Reviews

Awesome experience, great customer service. Very clean and secure facility.

Great customer service. Units very clean staff very accommodating. Great place.

This place not only has great customer service, but is also very neat/clean!!!

Easy to reserve and rent space! Very nice office staff. Clean and neat facility. Simple access to my stuff.

Clean and convenient facility to our house. What irritates me the most is that you can't call directly to the location (Leland). Sat on hold for almost 10 minutes only to have a "call center" tell me they couldn't update my CC on file and would have to have someone call me back.

Mike and Marshall were both great to work with. Very professional and accommodating. We’re excited to begin storing our travel trailer with Pinnacle!

Awesome service! Definitely recommend.

Marshall was great to work with and helped us find the right storage unit for our needs. Very professional!!!

Loved your nice clean space. Your space was just the right size. Great area also.

Clean, professional, helpful!!

Very friendly, honest, and prompt. Took the time to explain options thoroughly and succinctly. Provided many options for all services requested. Facilities are clean and well lit. Overall, very satisfied.

We needed storage for our move to the Leland area. Pinnacle storage was convienent, storage place was very clean and reasonably priced. Would definitely use them again and highly recommend.

Very helpful customer service awesome. Units are very clean.Awesome people.

Very professional, accommodating to our evolving needs, friendly, and helpful. Our unit looks brand new and very secure. The proximity to our home is one of many features we like about Pinnacle Storage. We highly recommend Pinnacle Storage for one’s storage requirements.

The gentleman that helped us with our storage needs was extremely nice and helpful. Highly recommend this company.

Always going beyond my expectations to accommodate my needs. Couldn't be happier to be a customer here.

Marshall was most helpful in getting us a storage unit and answering questions. Highly recommend Pinnacle Storage in Leland.

My husband and I just rented our third Storage unit at Pinnacle Storage of Leland. They have made our move so easy and Kathy the customer service representative was great, very friendly and she was there to help us every step of the way!! We also rented a UHaul there which also was very easy!! Excellent company with great service and very clean facilities!!

The Always Amazing , Friendly & Helpful Marshall will guide you through Storage Rental and meet your needs every time ! I plan to rent here for a while ! Thanks for being so Awesome ! They also Rent Uhauls ! Need to store some stuff ?! Call Pinnacle !

Very clean place and the people are very polite to you pretty expensive though

Very accommodating and helpful when picking out a unit. Always responsive to emails and questions. Kind and helpful customer service!

Kathy was very helpful and friendly!

Excellent Service. Always very friendly and helpful. Anytime I need to make a change or need help they are always helpful. Mr. Marshall is always friendly and willing to help any way possible. Always Clean! Highly Recommend!

Brian Swan, regional manager, was a true professional. Check-in was a breeze, and he showed me how to use the storage app to manage my account. The facilities are clean and I was also able to check in my U-haul rental truck.

They have been totally awesome. Very nice and helpful staff. Willing to work with you and your needs. I would definitely recommend them and use them again!!!!!

Very nice facility. Great employees!! Very convenient for Leland!!!! Congratulations on your long awaited ribbon cutting ceremony today!!!!

Customer service here is awesome! Theresa was very professional and helpful! Her customer service is what sealed the deal with my decision to go with Pinnacle in Leland. I was torn between this company and another one and she took the extra step to return my call and honor a special request for my family and I! Thanks again!!!

I had a great experience checking in and getting my items moved to storage. Thanks!

From reservation to move in everything ran smoothly

From start to finish the transaction was smooth. Staff was friendly and helpful; unit was clean and facility is well maintained.

Clean and easy access to units, very helpful and professional staff. Would recommend to friends.

Great place and very clean! Office staff was super nice and provided all the information needed for the storage rental. I highly recommend buying locks there. Layout nicely designed for easy access to your unit.

Very pleased with appearance, location and security. Staff very helpful and pleasant.

Great service and very clean The pricing and location more than met our expectations

GREAT staff! I felt welcome, taken care of, and immediately comfortable and at ease having my things housed here. Thank you

the facility was very clean and reasonably priced. the moving in process was done very efficiently

I definitely recommend using this location here in Moyock, NC. Mrs. Julie was super helpful and made everything soo easy with the 2 Uhauls I rented. Thank you Mrs. Julie.

I was surprised at how expensive the units are here... though it is a very clean facility I think the prices are a little over the top...If it wasn't how pleasant Mrs Simone was with her greeting and out going customer service personalty I would have waited to rent somewhere else ...Mrs Simone was so convincing and she assured me I was making the right choice...

Julie was extremely helpful and is a great asset to the company!

Great people and very clean. Love this place

Such a refreshing staff with great conversation, Got me in and out in a Jiffy!

We have both an inside unit and outside unit here. Excellent storage facility! Easy to access, too. We have only dealt with Julie in the office, but she is just wonderful to work with! So glad they opened up just in time for us to store our things here!

Very friendly and great service. I couldn't have asked for better experience!!!!

This place is so freaking clean and a safe place to storage. My helper was Simone I believe it is spelled and she gave me a whole game plan that fitted me perfect. She even offered me coffee! Great great place. My name is Sydnee Carmella Marcia.

My day started off very bad but after walking into this U-Haul location my day got better and they were very helpful and also had a positive attitude to make my day begin to get better

Stopped by to discuss storage needs. Julie and Simone were very friendly and knowledgeable.

Very clean facility and the ladies there are very nice!!!

Staff is easy going and friendly. The facility is clean.. What more can you ask for?!

The staff were very helpful and courteous. Easy access from street with plenty of room to maneuver my 45ft 5er. Would recommend to others with the caviat that the spaces are VERY NARROW. Otherwise an enjoyable experience.

Great experience. Website is great. Office staff is polite and efficient. Facility is awesome 👍. Super clean and modern. I'm so happy 😁.

Awesome service!!! Clean facilities! If you need to store anything you must come here!

Great ladies helping me!

The staff was very friendly and helpful! Would definitely recommend to anyone!

Absolutely the best storage facility. Julie and Simone are the greatest...

Went up to secure a storage unit for my parents, the two ladies at the front were beyond helpful, courteous, kind and went through great lengths to help with my parents upcoming move. We booked a unit based on the spotless facilities, the security, but above all, the outstanding customer service I received on my visit. Would highly recommend to anyone else looking for storage needs! Great folks!

The ladies are wonderful and that simone is super.

Ladies at desk were excellent. Great service. Julie was extremely polite 👍👍👍👍

I just started with these folks and I’m already super happy. This facility is so nice and clean. Only the future knows the truth for now. Thanks for being awesome.

Clean, accessible, friendly to work with!

Had to rent a tow dolly to get a friends vehicle back home in Charlotte, NC (375 miles away) Upon first phone call there, they were very helpful and courteous. Julie was nothing less of AMAZING and I was very appreciative of her kindness and thoroughness. I highly recommend this facility to assist with your moving or storage needs!

Staff was extremely helpful and friendly. I will definitely use their services again when needed.

Great facilities and great service.

Great Service, clean, and very convenient location.

Nice, clean, facility. Staff is super friendly. Would definitely recommend.

Very clean and courteous!!! Will def use again!!!

Great facility. The staff were very friendly and professional and process was so easy.

I came up here because I wanted to give thanks to the staff member named Simone for being very kind and being thorough in her explanations when I was confused. Great customer service.

The two ladies at the facility was Very friendly we came in exhausted fron the heat ..they offered us water. And asked if we needed to sit. I am new to this area we just bought a home In Fost. I am excited. All they are missing is cookies. 😆

I believe Simone is a new hire and she helped me understand what I was doing. She was very patient and kind, I had to give this place a 5 star. Not only was the staff kind and patient but it is clean and smell great in there. Reasonable prices as well.

Edit: after leaving very frustrated and upset, i was reached out to twice. This morning i spoke to what i believe is the owner, i think there was an issue with the number on the blue piece of paper i was calling, as it was only ringing 3 times and then hanging up. Both women were extremely apologetic, and i did have amazing customer service before this extremely frustrating moment. I will retract my original statement, because the fact they cared this much to rectify the issue, is the epitome of good customer service. I’m actually sorry things did not work out and if i need to use a storage unit in the future i will look here first. The facility is brand new and extremely clean from what i saw. I wish i could give zero stars. I’ve been in communication with this place for over two months preparing for this move. Called today, making sure Labor Day didn’t change hours, she joked and said she wished, and she’d be there until 5:30, i let her know i would be there in about an hour and a half to move my first portion of things in and finish my lease. I arrive at 2:30 to an open sign, and a locked door telling me to call the number.. i called over 30 times, knocked on doors, and waited outside for almost an HOUR before calling another storage company and finding the same size room for half of the price. This place needs a serious over haul on customer service if they think they’re gonna make it. I’m so disappointed.

Clean, well kept business with outstanding customer service! Will do business with them again! Highly recommended.

Shannon was so so so helpful to our family moving out into this area. I can’t say enough good things about him. We will be coming back for any future rentals & storage. 5/5 would recommend, & if Shannon can’t help you I’m sure he will find whatever you need.

I can't say enough positive things about our experience here. Shannon has been endlessly patient, helpful, friendly and accommodating as we figured out our storage needs. The facility is spotlessly clean and in great condition. They have been totally responsive whenever I've had a question. Highly recommend!

Really nice place! Gravel and pavement lot for boat storage, etc. Shannon was super helpful. He took the time to show me around the lots as well as show me the different climate controlled units for my potential future use. 5/5 recommend.

This man went out of his way to help, and that's rare. Great Service!!!

Friendly staff, was in and out quickly with a uhaul rental trailer!

Always friendly & very helpful. Great place for storage.

Great place to rent a Uhaul from

U-Haul pickup

A little pricey but your stuff will be safe and Shannon is a big help

Love the guys at this place. They are Super Sweet. They are my best place to have my things at.

Great crew. Very clean and secure facility.

Super clean and super organized. The people here are awesome and they are decently priced especially indoor climate controlled units. Highly recommend.

Awesome facility! Extremely helpful staff that do everything possible to work with you! Highly recommend!

Excellent. Shannon was very helpful.

Great manager . Very friendly and knowledgeable.

Courteous and efficient. Clean storage unit with easy access.

John was extremely helpful. Facility is well maintained. Whole process was seamless.

Fantastic service. The gentlemen I dealt with at the front was extremely amiable and friendly.

Great space at a great price!! Very friendly and helpful.

Pinnacle Storage is the place to be. The guys, John and Shannon, are so friendly and easy to work with. They kept a unit open without charge for over a month, until our cross-country van arrived. The units are clean and well maintained.

We've had great service for more than a year while storing our extra stuff in one of their climate controlled units.

I would recommend Pinnaacle storage & U Haul to any one anytime . Friendly, helpful very, enjoyed meeting & talking with employee.. Would highly recommend. Thank you for being there & providing your services..

Because they are clean, reasonable and secure. But the best part is Shannon and John. Who are both pretty amazing. I'm so thankful to them and the lengths they went to in order to help me. God bless you guys.

Very easy process. Great customer service. Recommended.

Gosh, I think we have been using this storage facility for like 5 years if not more. Correct me if I am wrong. I love the Staff there. They are helpful, friendly and as professional as one can be. They keep the facility very clean and well kept. Lastly, there is ample room for turning/moving about. I highly suggest Pinnacle for your storage needs and for moving they have U-Hauls to assist you with that.

Incredible service! Shannon helped us move some things (big things!) out of our unit in 100 degree weather. And then offered us water. How kind is that??!! So great to have great customer service. Choose Pinnacle!

Shannon is amazing! He was so helpful and accommodating! The facility is very clean. Easy to access. We are thrilled to store our things here and will refer everyone! You will not be disappointed!!

Clean facility. Well maintained.

Nice storage facilities with easy rental u-hauls. Shannon and John went out of their way to make the process painless and gave off-hours help when they didn't have to. Good people and highly recommend giving them your business.

Very well managed and clean. Friendly staff and lots of outside storage space for boats, RVs and trailers.

Last minute UHaul pick site and they had exactly what I needed. There wasnt a run around and their selections from even driving looked like they were fully loaded with options. Interior of the office was pristine, great looking environment. Customer service was top notch.

The best place you can go if you can get one. Awesome they are. Also very clean excellent staff

Great place for storage

AWESOME Staff!!!

Amazing service!! Richard had amazing customer service! He explained the offers that they had and made sure I got everything I needed!

everyone was very helpful and concerned with my use of the storage facility. They swept a little dust and then insect protection spraded the unit before i was able to use it. Very impressive and helpful. I have never been treated so kindly and concerned at any other storage facilities i have used in the past

Super easy and fast check in. We had to make some changes to upgrade storage unit size and it was handled with no problems. They also allowed me to return the U-Haul there when it was down to go to another business in town which was extra convenient. Very friendly staff and the facility is immaculate.

The storage manager there made the whole experience as easy as it could have ever been. I would definitely you this company again

I was looking for a long term rental of 2 10x30 units - military orders are taking me overseas for 2 years. Michelle, the manager has been a godsend in making this stressful time so much easier! Her previous military moves gave her the know how for things most people don't even think of! The units are very clean along with the entire property. Walking into the office, I immediately felt like family. Michelle showed me all over the property and explained the security measures taken (locked gates, 24 hour HiDef cameras all over the place) she even went as far as explaining the maintenance schedule! very very thorough - it's no wonder why I saw facility of the year awards. Got a great rate along with the peace of mind that my "home" is being taken care of while I am gone. Michelle let me use their 16ft truck for peanuts and even volunteered to help unload. Coastal Carolina is hands down the best in the area.

Extremely helpful, friendly staff, seamless process, clean facility.

Awesome personal

The two guys that run this site are awesome and so helpful. Victor and team are the best they rock. I would recommend this site over any other site in the area. You guys rock. Thanks for all you do.

Victor was great on helping us with a big enough space for our needs. Always a smile on his face and full of information and help. Very happy!!!

Best storage facility around. Both BJ and Victor are happy to assist with all of your storage needs. Very professional and efficient service

Could not be happier choosing Pinnacle Storage….Spoke to Carmen prior to arriving to the facility……When we got there, so impressed with her and how easy she made this transition, for us! The facility is so clean and perfect! Very fair pricing, as well….So, if you are looking for a storage facility, do call Carmen and you will be thrilled!!!!!!

Very polite. Explained so any one would understand. Clean and will go back for any storage needs.

The absolute best experience! Super friendly staff. Friendly environment, clean office space! They made the process so easy &simple! Highly recommended and will be using them for all our needs again!!!!

Brand new facility with state of the art security and surveillance systems. Super clean and very helpful staff. Definitely a great place for all your storage needs.

Heather was knowledgeable and helpful.

Awesome staff and beautiful location, very clean, and amazing storage!!! Number one in my books.

The gentleman that works here is awesome! Extremely polite and helpful. I appreciated/needed a kind person and a good laugh that day. I thank you

Heather was an awesome help! First experience getting a storage unit went as good as it gets!

Very nice people. Easy to work with. Excellent customer service!

Excellent staff, extremely clean facility, great location

Very helpful and quick service when I rented a u-haul trailer from here. Thanks!

Picked up damaged loveseat.

Always very helpful, friendly and professional. Units are very well kept up.

Heather at the front desk was very kind, helpful, and expedient! Much appreciated 🙏

Nice

Just put our treasures into storage and couldn't be happier. The unit was super clean. Chris, the person who checked us in was wonderful and very helpful. I feel confident our stuff is safe.

Well run, immaculate, and staff is great.

Working with Carmen has been a JOY! From booking a truck to renting two units, she has been amazing. She is efficient and very familiar with all the products that Pinnicle offers. Thank you so much for a great experience!!!

Carmen is the best to work with. Easy to reserve. Units were clean, safe. Whole complex is easy to work with- our moving truck was huge, but no problems.

Great experience!

Very new, clean facility and the office staff (Carmen) was very helpful and friendly!

Very good service!! Victor and Carmen are awesome and should be given a raise!! Very happy with my service. Telling everyone I know !!

Excellent facility- Clean, safe and convenient. Superb Client Service- Always courteous and knowledgeable

very clean, staff friendly and helpful. highly recommend

Very helpful, great customer service!

Wonderful storage place with amazing customer service! They went above to help me and my movers get into the place and get everything settled. Thank you Carmen!

Carmelita was very knowledgeable and nice to work with!! Very clean facility!

all around great experience. professional staff, very organized process .highly recommend. DT

Super friendly staff! Thank you Casey and Victor for your help in addressing all my concerns/questions. Incredibly clean facility and great location. Highly recommended!

Pinnacle Storage is great! It’s new and clean. Victor and Carmen are super helpful and really nice. It’s easy to access your unit. I highly recommend them.

A friend of mine recommended Pinnacle Storage saying that it was brand new. When I called, Carmen answered the phone with knowledge of the different sized units also whether or not I needed climate controlled. I have never rented a storage unit before and she was cheerful and helpful and explained the entire process. Carmen is an asset to Pinnacle Storage because she is hard-working, professional and courteous

Great and friendly customer services! Helped a TON.

Everyone was helpful and made the experience easy.

Carmen at Pinnacle Storage has been outstanding since the first time I met her a couple of months ago. She was very attentive to all our needs and made the move to Pinehurst extremely easy for us. A big thanks to Carmen and everyone at Pinnacle Storage, you guys are the best, thank you!!!👍

Great facility and great service, highly recommend.

Pinnacle storage in West End, N.C. was the only storage facility in the area that had clean climate controlled affordable storage spaces. The manager Carmen was so helpful and made the rental process easy.

Thank God For this Storage Space it was convenient clean the Gentleman that waited on me was simply Amazing I Left my Thing's knowing with a knowing in my heart ❤ that it will be ok when I return.

Very helpful and friendly staff, with clean facilities.

Ms. Carman is outstanding. She made me feel comfortable from our first conversation. She is very competent and knows her job well! She also has a great personality! She can hustle! The unit is outstanding and the best I've seen. Especially, the new units. Thank you again!! 😁

Everyone has been very friendly and helpful. The units are clean and well kept. The entire process went smoothly and quickly.

I had a wonderful experience using this facility for a short term during a move. The staff was always extreamly helpful and accommodating with both the storage unit, and Uhaul reservations. The facility was always very clean and comfortably climate controlled inside. Would absolutely use place again if I am ever in need. Thank you.

Pinnacle Storage was very clean and organized. The people that work there are A++. Extremely helpful and very kind. I highly recommend using Pinnacle Storage.

Rented 2 Trucks from Pinnacle of West End recently, one for local and one for long distant move. The helpful knowledge and expertise share with us From Carmen and Victor was A-1 and spot-on. Carmen even stayed after closing to guide me through the hook-up and safty procedures. Pinnacle is lucky to have her on board. Would highly reccomend them to anyone. Thank you so much!! Steve G.

Friendly, fast service. Storage facility kept exceptionally clean!

Carmen and victor have been s godsend. This is my first time renting a storage unit and their professionalism and kindness is impeccable. True assets to the business! Victor even offered to let me borrow a cup of sugar if I needed it. And my girl Carmen could be my best friend! Thanks guys, you're the best!

I can’t say enough about how great this place is. I was in a bind when the U-Haul reservation I had made with another company fell through at the last minute. The great folks at Pinnacle got me in a truck in 10 minutes with exceptional pricing (they gave me such a great deal!) the owners were so kind, helpful, and understanding. Amazing customer service! Their office is super clean too. Highly recommend this business!

Always there to help you with any need you may have. Great prices, very clean place, very good security, amazing people!! amazing place!!! The owner is a really great guy! Always taking care of the customer. You do not see too many owners of big properties outside getting his hands dirty. This guy is always working hard. Always! I'm in there every day because I run a business out of my storage unit and I'm telling you this guy is great! Genuinely caring about his employees and customers. My wife already left a review, but I just had to share because the covid-19 stuff and everything that's going on today, it's nice to have someone who cares and makes a difference in your day. God bless you brother! ☝🏻🙏🏻😁

Facility is immaculate, well lit and easy to access. Staff is amazing... Kind of like checking in to a 5 * hotel for your stuff ;)

Pinnacle is the Best Storage Facility! I've had a unit here for quite some time now. Great storage facility! I like that it has AC (climate-controlled) & automatic doors for entrances. Always kept clean, friendly staff, plus they have an app to make your payments. Love it! Just love it! There's only 2 things I'd suggest changing, although still deserves all 5 stars b/c its the very best storage facility I know! I love Pinnacle just the way it is! But anyways, the 2 things I'd change is: • I wish the gates were accessible 24/7. Or at least remain open later than 11pm. Maybe til 12 or 1am. But we manage our schedule around it, so it's fine. • I wish there was more than 1 cart per entrance in case more than one person needs it. But it's not an issue for us b/c we rarely use the carts anymore. Although I suggested changes (not complaints), I assure you that I'm certainly happy with Pinnacle & my unit! I love it just the way it is! In Conclusion: Pinnacle is absolutely the best place to store your things! Plus knowing for a fact that your belongings are safe & in a controlled climate. A solid 5 stars!! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ UPDATE: --------------- Thank you so much for your response! This was actually Ben's wife, Taylor, that posted this review. I forgot it was still signed into his Google account, oops! 😗😃 I greatly appreciate that you personally responded & offered ways to help! (But I want to assure you that I definitely was Not complaining at all. I said it as if someone asked, "if there's a way to improve your experience with us, what would it be?") Now that you know about it, I shortened it down to a less-detailed version. But anyways, Thank you for what you said in response! There's not many business owners that would do that! Most either don't respond at all or they just say "Thank you for your input" & move on. But unlike most, you really care about making your customers happy! That's why Pinnacle is the best storage facility by far! 😁 20 stars from me!! ~ Taylor (Ben's wife)

Very great service! Carmen and Victor took extra time to assist us and made our experience with Pinnacle Storage excellent.

Pinnacle Storage is one terrific place to do business. Victor and Karmen are so accommodating, professional and helpful. It is the cleanest and safest storage facility I have ever seen. The second Fort Knox. I know they will treat you like family. You can't ask for anything more. Thank you for everything you did !!!

Rented a U-Haul trailer from them today, and had the best experience. From start to finish I had the best service. Carmen helped me, and she was awesome!

I have been a client of another local storage facility for over 10 years. After realizing I was nothing more than a dollar sign to them when confronting the staff with a major issue in my unit, I decided to contact Pinnacle. The staff is AMAZING and extremely helpful. I not only needed a unit right away, I also needed a UHaul for the next day and they got it all taken care of for me at a discounted rate. They more than earned my business and I look forward to referring more people to this facility.

Pinnacle Storage is great. In my experience they were professional and very willing to work with me during my move from Fort Knox, KY to Fort Bragg. As stressful as moving can be, it was good to have dependable people helping my wife and I through the process. Thanks Carmen for all your help. I highly recommend Pinnacle Storage for your moving and storage needs.

Exceptional customer service! Carmen goes above and beyond to ensure a phenomenal experience! In addition, the facility is well located and immaculate. I highly recommend Pinnacle Storage for anyone looking to safely store their belongings in Moore County!

The best climate-controlled facility in the area! Brand new and clean as a whistle! And I couldn’t beat the service - Carmen exceeded my every hope when she designated a unit very close to an access door, gave me an incredible deal, then facilitated my last minute (somewhat panicked) need for a U-Haul truck. She was an awesome help, and I credit her with making my whole experience stress-free, which was as fabulous! I highly recommend Pinnacle and Carmen! 😁

Very friendly and helpful. Would highly recommend them to anyone that is looking for a storage facility

Staff was very friendly and I was very impressed with how clean the storage facility was. I will highly recommend Pinnacle Storage to everyone.

Nice lady...

The staff is so very nice! The spaces are super clean, temperature-controlled, well-lit, safe and easy to access, and the dollies provided are a nice touch.

The staff is Amazing. They go above and beyond your expectations. Building is clean and neat at all times.

Great place to rent

Recently my wife went to Pinnacle Storage to rent a U-Haul. The size that we needed was not available, but Amy made several phone calls to find one for us and get it reserved. She and Josh were both very helpful and courteous, and we appreciated them working hard to help us out.

Looks great! Hopefully the area will match it soon

the storage facility is always neat and clean. Ms. Emily in the office is always helpful and has great customer service! i love that not only is the gate coded, the entrance door is also coded and i feel safe with my belongings being here! i would definitely recommend this storage place to anyone i come across that's in need of a storage unit!

Great storage facility, very clean and well designed, easy to access. The staff is very professional and helpful! A+!

This is a nice indoor climate controlled storage facility with great staff.

Great customer service. They made it easy and convenient to switch units when I needed more space. Units seem to be high quality and clean. Never really busy or much traffic from others moving stuff in or out

I used Pinnacle for both storage and renting a UHaul. I couldn't have been more impressed at how helpful, professional, and courteous the staff was. I accidentally dropped my UHaul at the wrong Pinnacle and they drove it to the correct one ablut 10 minutes away without charging me a dime! On another occasion they called to let me know I'd neglected to lock up my unit and secured it for me. The facility was spotlessly clean, secure, and super easy to get in and out. Pinnacle definitely earned my business in the future anytime I need to store anything or rent a UHaul. Thanks guys!

Pinnacle on 3rd Wright has been pleasant to rent from absolutely professionalism at its best hands down the best in town thanks guys for an awesome experience!

Very clean space, friendly and organized staff, secure space! Would definitely use this place again!!

Highly recommend! Everyone we spoke with was so nice and helpful! The container was very clean and secure! If I ever need storage again, I will always use Pinnacle!

Anthony was a huge help. I ended up needing a storage unit last minute and he was able to help me out. Very professional and friendly. The facility was extremely neat and clean as well. Definitely recommend this place.

Customer Service is beyond exemplary! Allie’s follow up skills are unmatched and impeccable! Great doing business with Pinnacle Storage! I Highly Recommend Pinnacle Storage!

Pinnacle on 3rd was a life saver! We were in a bind for a storage unit, called Pinnacle, and they had us scheduled for a tour within 30 minutes. The place is clean, and the climate control is one of the few I’ve seen at a solid temperature for furniture and other belongings to stay in great condition. Anthony helped us out, was incredibly friendly, and assisted in our decision making. Glad to have found this spot.

Very pleased with the service and overall experience at Pinnacle Storage! Joe really went above and beyond my expectations to make sure I got exactly what I needed!

Great staff, great location.

I have rented many storage units, but not one of the people I dealt with made me feel like I was important. I actually was usually left feeling as if I was an inconvenience anytime I needed to speak with them. But, today, that all change. Anthony not only stayed after the office was closing to rent me a unit. He figured out different ways, to show me he appreciated my business. He also helped us in a huge way regarding the U haul truck and trailer that was set up to be dropped off at 2 different locations. This was actually the first time I did business with a company that I left feeling like I mattered. Anthony Guevara deserves a big fat raise, or at least a bonus. I'd be willing to be,every person he deals with feels exactly like I do. Thank you for allowing me to express my gratitude in a time it was needed.

Convenient storage near Downtown Wilmington. Two story building with climate controlled units. U-Haul truck rentals and reservations can be made at this location. Staff on site seven days a week.

Joe and Anthony are great !! Joe was so helpful in explaining the storage unit process and Anthony allowed me to keep my uhaul several extra days and were very patient. They made my move process so much better and they are overall great people to work with!!! Thank you joe and Anthony, you guys are the best!!!!!! -Haylee ☺️🔪

My daughter and I had the BEST experience here. The facility is extraordinarily clean, an the on site attendant was exemplary.

I’m beyond pleased with this facility! Front desk management was very knowledgeable and quick to assist. Overall great customer service, space is very clean, prices were great, Would highly recommend!

I had a great experience with Pinnacle & Kathy Johnson, who was filling in at this location, from my first call to check on availability, to visiting to see the space, through the rental process. Kathy is a true professional with superb customer service skills.

Highly recommend. Very clean, many size options for units and very easy to access. And great staff/management - super helpful, friendly and professional

Real nice and clean....

Wonderful, clean facility with very helpful and courteous Management. I would definitely recommend this facility to family and friends for their storage needs. Thanks for what you do😁

Facility looks great. The managers were helpful and accommodating.

This review is for a U-Haul rental.  So I needed to pickup a French door from a big box store and quickly learned it would not fit in the back of my truck.  So we scrambled and found a U-Haul rental place that had a truck we could rent that day.  Lucky for us, Pinnacle Storage had one available.Pinnacle only had a 26’ truck, which was overkill for what we needed.  Beggars can’t be choosers so we took it.  Driving that 26’ on those narrow roads in downtown was dicey as hell.  Much respect to truck drivers that do this for a living.  The rental process was easy and quick.  Turn in was also easy.  Only complaint about U-Haul in general is they advertise trucks for $39.95 a day; however expect the final bill to be a lot higher.  Mine was $91 and I only had it for about five hours.  Insurance (optional) and other fees really rack it up.Some notes about Pinnacle.  They are right off busy 3rd Street.  It is a real pain in the ass to turn left to get out of there.  Also, dropping off a 26’ truck back to their little parking area is also challenging.  The staff treated me well.  I would have no problems doing busy with them again.

Needed a storage unit quickly. They had several sized units available. It’s new, clean and secure and all the employees are kind and professional. Highly recommend Pinnacle Storage!

The storage units are clean and easy to enter and exit. The staff is very friendly. I will definitely recommend this business to others.

Very nice clean and responsive

I have worked with these folks twice now on UHaul and they are wonderful every time. Thank you!!

Alie and Cheryl are super friendly. The staff is very accommodating and provide 1st class service

The folks at Pinnacle will get your storage needs all set for you.

One of the upgraded climate controlled storage units in Wilmington. I personally enjoy when I get a chance to work here.

I can't imagine a better storage facility! The building and grounds are clean, expansive, easy to navigate, and the climate controlled units offer peace of mind to protect your belongings. Allie and the staff were extremely professional and easy to work with, and made our move to Wilmington that much more enjoyable. Don't think about it or look any further - book with Pinnacle on Gordon Road!

Alie is the best. She solved our storage problem for our move across the country when others weren't able too.

I would give this place 6, 7, 10 stars if I could! After a long afternoon wrangling with a large corporate operation that would not honor our reservation, the staff at Pinnacle found us a unit at their facility and checked us in in a matter of minutes. Additionally, we were driving around with a u-haul trailer that we needed to return and they called around and found us a place to return it that was located close by their location. Otherwise we would have had to go 30 minutes in the wrong direction to return the trailer. Thank you so much for saving the day and going above and beyond!

Super nice people helped me look for a place to live . When I got here. They treat you like family

The staff at Pinnacle Storage were so kind and compassionate. They helped my family and I navigate a very painful loss. We needed a place to store some things related to our loss. The staff were kind, helpful and respectful. I was so touched by the care they expressed. Those small acts of kindness and sincerity have such a huge impact on each of us.

I was recommended here by my grandma and was anything but disappointed. My family has had a lot of bad luck this past year and this company and their workers are some of the most hospitable and genuine people I’ve met. They did everything and anything to help when I had problems with the lock and keys. Always were reliable and kept my things safe until I reached a home. Just wanted to say thank you to pinnacle storage for being so kind to me. Definitely will come again

We moved from DC to Wilmington 8/18/21. Our housing was not completed and we needed extra storage lockers. Pinnacle was super accommodating and gave us 5-10x10’ lockers next to one another. Cheryl and Ally were both sweet and professional. This made the move so far better than it would’ve been. Hopefully we move 2 lockers full of furnishings to our temporary apartment on the 31st. We will then need to spread our belongings out in order to find things we need. We highly recommend Pinnacle Storage for all your storage needs. Can’t image any other storage is better. Pinnacle #1!!! Steven N

Alie was very nice and helpful! She helped me pick out a unit size, a truck size, and even helped me schedule movers to come help!

I store my RV as well as have several climate control units here at the Gordon road facility. Move in is a breeze with the provided carts. Always clean and well maintained facility. Allie and Cheryl in the office are a joy to work with and are extremely helpful and efficient when renting storage space and renting uhauls Great place with even greater people

The woman at the front desk was a sweetheart! This was my 1st time getting a storage unit ( usually my husband does it ) well she walked me through everything even got a military discount. She even drove me herself to show me where my unit was and where all the gates and stuff are. They also had the size a needed and gave me a unit where it would be easy for us to get to it with our trailer attached. Thank you so much so happy you were recommended to us!!!!

This is the second time that I have had to store my belongings. This is by far the best storage facility. Clean, safe and the staff is great. Would highly recommend this facility to anyone looking for storage.

Excellent support. Very efficient viewing of facilities and addition of storage unit to my account. Good incentives.

Very friendly, and fair! Best first experience moving to a new location ! I would 100% recommend!

I am very happy with Pinnacle Storage. The facilities are clean, convenient, and well lit. Their customer service is excellent . They are fair and reasonably priced.

Wonderful staff and clean units. Easy to get in and out of the property. Would highly recommend!

Great communication.

Very friendly and great service all around!

Ali was awesome, got me right in and saved me money!!!!

Very good customer service Thank you

I was in need of a uhaul & storage unit & honestly had no clue what size of either to get , I went in Alie was so helpful & assisted in every little detail , It was a pleasure working with her & a company that can handle so many of your moving & storage needs in one stop , I will never use anyone else & will always suggest this company , amazing job Alie & thank you so much for your hard work & kindness in my transition back to Wilmington.

I have used this facility twice and have loved the service both times. The ladies up front provide the best customer service.

Extremely clean facility and storage unit! The automatic door & lights as well as readily accessible hand cart makes the entry to my unit everything I could ask for. Great customer service with Cheryl being knowledgeable, friendly and a pleasure to chat with. I definitely recommend Pinnacle Storage on Gordon Road!

Wow! I had absolutely no expectation that I’d want to quickly give a 5-star review for my experience at a self-storage business. This is my first time using a storage unit business and I was impressed. Allie and Cheryl are delightful and efficient. Cheryl was my first contact by phone and Alie handled all my paperwork, in person, when I arrived. I live out of state and had to accomplish a lot in a little bit of time. From the moment I walked in the office door until I left Allie was the epitome of excellent customer service. The facility is “white glove” clean and well lit. The convenience of the app makes accessing the unit simple is a great option instead of keeping up with the units two keys. Overall, I’m glad I found Pinnacle storage online. The other storage unit facilities need to step up their game! And lastly, the office smells so daggone good I went and bought the same plug-ins they use.☺️

At the end of 2019 I was going through a difficult move. The Uhaul had complications, causing us to arrive a day late, when all storage units in town were closed, even the one we had reserved. Lucky for us, Pinnacle was open Sundays, and were able to accommodate us. They even helped us with our Uhaul situation and getting our truck returned! Everything has been absolutely seamless and stress-free with Pinnacle on Gordon Road. After moving out we were overwhelmed for a few days and I couldn't call them right away to close our account. When I did call them a few days after moving, they'd already taken care of everything! They were on top of everything and had everything we needed, and I'm so grateful to them, their availability, and their exceptional service. If you need storage in Wilmington, look no further, Pinnacle is it! THANK YOU!!!

Very friendly and accommodating! I feel like my property will be safe and looked after!

Good prices on all your storage needs!

The Pinnacle storage on Market St. went above and beyond for me. They are an absolute pleasure to work with, and have a great facility.

I have never been or used a storage facility so I really did not know what to expect. The woman who helped me was very friendly and when she showed me around she was very patient and polite and she answered every question I had. So thank you for making my experience simply and painless.

Great location and clean facility. Superb help from Alie in establishing our account. Highly recommend Pinnacle Storage on Gordon Road

Amazing customer service!!! Facility is always clean. Best storage facilities in Wilmington NC!!!!

Absolutely love this company they are so nice!

Perfect storage solutions!!! Flexible plans. Great choices. Great locations. Secure clean new facility ! And awesome people who serve you. Use pinnacle storage !

Excellent experience! Appreciate Alicia’s help and thorough explanations.

The folks at Pinnacle Storage have always taken good care of me. I am a repeat customer. My needs vary. This time I am using a environmentally controlled space. Super clean units, safe and secure and great easy access! Competitive prices, courteous staff, paved facilities with no dust to get on your stuff! Check them out! Chris Bellamy, Silver Buckle Records.

Our family has rented a storage unit at the Gordon Road location for a year and a half and could not be more pleased. The place is very clean and well looked after. Alicia, Cheryl, and Brian are outstanding in how they go out of their way to keep all of the tenants happy. Way to go!

Large, spacious unit for a 43’ 5th wheel. Clean. Electric available. Perfect!

Sheryl was amazing she was very kind and helpful with me in getting just the right storage unit that I needed. The unit was very clean smelled good. The office was smelling good and clean which is very important to me thanks again sheryl

Great customer service. Will recommend to friends

I'm so grateful I stop here .. From moment we met Mrs. Cheryl Page Greeted me with such amazing customer service I thought I had to drive across city of Wilmington She made sure this was my only stop thank you so much for helping me & family! I highly recommend them !!!

Love this place! The staff goes above and beyond. They actually know our faces and remember who we are every time. So friendly, always! This place is well organized, spotlessly clean and just top notch all around. We store our RV and race trailers here at the Gordon Road location. Highly recommend.

We had such a great experience there due to Miss Cheryl at the front desk.....WOW she was great!!!!! When we got there we were having a bad day due to moving into a house we couldn't move into...she made it better..Thanks again to Cheryl and would defiantly use Pinnacle again.

Very clean facility. The staff was wonderful. AND, my RV gets an inside storage and an electrical plug in! Great place for storage.

I cannot say enough great things about the managers of Pinnacle Storage on Gordon Road. Rarely have I met people who care more about anticipating and meeting their customers' needs. Thank you for making this experience less stressful. This facility is clean and easily accessible. I will never use another company for storage!

Getting set up was pretty easy, and the facility and staff seemed great thus far. My only issue (a minor one) was that the online setup was a bit confusing because it sent my info to a different location than the one I Reserved at. We got it straight, though, so no worries.

I have been storing my RV and Car trailer here since they made spaces available. HIGHLY recommend this business. Cheryl and the rest of the staff are awesome and alway try to accommodate my ever changing needs for temporary storage.

This place is amazing, everything is new and clean and works! including both of the gates. The staff is super friendly, helpful and happy. 10/10 REC!

Cheryl and Alicia are just great to work with. Their customer service is exceptional and the facility is as clean as it can be. The ladies even brought bottled water for us and our movers when we were working at the facility. Thanks VERY much Ladies!! Walt & Brenda

Helpful and accommodating staff! Extremely clean facility and very professional atmosphere! You can tell they take great pride in the property and their customers.

This facility is very clean and the staff is always pleasant and helpful. We are always able to get help or questions answered when the need arises. We highly recommend!!

I had the pleasure to meet with the manager here, he's name is Jodie. Really awesome guy he was really helpful and made my move out smooth and stress free. Great personality as well!

Their storage facility is well kept up and was recently updated with new pavement and storage facilities etc.

Nice place!!!

I couldn't get over how clean it was!!!! The service was great also! Very friendly.

You guys were great. My friends opened the account for me when my house was destroyed in Florence and I couldn't get back in town and you made it so easy. When I moved out 3 days ago and forgot to tell you, David noticed and called to close out my account and was so nice. I would recommend you to anyone!

I was recently displaced and had to scramble to find a storage unit. Found this place on google, not only is it affordable but Sheryl(sic) at the desk was not only super friendly but also super helpful when it came to finding other sources that will aide me with disaster relief! Great employee dont let her go!

All storage is not created equal. If you are just comparing space between vendors you may find that Coastal is competitive, but maybe not the cheapest. As soon as you start working with them and other storage places you will find out that you get what you pay for! The space @ coastal was new, so it was clean, cool (for the time we were there it was 90+ degrees outside) and easy to access from Gordon rd. It was exactly what we expected. What we didn't expect was the professionalism, generosity and courtesy of the staff. Every experience we had with them was 5 stars. Just one example of many... on moveout day, we had a team of 8 packing our storage into a Uhaul truck for a move. It was the normal hot, muggy summer day and the staff checked in on us and brought us cold bottles of water. It was a pleasure doing business with them and I have recommended them to all my friends and family in the Wilmington area... they are definitely above and by far the best in the area.

Immaculate and well-lit corridors and units, as well as a friendly and professional staff. Brian and Cheryl were always promptly responsive with communications and were very helpful on our move out day, helping to ease some of the stress of that. I would recommend Coastal Mini Storage of Gordon Road if one is needing to store their items.

These folks made it so easy to solve my storage problems when I had to clean out my parents' home. Brian was very good to work with and very responsive when I called him with questions. I'm a storage newbie and he made it a no stress situation. The facility is also super clean and new.

Immaculate, secure facility; Brian was helpful and efficient.

Best facility in town, hands down. The property and the units are extremely well kept. Brian and Cheryl really go the extra mile.

I was in a real bind over Memorial Day weekend and they went out of their way to make it work for me. I paid less than I expected and got more than I needed. I can't recommend them enough.

This place has been awesome for us. I truly appreciate the staff looking out for us. There has been times I have called into the staff and they have all responded immediately to my needs. Well lit, lots of cameras and very attentive staff has made me feel great about my decision to be here.

Great storage place!! The service was awesome. One of the cleanest storages I have ever rented from. If you are in the area and need a storage unit please come check them out. They have climate control units also. very satisfied by picking costal mini storage On Gordon Rd.

Coastal Mini Storage at GORDON Road is great. Just moved down to the area and was extremely pleased with the customer service, pricing and upkeep of these units. Very helpful overall and a very convenient location! Would definitely recommend.

Coastal Mini Storage is the best place in Wilmington for all of your storage needs. Brian and the rest of his team are always willing to go above and beyond for their customers. My family has multiple units in this facility and they are extremely well managed and maintained.

Nice clean and new facility. Good access on Gordon Rd. Cheryl and Brian are always glad to help.

This is a great local storage company to do business with. Cheryl and Brian have always gone above and beyond. Pricing is very reasonable and they always had availability when I've needed it. 5 STARS Well DESERVED...

Great staff, even better service

Cheryl is so nice and very helpful!

Brian is a great guy and always goes the extra mile to help and make sure the customer is satisfied. Will not take my business anywhere else.

Absolutely wonderful. They really take care of you

Coastal mini storage is by far the best storage facility that we have used. The staff and customer service is amazing. Brian was very helpful and courteous. We love the different floor options that this facility provides, especially the cleanliness. Thank you again Coastal mini storage for everything.

Outstanding Customer Service, Brian & Cheryl are an awesome team. The facility is spotless and well maintained. I checked out 7 other storage facilities and Coastal Mini Storage is hands down the best with best prices. I’m happy I choose them.