Reviews

The place was clean and comfortable. The lady who helped me was amazing and I left happy and satisfied. Highly recommend this place

I had at first checked out a different storage company, had an awful experience so I checked out Pinnacle. The ladies there were extremely pleasant and knowledgeable. The facility is super clean, the paperwork is simple and fast. If you are Active duty Pinnacle is one of the only places in town that do not require you to waive your SCRA rights. Straight forward with their pricing, no hidden fees and no rent increases every 3 months like some of the other companies. They have packing materials and locks at low prices, they also have insurance at affordable prices.

Great customer service! They were super helpful making sure we got the right equipment. They helped fix a problem I'd had with the online reservation, and they even got me a big discount I hadn't anticipated. Definitely a great company to use!!!

Stacy was amazing! Easy to deal with and answered all our questions!

Great customer service! Friendly and responsive staff will definitely use again in the future.

Excellent customer service from all employees. Good units and rentals. Thank you Mrs. Sylvia and her co-workers.

Richard was a great help and had Excellent customer service .

The gentleman that helped us with our storage needs was extremely nice and helpful. Highly recommend this company.

Always going beyond my expectations to accommodate my needs. Couldn't be happier to be a customer here.

Marshall was most helpful in getting us a storage unit and answering questions. Highly recommend Pinnacle Storage in Leland.

My husband and I just rented our third Storage unit at Pinnacle Storage of Leland. They have made our move so easy and Kathy the customer service representative was great, very friendly and she was there to help us every step of the way!! We also rented a UHaul there which also was very easy!! Excellent company with great service and very clean facilities!!

The Always Amazing , Friendly & Helpful Marshall will guide you through Storage Rental and meet your needs every time ! I plan to rent here for a while ! Thanks for being so Awesome ! They also Rent Uhauls ! Need to store some stuff ?! Call Pinnacle !

Very clean place and the people are very polite to you pretty expensive though

Very accommodating and helpful when picking out a unit. Always responsive to emails and questions. Kind and helpful customer service!

Kathy was very helpful and friendly!

Excellent Service. Always very friendly and helpful. Anytime I need to make a change or need help they are always helpful. Mr. Marshall is always friendly and willing to help any way possible. Always Clean! Highly Recommend!

Brian Swan, regional manager, was a true professional. Check-in was a breeze, and he showed me how to use the storage app to manage my account. The facilities are clean and I was also able to check in my U-haul rental truck.

They have been totally awesome. Very nice and helpful staff. Willing to work with you and your needs. I would definitely recommend them and use them again!!!!!

We store our camper here. The staff is awesome! The facility is extremely clean, as is my camper being in a fully enclosed unit. What a great idea for campers and boats! Previously, we had it in outside uncovered parking, with a cover, but the difference in my camper being enclosed is exceptional. It stays clean, no issues with mold inside or even that smell of being "closed up." I can't say enough good things about this unit and this facility. 5++++ stars!

Very nice facility. Great employees!! Very convenient for Leland!!!! Congratulations on your long awaited ribbon cutting ceremony today!!!!

Customer service here is awesome! Theresa was very professional and helpful! Her customer service is what sealed the deal with my decision to go with Pinnacle in Leland. I was torn between this company and another one and she took the extra step to return my call and honor a special request for my family and I! Thanks again!!!

Very pleased with appearance, location and security. Staff very helpful and pleasant.

Great service and very clean The pricing and location more than met our expectations

Betty and John were very helpful. They were knowledgeable as well as personable. Explained my options for “specials” they were offering. This is one of the best experiences that I have ever had when dealing with a storage facility. I would highly recommend them to anyone needed storage in the Hwy 57/Hwy 9 area.

At the last minute for stopping by with my 6 by 12 trailer they instantly gave me a spot where I would like to have it

Great staff!! So helpful and I’ll definitely recommend them to friends and family !! FIVE STARS!!!

This place is awesome. Customer service is great.

Excellent experience with Betty and John! Friendly and professional. Very clean facilities!

I have the pleasure of doing business with Mr. Lenkey and his staff. They went above and beyond to assist me with my moving needs. It would highly recommend that you stop by and check them out.

I have been completely satisfied with Pennical the staff is just great John was more than helpful and so kind great guy. I couldn’t be more happy with the clean unit and the location. Thanks to everyone there.

My experience with this Uhaul location was excellent and the help I received from both Betty Polite and her associate John was outstanding. They explained all the options available to me and also found the best deal available. I highly recommend them because of their professionalism and courtesy.

Exceptionally clean. The managers are very helpful and very pleasant. The rates appear to be high when looking on the internet but with promotions and discounts it was actually the best deal.

Very clean units, halls, and exterior. The staff is incredibly friendly and accommodating. The price is worth it. Thanks John

Great experience, courtious, professional staff. Spotless unit.W recommend this facility.

Great customer service, clean facility, easy to work with. Betty was a pleasure to work with and made us feel at home! Highly recommend this location for your storage needs.

I Looked around the little river area for a boat storage facility, most were not very secure looking nor had auto access. I stopped a Pinnacle storage in little river and this looked very good. The manager and sale folks were great. They gave me a good spot for my boat trailer. Very reasonable rate. I'm very satisfied. Recommend them. Regards, John Scaturro

Very clean, affordable and the staff is helpful.

The Staff at this location are very friendly and extremly helpful. I feel secure with the items being stored in this facility. This property is conveniently located and the property is kept immaculate.

Very friendly and helpful people. Nice modern storage facility

I'm selling my home and wanted to store stuff I don't use. This facility is ideally close by and priced better then others in the area. I don't like the design of the "one way" in and out of the facility but not a big deal. It's a 5 star facility for me.

The staff at Little River is excellent. Very friendly and accommodating. The facility is brand new. It's very clean, well lit and I feel my belongings are very secure here.

John and Betty are great. Units are clean. Great storage place

Great place. I have stored my boat trailers and boats here for years. Clean. Very helpful personnel. I moved here after being disappointed in other storage locations in the Little River, SC area.

Great team, friendly and always helpful.

I've been a customer for seven years, Charles has been there the whole time, and both he and Robert are always ready to help with any issue that may come up. They keep the place spotless and in good repair, and keep and eye on your property.

They were willing to work with me. They are very nice. Thank you for everything.😄😺👍

Excellent storage facility....staff, Charles and Robert are very helpful. Excellent with respect to safety. Locked, gated, cameras etc. Excellent pricing. Work with customers......Highly recommend this facility.

Pinnacle Storage in Longs, SC on Highway 9 is awesome. Their people are helpful in ensuring you get what you need the first time. And they offer excellent customer service. The facility is clean and units are clean and in great condition. Mr. Charles was the first person I talked with and he was outstanding and walked me through each step. What was great was every time I worked with the team members, they were all customer focused. I felt safe going to the facility and our things stayed safe and in good condition month over month. I would definitely recommend this team for all your storage needs. Great experience.

Outstanding service from Mr. Charles and the staff provided me with the best location to store our R.V. Grounds are kept clean and secure at all times. I would highly recommend Pinnacle Storage in Longs for all of your storage needs...

Great customer service Robert and Charles are knowledgeable friendly and a pleasure to deal with! Always return calls and are always willing to help with all your storage needs.

I have been using Pinnacle Storage for years and have always been treated like a valued customer. Robert and Charles always go the extra mile to make sure all your storage needs are taken care off. The security is great cameras everywhere. Safe friendly storage at reasonable prices!

Very clean, bug free units, very secure, good prices. Very friendly and accommodating staff.

Best just great people nice m clean facility

Quick... Convenient...Outstanding Customer service

Charles is exceptional customer service. Facility is very clean, and very easy to find a way around.

Great facility! Everything is always clean & orderly. I love that all the units are climate controlled. Charles is always great to talk to & very knowledgeable. He always has an answer to my question or will call back with an answer. He’s VERY helpful & a pleasure to deal with, great customer service!

Charles and Toren are outstanding in their custimer service. They are very efficient and always polite and friendly. Their office, units and lot are all meticulously clean and in perfect working order. I highly recommend using their storage facility. It is super handy if you are using a Uhaul truck because it is also a Uhaul facility and it is a mile from a gas station to fill your truck up.

Very impressive storage facility.

Super nice and welcoming

Very nice place..

Ty, the manager was very helpful to accommodate us. Will definitely use them again for our storage needs!!

Nice storage facility

From the cleanliness of the storage facilities to the friendliness of all the staff. Everything is secure and safe even through Hurricane FLorence to last years flood. The BEST storage facility!

Ty Moore is totally awesome at what he does, courteous God fearing man. I highly recommend Coastal mini storage longs sc for all your storage needs. Thanks Ty😀.

Just ended an 18 month rental at this location. Clean facility, reasonable hours, good security, easy access. Ty, the manager, was excellent! He really goes out of his way to ensure the customer has a great experience.

Ti the manager, is an awesome guy to work with! Him and his staff never let me down, and are always ready to help!

If your looking for a great place to pick up a U-Hual truck and traveling resources this is the place to go. It seems hidden away but when you get there, you are like I didn't know this was back here. We originally were not picking up our U-Hual rental there but we are very glad we did because the service was excellent. Ty Moore's customer service was impeccable and his genuine concern for our needs were irreplaceable. Thanks so much Ty :D.

Great security, nice people. Easy access to storage unit.

I was very impressed with this facility. It was clean and secure. The manager, Ty Moore, was very helpful and accommodating. I would highly recommend this storage facility to anyone.

EVERYTHING IS GREAT!! CHARLES IS THE BEST.

Nice clean space. Paying for climate controlled, but always feels warm. Long interior hallway to get to unit.

Professional…...….................................

Very happy with selection.of this facility, could not be happier the way I treated and welcomed.

Charles and Tai are awesome, friendly, helpful and courteous. Highly recommend this facility.

Great facility. Great service

Very happy with facility, ray and Charles couldn't hav been nicer, or helpful, would recommend to all.

Very pleased with check-in, Charles was extremely helpful and knowledgable, facility was clean and well maintained. Unit will suit our needs as we are displaced due to hurricane Matthew.

was a really nice place...the people were very helpful & friendly

Very impressed with the facility and Charles was great.0

I was very pleased with the condition of the facility. The on-site staff wss very friendly and helpful.

Was greeted & welcomed to the facility .. excellent customer service.

I highly recommend this storage the people working there are the best

The coastal storage in Longs S.C. is a very nice storage unit and its very clean. The employees there are very respectful and helpful. I recommend this storage place to anyone.. Thanks again fornyour help Mr.Fred

Very friendly man.. Very clean.. Very pleased

Wonderful, Fantastic, Courteous, Helpful. I highly recommend Costal Mini Storage Hwy 9 Loris SC

The customer service representative was very helpful and courteous. Very informative on the area.

Ms Brenda made the process super easy. She rented us exactly what we needed. Great service!

Very clean building and very friendly customer service! Thank you!

Miss Brenda is both helpful and spunky. She explained everything to me and worked with me to make sure I got the unit and payment plan that best fits me. Really enjoyed the process.

They are so helpful and safe place. Of course they deserve 5star :)

The staff here is great! I never had an issue getting to my unit, or getting help from the staff. The place was always clean and well maintained. I had a conditioned unit so my belongings were taken care of.

Brenda is amazing. Exceptional service, great value. Truly the pinnacle of storage solutions.

Excellent service from the time I walked in the door! You won't go wrong here. Very clean and organized.

Great service, SUPER clean easily accessible units, AC..cool in summer heat, great security

Beautiful place clean easy parking nice staff

The storage units are very safe and clean. Great staff! I was beyond impressed.

Great space at a great price!! Very friendly and helpful.

Pinnacle Storage is the place to be. The guys, John and Shannon, are so friendly and easy to work with. They kept a unit open without charge for over a month, until our cross-country van arrived. The units are clean and well maintained.

We've had great service for more than a year while storing our extra stuff in one of their climate controlled units.

I would recommend Pinnaacle storage & U Haul to any one anytime . Friendly, helpful very, enjoyed meeting & talking with employee.. Would highly recommend. Thank you for being there & providing your services..

Because they are clean, reasonable and secure. But the best part is Shannon and John. Who are both pretty amazing. I'm so thankful to them and the lengths they went to in order to help me. God bless you guys.

Very easy process. Great customer service. Recommended.

Gosh, I think we have been using this storage facility for like 5 years if not more. Correct me if I am wrong. I love the Staff there. They are helpful, friendly and as professional as one can be. They keep the facility very clean and well kept. Lastly, there is ample room for turning/moving about. I highly suggest Pinnacle for your storage needs and for moving they have U-Hauls to assist you with that.

Incredible service! Shannon helped us move some things (big things!) out of our unit in 100 degree weather. And then offered us water. How kind is that??!! So great to have great customer service. Choose Pinnacle!

Shannon is amazing! He was so helpful and accommodating! The facility is very clean. Easy to access. We are thrilled to store our things here and will refer everyone! You will not be disappointed!!

Clean facility. Well maintained.

Nice storage facilities with easy rental u-hauls. Shannon and John went out of their way to make the process painless and gave off-hours help when they didn't have to. Good people and highly recommend giving them your business.

Very well managed and clean. Friendly staff and lots of outside storage space for boats, RVs and trailers.

Last minute UHaul pick site and they had exactly what I needed. There wasnt a run around and their selections from even driving looked like they were fully loaded with options. Interior of the office was pristine, great looking environment. Customer service was top notch.

The best place you can go if you can get one. Awesome they are. Also very clean excellent staff

Great place for storage

AWESOME Staff!!!

Amazing service!! Richard had amazing customer service! He explained the offers that they had and made sure I got everything I needed!

Super easy and fast check in. We had to make some changes to upgrade storage unit size and it was handled with no problems. They also allowed me to return the U-Haul there when it was down to go to another business in town which was extra convenient. Very friendly staff and the facility is immaculate.

The storage manager there made the whole experience as easy as it could have ever been. I would definitely you this company again

I was looking for a long term rental of 2 10x30 units - military orders are taking me overseas for 2 years. Michelle, the manager has been a godsend in making this stressful time so much easier! Her previous military moves gave her the know how for things most people don't even think of! The units are very clean along with the entire property. Walking into the office, I immediately felt like family. Michelle showed me all over the property and explained the security measures taken (locked gates, 24 hour HiDef cameras all over the place) she even went as far as explaining the maintenance schedule! very very thorough - it's no wonder why I saw facility of the year awards. Got a great rate along with the peace of mind that my "home" is being taken care of while I am gone. Michelle let me use their 16ft truck for peanuts and even volunteered to help unload. Coastal Carolina is hands down the best in the area.

Amanda was awesome, getting me into the extra large locker I needed in record time. It’s nice when a plan can come together like Amanda made possible. Thanks!

Friendly and accommodating. Let me know about the specials they had and saved me over 200.00!

Terrific facility. Great staff. Quality units

This place is great, it is clean, well lit, and nice people in the office. The billing was simple and straight forward and I am able to come and go as I please. The entrance is a little bit of a tight turn so be careful with bigger vehicles and towing anything. But I think it is a great strange place, and I have had experiance with plenty that weren't.

Amelia was absolutely amazing! Very happy with our choice here!

Very clean facility and friendly staff. Rates are very reasonable. You will like them!

They were extremely helpful and had the supplies I needed...clean and efficiently managed

Awesome service from Amelia. Gave me several options for storage and once decided, signed me up in only a few minutes. Great experience!

Chip was really easy to talk with ,n very helpful

Clean, affordable storage with choice of air/ heated spaces for a small amount more than outer storages.

Great customer service.

Chip does a good job at PS. We were able to work out a long term deal for our RV storage spot.

Great customer service. Very helpful.

Very friendly staff, very clean facilities, and good pricing. All around a great experience! Highly recommend!

I store my boat there and the prices are great! Everybody is helpful, friendly and courteous. They let me know after the hurricane that my boat was ok and I didn't have to go inspect it. Toren has been very helpful and has gone above and beyond what is required to make sure my boat is safe and secure. Thank you all at Pinnacle Calabash for your service.

Have been looking for a garage for my motorhome. Found brand new at Pinnacle Storage. A little tight to get into but I will get better. Very clean and really nice people to work with. Would recommend Pinnacle.

Management (Toren) at this location was great! I came in with an extreme need for immediate storage of property from my home which had been sold. A storm was brewing and my packers were on the way with a U Haul trailer. (I had gone on Google looking for a storage facility that was near the location of our future home. Pinnacle Storage fit the bill.) Toren was very understanding of my situation. He promptly put together a deal which was appropriate and showed me a new unit which would meet my long term need. The price was agreeable including a deal for multiple month usage. The packers pulled in, I entered the access code and they unloaded the contents of the trailer in record time while the thunder roared overhead. I cannot be more pleased with the service that I obtained. Thanks Toren Rob Martin

If you need storage or a U-haul rental this is the place. Clean and very well kept. The customer service is off the charts. Chip was great in assisting us with both. We are seniors moving ourselves and he kept an eye on us in hot July sun. He offered water and checked on as we unloaded. Glad we chose Pinnacle Storage in Calabash, NC.

Toren and Chip were great. I felt very comfortable storing my boat at this facility. They both were friendly, helpful, and prompt. Easy access location with cameras and reasonably priced.

Very friendly staff. Always kept clean and secure. I've used them personally and for business for several years. You won't find a better spot around, that's for sure!

Friendly staff here, secure building, and feel safe having personal items stored here at this location. 5 Stars from me...

Great customer service! Very helpful staff, clean units would highly recommend.

Good people friendly and helpful.

Very nice friendly people. I feel my RV is safely stored behind fencing and security cameras everywhere.

Great overall experience. Billy is wonderful.

Cheryl was very friendly and we were so happy to find storage facility open on a Sunday.

Great place, clean, nice personable folks...

Great staff! Very helpful and friendly. Betty was awesome, one of the friendliest people I’ve met in the customer service industry. Storage units were clean and secure. Can’t recommend them enough for any storage needs.

Prices are good, location is good, but Ms. Polite at the front desk really makes the business. I rented additional units just because of her customer service.

Only used the u-haul portion. The gentleman was very nice & prepared. Asked if I needed a "dolly", boxes, or anything else. He passed us through fast, but; not rushed.

These guys are amazing! The office people are super sweet and helpful. The grounds are extremely clean and well-kept. Very impressed for a storage facility!

The best staff ....especially Betty. Could not ask for better service.

They have good personality and good service ms very attended very good she have nais personality👍👍

Never seen a storage facility this well maintained. Super helpful staff.

Fred is great! Very nice facility, clean, Glad we found it !

Friendly service

Secure, clean, great people

I've had this storage unit for a year and a half. I finally moved all my belongings out today and its almost bitter sweet. It feels amazing to have my thing moved into my new house but I felt slightly sad leaving a place that treats you like family. They have been great and treat you so nicely. Even after moving to Myrtle Beach a year ago I kept my storage there instead of transferring to a closer place because of the people. Fred and Ty thank you for treating me like family!

The staff was very friendly and made me laugh and even let me bring in my little Frankie (dog) and when she showed me the unit I was relieved that it was so clean.

The staff was friendly and welcoming. I would definitely recommend this place.

Fred was very informative and hospitality was amazing! Pricing was the lowest in the area, unit was very, very clean and was sprayed for insects.

I recommend this company to everyone hands down best service on the coast! 100%

Great customer!! Would absolutely recommend this facility to anyone.

I will recommend this storage facility to anyone looking for space. It's clean and great area in NC.

This storage facility is superb! Easiest and best customer service ! Ty, assistant manager went way beyond helpful and kind when he waited for me to get there late to check in b/c of traffic! Price was right- all was explained, and ultimately, my storage unit was clean, easy access, and locked up safely!

Very pleasant manager. Easy to work with. Nice facility.

This place is great. Cheapest unit I could find anywhere around. The gentleman that helped me was extremely friendly. He had computer problems with printing out papers so instead of making me wait he showed us exactly where our unit was and opened it for us. After we were half way done putting things in he came back buy to get me to sign papers after they finally printed. He did everything he could to provide good customer service and go out of his way.

helpful, great price, clean, very satisfied

Tim was very helpful and patient. This is not my first storage rental, but it is my best. I postponed truck use for future need.

Ed was awesome he really made me feel welcome and hooked me up some local contractors to help me unload the truck after an 8 hour drive.He even smashed up an old pice of furniture and put it in the dumpster.What a great experience!!! I will recommend Ed and coastal storage to anybody moving to the area.

Very new, clean facility and the office staff (Carmen) was very helpful and friendly!

Very good service!! Victor and Carmen are awesome and should be given a raise!! Very happy with my service. Telling everyone I know !!

Excellent facility- Clean, safe and convenient. Superb Client Service- Always courteous and knowledgeable

very clean, staff friendly and helpful. highly recommend

Very helpful, great customer service!

Wonderful storage place with amazing customer service! They went above to help me and my movers get into the place and get everything settled. Thank you Carmen!

Carmelita was very knowledgeable and nice to work with!! Very clean facility!

all around great experience. professional staff, very organized process .highly recommend. DT

Super friendly staff! Thank you Casey and Victor for your help in addressing all my concerns/questions. Incredibly clean facility and great location. Highly recommended!

Pinnacle Storage is great! It’s new and clean. Victor and Carmen are super helpful and really nice. It’s easy to access your unit. I highly recommend them.

A friend of mine recommended Pinnacle Storage saying that it was brand new. When I called, Carmen answered the phone with knowledge of the different sized units also whether or not I needed climate controlled. I have never rented a storage unit before and she was cheerful and helpful and explained the entire process. Carmen is an asset to Pinnacle Storage because she is hard-working, professional and courteous

Great and friendly customer services! Helped a TON.

Everyone was helpful and made the experience easy.

Carmen at Pinnacle Storage has been outstanding since the first time I met her a couple of months ago. She was very attentive to all our needs and made the move to Pinehurst extremely easy for us. A big thanks to Carmen and everyone at Pinnacle Storage, you guys are the best, thank you!!!👍

Great facility and great service, highly recommend.

Pinnacle storage in West End, N.C. was the only storage facility in the area that had clean climate controlled affordable storage spaces. The manager Carmen was so helpful and made the rental process easy.

Thank God For this Storage Space it was convenient clean the Gentleman that waited on me was simply Amazing I Left my Thing's knowing with a knowing in my heart ❤ that it will be ok when I return.

Very helpful and friendly staff, with clean facilities.

My experience with Pinnacle Storage was exceptional! The service was excellent and the arrangement was just what I needed. Besides the storage unit I required, I also had need to rent a van for the day. That rental went smoothly and actually came in below estimate! Thanks to Carmen and Victor for making this a pleasant experience during a hectic time!

Ms. Carman is outstanding. She made me feel comfortable from our first conversation. She is very competent and knows her job well! She also has a great personality! She can hustle! The unit is outstanding and the best I've seen. Especially, the new units. Thank you again!! 😁

Everyone has been very friendly and helpful. The units are clean and well kept. The entire process went smoothly and quickly.

I had a wonderful experience using this facility for a short term during a move. The staff was always extreamly helpful and accommodating with both the storage unit, and Uhaul reservations. The facility was always very clean and comfortably climate controlled inside. Would absolutely use place again if I am ever in need. Thank you.

Pinnacle Storage was very clean and organized. The people that work there are A++. Extremely helpful and very kind. I highly recommend using Pinnacle Storage.

Rented 2 Trucks from Pinnacle of West End recently, one for local and one for long distant move. The helpful knowledge and expertise share with us From Carmen and Victor was A-1 and spot-on. Carmen even stayed after closing to guide me through the hook-up and safty procedures. Pinnacle is lucky to have her on board. Would highly reccomend them to anyone. Thank you so much!! Steve G.

Friendly, fast service. Storage facility kept exceptionally clean!

Carmen and victor have been s godsend. This is my first time renting a storage unit and their professionalism and kindness is impeccable. True assets to the business! Victor even offered to let me borrow a cup of sugar if I needed it. And my girl Carmen could be my best friend! Thanks guys, you're the best!

They were completely helpful, it was a downpour when I moved in, but they took the time to help me even knowing they were going to get wet, the weather was so bad it was not good for even ducks, but they were GREAT!!!!!!!!!!

I can’t say enough about how great this place is. I was in a bind when the U-Haul reservation I had made with another company fell through at the last minute. The great folks at Pinnacle got me in a truck in 10 minutes with exceptional pricing (they gave me such a great deal!) the owners were so kind, helpful, and understanding. Amazing customer service! Their office is super clean too. Highly recommend this business!

Always there to help you with any need you may have. Great prices, very clean place, very good security, amazing people!! amazing place!!! The owner is a really great guy! Always taking care of the customer. You do not see too many owners of big properties outside getting his hands dirty. This guy is always working hard. Always! I'm in there every day because I run a business out of my storage unit and I'm telling you this guy is great! Genuinely caring about his employees and customers. My wife already left a review, but I just had to share because the covid-19 stuff and everything that's going on today, it's nice to have someone who cares and makes a difference in your day. God bless you brother! ☝🏻🙏🏻😁

Facility is immaculate, well lit and easy to access. Staff is amazing... Kind of like checking in to a 5 * hotel for your stuff ;)

Pinnacle is the Best Storage Facility! I've had a unit here for quite some time now. Great storage facility! I like that it has AC (climate-controlled) & automatic doors for entrances. Always kept clean, friendly staff, plus they have an app to make your payments. Love it! Just love it! There's only 2 things I'd suggest changing, although still deserves all 5 stars b/c its the very best storage facility I know! I love Pinnacle just the way it is! But anyways, the 2 things I'd change is: • I wish the gates were accessible 24/7. Or at least remain open later than 11pm. Maybe til 12 or 1am. But we manage our schedule around it, so it's fine. • I wish there was more than 1 cart per entrance in case more than one person needs it. But it's not an issue for us b/c we rarely use the carts anymore. Although I suggested changes (not complaints), I assure you that I'm certainly happy with Pinnacle & my unit! I love it just the way it is! In Conclusion: Pinnacle is absolutely the best place to store your things! Plus knowing for a fact that your belongings are safe & in a controlled climate. A solid 5 stars!! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ UPDATE: --------------- Thank you so much for your response! This was actually Ben's wife, Taylor, that posted this review. I forgot it was still signed into his Google account, oops! 😗😃 I greatly appreciate that you personally responded & offered ways to help! (But I want to assure you that I definitely was Not complaining at all. I said it as if someone asked, "if there's a way to improve your experience with us, what would it be?") Now that you know about it, I shortened it down to a less-detailed version. But anyways, Thank you for what you said in response! There's not many business owners that would do that! Most either don't respond at all or they just say "Thank you for your input" & move on. But unlike most, you really care about making your customers happy! That's why Pinnacle is the best storage facility by far! 😁 20 stars from me!! ~ Taylor (Ben's wife)

Very great service! Carmen and Victor took extra time to assist us and made our experience with Pinnacle Storage excellent.

Pinnacle Storage is one terrific place to do business. Victor and Karmen are so accommodating, professional and helpful. It is the cleanest and safest storage facility I have ever seen. The second Fort Knox. I know they will treat you like family. You can't ask for anything more. Thank you for everything you did !!!

Rented a U-Haul trailer from them today, and had the best experience. From start to finish I had the best service. Carmen helped me, and she was awesome!

I have been a client of another local storage facility for over 10 years. After realizing I was nothing more than a dollar sign to them when confronting the staff with a major issue in my unit, I decided to contact Pinnacle. The staff is AMAZING and extremely helpful. I not only needed a unit right away, I also needed a UHaul for the next day and they got it all taken care of for me at a discounted rate. They more than earned my business and I look forward to referring more people to this facility.

Pinnacle Storage is great. In my experience they were professional and very willing to work with me during my move from Fort Knox, KY to Fort Bragg. As stressful as moving can be, it was good to have dependable people helping my wife and I through the process. Thanks Carmen for all your help. I highly recommend Pinnacle Storage for your moving and storage needs.

Exceptional customer service! Carmen goes above and beyond to ensure a phenomenal experience! In addition, the facility is well located and immaculate. I highly recommend Pinnacle Storage for anyone looking to safely store their belongings in Moore County!

The best climate-controlled facility in the area! Brand new and clean as a whistle! And I couldn’t beat the service - Carmen exceeded my every hope when she designated a unit very close to an access door, gave me an incredible deal, then facilitated my last minute (somewhat panicked) need for a U-Haul truck. She was an awesome help, and I credit her with making my whole experience stress-free, which was as fabulous! I highly recommend Pinnacle and Carmen! 😁

This location has the best customer service despite the recent COV19 issue. It was nice to be treated as a human being and not some possible virus threat. No stores or businesses seem to even be happy when you walk in their place. That is just the opposite of Pinnacle Storage in West End. The lady that runs the place is amazing and so down to earth. If you need a uhaul or any moving supplies this is the place to go. Their storage facility is so well maintained too. Although at this time I didnt need storage but if I do in the future I will for sure choose them.

Very friendly and helpful. Would highly recommend them to anyone that is looking for a storage facility

Staff was very friendly and I was very impressed with how clean the storage facility was. I will highly recommend Pinnacle Storage to everyone.

When I was in a bind and couldn’t unload a heavy piece of furniture myself, Anthony came to the rescue. I am grateful for his help. The whole staff at this storage unit is friendly and helpful.

Anthony at Pinnacle was incredibly helpful, he gave me customized guidance for my particular moving needs and helped me get the best value for the price! Highly recommend Anthony and Pinnacle on South 15th St in Wilmington

Great place to store with! We adore Kassie shes so nice and friendly. The place looks nice and clean.

Very affordable, great customer service, and pleasant staff. One in particular Kassy she was helpful and very kind because of her I will definitely recommending this company to my family and friends ❤

Best place to store your belongings! Great customer service and very friendly. Each person that walked into the office was made to feel like they were welcomed and everyone’s needs were met. I would recommend this place to any and everyone who needs storage or a rental truck. 👍🏾

Competitive rates. Very clean. Polite staff.

Everyone i talked to was so friendly and helpful! I can't remember the gentleman's name who helped me 2 weeks ago, but deanna (i believe that was her name), and anthony (again i think that was his name, initials are AG) were so patient and helpful with me with all my questions, and when i got there they never rushed me, or made me feel like an inconvenience, even when i had a slight issue after hours. Highly recommend!

Clean and neat. excellent friendly service, but only one staff member is awesome friendly always have a smile on his face he make you feel safe and comfortable when you walk in and out and that is Anthony Guevara a very nice person!!

Pinnacle Storage is a very good affordable storage place.

Great storage facility, this is our second time we rented from them, is clean and they offer great deals in the storage rooms and moving truck rental. Anthony is very professional, helpful and friendly. We definitely recommend this facility great deals and the best staff.

Very fast, convenient service! Professional and friendly. Would definitely recommend!

Very clean and extremely helpful...great prices. Thanks Jodie!

Friendly staff, great customer service. Thank you for making this moving process a little bit easier.

Nice Place, Neat and Clean

Nice looking

It's storage.

My experience was wonderful. The manager Sylvester Allen was a true gentleman and he took such good care of my daughter while she stored things there while in school at UNCW. I can't recommend them enough. Great job..!

The new location on Gordon Rd has an amazing staff and always helpful and really ready to help. Friendly and definitely clean. I have referred several people to this location.

Saved my bacon. Can't say enough good things. Only place I'll store my stuff.

Just the right size unit at the right price

Courteous.

Very clean, great prices, and awesome service!!

Awesome staff.... Great storage facility.... love the staff

The manager Sylvester went above and beyond to help us out with our Uhaul rental.

Local

Convenient location,friendly staff & competitive pricing. Gated with individual, coded access.

Friendly, amicable staff on a very secure lot. Extremely fair prices on air-conditioned units and non-.

Lovely experience. Staying indefinitely. Thanks

Friendly service dry storage

Marcus Abraham was terrific and very helpful/professional with fixing our initial reservation and making sure we were all set on move-in day. He went above and beyond, and we were very appreciative! The Halpin Family

Incredibly friendly and helpful. Highly recommend...

This is my second time using the facility! I am pleased with the services!

I was in a bind- 2 hours to find a 10x20 unit that wasn't too far from Mayfaire in Wilmington N.C. The unit was available and ready to go as soon as I could get there. Awesome! It was dry, it was clean and it was easy. The attendant even lent me a Sharpie to mark my boxes! I recommend this place highly.

Excellent. Awesome customer service. Made me feel welcomed and comfortable leaving my stuff.

The woman in the office was extremely nice and helpful. After I looked at the unit the paperwork was quick.

Management was ready for us to complete paperwork. Move in was easy.

The staff was very polite and professional. My mother and I both used the storage facility and were pleased.

Good

great

Glad for the service shown. Got a storage first visit.

The manager was just wonderful in helping us out. We were coming from out of town and needed a unit in a hurry.

Units were clean and the manager was very accommodating especially since we were coming from out of town.

professional, quick service, and affordable

Manager was so helpful!

I had a great experience with Pinnacle & Kathy Johnson, who was filling in at this location, from my first call to check on availability, to visiting to see the space, through the rental process. Kathy is a true professional with superb customer service skills.

Highly recommend. Very clean, many size options for units and very easy to access. And great staff/management - super helpful, friendly and professional

Real nice and clean....

Wonderful, clean facility with very helpful and courteous Management. I would definitely recommend this facility to family and friends for their storage needs. Thanks for what you do😁

Facility looks great. The managers were helpful and accommodating.

At the end of 2019 I was going through a difficult move. The Uhaul had complications, causing us to arrive a day late, when all storage units in town were closed, even the one we had reserved. Lucky for us, Pinnacle was open Sundays, and were able to accommodate us. They even helped us with our Uhaul situation and getting our truck returned! Everything has been absolutely seamless and stress-free with Pinnacle on Gordon Road. After moving out we were overwhelmed for a few days and I couldn't call them right away to close our account. When I did call them a few days after moving, they'd already taken care of everything! They were on top of everything and had everything we needed, and I'm so grateful to them, their availability, and their exceptional service. If you need storage in Wilmington, look no further, Pinnacle is it! THANK YOU!!!

Very friendly and accommodating! I feel like my property will be safe and looked after!

Good prices on all your storage needs!

The Pinnacle storage on Market St. went above and beyond for me. They are an absolute pleasure to work with, and have a great facility.

I have never been or used a storage facility so I really did not know what to expect. The woman who helped me was very friendly and when she showed me around she was very patient and polite and she answered every question I had. So thank you for making my experience simply and painless.

Great location and clean facility. Superb help from Alie in establishing our account. Highly recommend Pinnacle Storage on Gordon Road

Very clean and secure storage units!!! Cheryl is so nice and very helpful! I will always use Pinnacle Storage for all my storage needs!

Amazing customer service!!! Facility is always clean. Best storage facilities in Wilmington NC!!!!

Absolutely love this company they are so nice!

Perfect storage solutions!!! Flexible plans. Great choices. Great locations. Secure clean new facility ! And awesome people who serve you. Use pinnacle storage !

Excellent experience! Appreciate Alicia’s help and thorough explanations.

The folks at Pinnacle Storage have always taken good care of me. I am a repeat customer. My needs vary. This time I am using a environmentally controlled space. Super clean units, safe and secure and great easy access! Competitive prices, courteous staff, paved facilities with no dust to get on your stuff! Check them out! Chris Bellamy, Silver Buckle Records.

Our family has rented a storage unit at the Gordon Road location for a year and a half and could not be more pleased. The place is very clean and well looked after. Alicia, Cheryl, and Brian are outstanding in how they go out of their way to keep all of the tenants happy. Way to go!

Large, spacious unit for a 43’ 5th wheel. Clean. Electric available. Perfect!

Sheryl was amazing she was very kind and helpful with me in getting just the right storage unit that I needed. The unit was very clean smelled good. The office was smelling good and clean which is very important to me thanks again sheryl

Great customer service. Will recommend to friends

I'm so grateful I stop here .. From moment we met Mrs. Cheryl Page Greeted me with such amazing customer service I thought I had to drive across city of Wilmington She made sure this was my only stop thank you so much for helping me & family! I highly recommend them !!!

Love this place! The staff goes above and beyond. They actually know our faces and remember who we are every time. So friendly, always! This place is well organized, spotlessly clean and just top notch all around. We store our RV and race trailers here at the Gordon Road location. Highly recommend.

We had such a great experience there due to Miss Cheryl at the front desk.....WOW she was great!!!!! When we got there we were having a bad day due to moving into a house we couldn't move into...she made it better..Thanks again to Cheryl and would defiantly use Pinnacle again.

Very clean facility. The staff was wonderful. AND, my RV gets an inside storage and an electrical plug in! Great place for storage.

Alecia was incredible in showing us around the facility, which is impeccably maintained. We were given the option of several climatized units as well as quite a few non climatized as well. The entrance is state of the art as well. All in all, a very impressive storage facility with great staff as well as clean, modern storage units as well. Highly recommended.

I cannot say enough great things about the managers of Pinnacle Storage on Gordon Road. Rarely have I met people who care more about anticipating and meeting their customers' needs. Thank you for making this experience less stressful. This facility is clean and easily accessible. I will never use another company for storage!

Getting set up was pretty easy, and the facility and staff seemed great thus far. My only issue (a minor one) was that the online setup was a bit confusing because it sent my info to a different location than the one I Reserved at. We got it straight, though, so no worries.

I have been storing my RV and Car trailer here since they made spaces available. HIGHLY recommend this business. Cheryl and the rest of the staff are awesome and alway try to accommodate my ever changing needs for temporary storage.

This place is amazing, everything is new and clean and works! including both of the gates. The staff is super friendly, helpful and happy. 10/10 REC!

Cheryl and Alicia are just great to work with. Their customer service is exceptional and the facility is as clean as it can be. The ladies even brought bottled water for us and our movers when we were working at the facility. Thanks VERY much Ladies!! Walt & Brenda

Helpful and accommodating staff! Extremely clean facility and very professional atmosphere! You can tell they take great pride in the property and their customers.

This facility is very clean and the staff is always pleasant and helpful. We are always able to get help or questions answered when the need arises. We highly recommend!!

I had the pleasure to meet with the manager here, he's name is Jodie. Really awesome guy he was really helpful and made my move out smooth and stress free. Great personality as well!

Their storage facility is well kept up and was recently updated with new pavement and storage facilities etc.

Nice place!!!

I couldn't get over how clean it was!!!! The service was great also! Very friendly.

You guys were great. My friends opened the account for me when my house was destroyed in Florence and I couldn't get back in town and you made it so easy. When I moved out 3 days ago and forgot to tell you, David noticed and called to close out my account and was so nice. I would recommend you to anyone!

I was recently displaced and had to scramble to find a storage unit. Found this place on google, not only is it affordable but Sheryl(sic) at the desk was not only super friendly but also super helpful when it came to finding other sources that will aide me with disaster relief! Great employee dont let her go!

All storage is not created equal. If you are just comparing space between vendors you may find that Coastal is competitive, but maybe not the cheapest. As soon as you start working with them and other storage places you will find out that you get what you pay for! The space @ coastal was new, so it was clean, cool (for the time we were there it was 90+ degrees outside) and easy to access from Gordon rd. It was exactly what we expected. What we didn't expect was the professionalism, generosity and courtesy of the staff. Every experience we had with them was 5 stars. Just one example of many... on moveout day, we had a team of 8 packing our storage into a Uhaul truck for a move. It was the normal hot, muggy summer day and the staff checked in on us and brought us cold bottles of water. It was a pleasure doing business with them and I have recommended them to all my friends and family in the Wilmington area... they are definitely above and by far the best in the area.

Immaculate and well-lit corridors and units, as well as a friendly and professional staff. Brian and Cheryl were always promptly responsive with communications and were very helpful on our move out day, helping to ease some of the stress of that. I would recommend Coastal Mini Storage of Gordon Road if one is needing to store their items.

These folks made it so easy to solve my storage problems when I had to clean out my parents' home. Brian was very good to work with and very responsive when I called him with questions. I'm a storage newbie and he made it a no stress situation. The facility is also super clean and new.

Immaculate, secure facility; Brian was helpful and efficient.

Best facility in town, hands down. The property and the units are extremely well kept. Brian and Cheryl really go the extra mile.

I was in a real bind over Memorial Day weekend and they went out of their way to make it work for me. I paid less than I expected and got more than I needed. I can't recommend them enough.

This place has been awesome for us. I truly appreciate the staff looking out for us. There has been times I have called into the staff and they have all responded immediately to my needs. Well lit, lots of cameras and very attentive staff has made me feel great about my decision to be here.

Great storage place!! The service was awesome. One of the cleanest storages I have ever rented from. If you are in the area and need a storage unit please come check them out. They have climate control units also. very satisfied by picking costal mini storage On Gordon Rd.

Coastal Mini Storage at GORDON Road is great. Just moved down to the area and was extremely pleased with the customer service, pricing and upkeep of these units. Very helpful overall and a very convenient location! Would definitely recommend.

Coastal Mini Storage is the best place in Wilmington for all of your storage needs. Brian and the rest of his team are always willing to go above and beyond for their customers. My family has multiple units in this facility and they are extremely well managed and maintained.

Cheryl was awesome and so helpful today getting our unit set up!

Nice clean and new facility. Good access on Gordon Rd. Cheryl and Brian are always glad to help.

This is a great local storage company to do business with. Cheryl and Brian have always gone above and beyond. Pricing is very reasonable and they always had availability when I've needed it. 5 STARS Well DESERVED...

Great staff, even better service

Cheryl is so nice and very helpful!

Brian is a great guy and always goes the extra mile to help and make sure the customer is satisfied. Will not take my business anywhere else.

Absolutely wonderful. They really take care of you

Coastal mini storage is by far the best storage facility that we have used. The staff and customer service is amazing. Brian was very helpful and courteous. We love the different floor options that this facility provides, especially the cleanliness. Thank you again Coastal mini storage for everything.

Outstanding Customer Service, Brian & Cheryl are an awesome team. The facility is spotless and well maintained. I checked out 7 other storage facilities and Coastal Mini Storage is hands down the best with best prices. I’m happy I choose them.

Brian and Cheryl are professional and friendly. Very accommodating!

Brian and Cheryl are amazing people and very friendly. The facilities are clean and well maintained. I’d definitely come back to them if I need storage in the future.

Costumer service was great.