Frequently Asked Questions

For your convenience, our offices are open 7 days a week. Monday through Friday 9am to 5:30pm and Saturday and Sunday, 9am to 4pm. 

Our gate and access hours are from 6am to 10pm. 

For your convenience, all pricing is located under the locations tab for each of our locations. You can even reserve or rent your unit easily online as well. 

Many of our locations offer several options for parking – ranging from fully enclosed boat and RV storage to outdoor uncovered and covered parking. You can reserve or rent your parking space online under the locations tab or call the office and a storage expert will be happy to assist you. 

Your payment is due on the 1^st of each month.

We offer several insurance options to ensure your items are insured while they are in storage. There are many benefits to purchasing storage insurance through Pinnacle Storage to ensure your peace of mind and not have to access your homeowner’s insurance should you need to file a claim. 

Yes, either selecting storage insurance through Pinnacle Storage or your homeowner’s policy is a requirement of our lease. 

Yes. As a token of our appreciation for your service we offer a 10% military discount to all active and retired military personnel. 

 Auctions are held online at SelfStorageAuction.com. 

We hold reservations for 7 days once a reservation has been made. If a unit size is available and we can accommodate a longer hold please call our office to make necessary arrangements and to inquire regarding availability. 

Your lease is a month to month contract. However, you can prepay your unit for up to one year. 

You need to be at least 18 years of age with a valid ID. 

In most cases we do recommend a climate-controlled unit. A good rule is – if you would not store it in your garage you need a climate-controlled unit. 

If you could store it in your garage – then a non-climate unit would suffice. 

You will need a lock, but we can sell you one in our office. We offer the best locks in the storage industry so you would likely rather just purchase one from us than bring your own. 

Our facilities are all gated, with well lit halls and driveways, as well as security cameras throughout the facility. We also have a staff onsite 7 days a week to ensure your items are safe and secure. 

Yes, we have push carts for you to use while moving your belongings. 

Yes, we offer everything you need for your move. You can buy all your supplies and rent a moving truck at one convenient location. 

You may make your payment in person, online, via our App, or by calling our office. We accept cash, checks, debit, and credit cards.

U-Haul transactions must be paid by debit or credit card. 

No, you will have marginal rate increases throughout your tenancy.

Your rent is due on the 1^st of the month. If it is not paid by the 10^th of the month you will be assessed a late fee and your unit will be overlocked. You will not be allowed access to your unit until your account is current. 

You will be locked out of your unit once your account become delinquent, until your account is current. If your account is more than 90 days delinquent your items will be processed for auction.