did a fantastic job

Brandy Overmyer

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Jackypate Anderson

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Excellent management team! Answered all my questions. Highly recommend!

Chelsea Zimmerman

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The staff is wonderful. Management is great to work with. 5 star experience all around!

Steven Zimmerman

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This place is fantastic! Upon arrival I noticed how clean the facility was compared to the past units I’ve rented. The management was extremely helpful and answered any and all the questions I had. Mike and the management team went the extra mile in getting me into my unit. I can’t recommend this storage place and the people any higher!

Rebecca LeForte

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Michele Jordan

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Jason Lark

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Mike was very professional, and quick with everything. Made sure we didn't have any other questions.

Unholy One

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Victoria Lu

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Betsy was amazing and knowledgeable!

Shayne Garcia

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My experience @ extra space storage was great, cheap clean, fast and very friendly! Betsy the shift employee was extremely helpful and had a great attitude!

Dennis Jedel

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Kim Worley

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Madison Ball

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Bryan Rhodes

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Bradley Rhodes

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William Willis

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Daryl Dixon

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Nice clean and professional place. The manager took great care in showing me anything I needed to know.

Belinda Oxner

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Fantastic service! Harry is extremely knowledgeable and courteous! I wasn’t rushed, all my questions were answered.

Rick Howard

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Mike had us in and out in no time! Fast friendly service!

Karen Howard

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Very clean! Great service!! Make did a great job helping us out!!

Kimberly Presnell

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Mike is awesome. Very friendly and listened to my needs! I highly recommend using them to store your belongings!

patrick ballard

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Bob Overmyer

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Excellent management team great experience.

Jamie

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Very nice, clean secure facility. Mike handled all our questions.