Reviews

Sylvia was absolutely incredible. From our initial phone call, to the in person meeting and contract signing she was so helpful and friendly. The units are clean and easily accessible which is a huge plus.

Great staff.. Customer oriented. Very courteous and helpful.. Sylvia and Stacy are your gem of the business.

Just moved to N.C Called Pinnacle Storage Air Station and spoke with Stacey. Knew this was were I was going to go. She is so kind and professional! I highly recommend this storage company.

Just rented a storage from here. So clean and friendly staff. The worker assured us that the unit was cleaned prior to us moving in and it was sparkling! Very happy with our experience!

This is the cleanest storage unit that I have been using

I used this storage facility for a few months while I waited to move from overseas, and I have nothing but positive things to say about Sylvia and Stacey. They were very helpful when I needed my storage unit at the last minute and I was able to get a great discount for the first month of use. I would definitely use Pinnacle Storage again if I neded it.

The staff are friendly and helpful. They were so accommodating and makes sure that your needs are met. The storage units are clean and spacious and easy access. Mostly, it is so secured!!thank you!!

Very friendly office personnel. Silva is so helpful

They offer a clean facility and reasonable rates.

Needed help getting a U-Haul because they're corporate website moved my reservation an hour away, Sylvia helped me get what I needed and went the extra mile to help me. She truly was a godsend!

Good service

Prices are very good. They have environment controlled spaces, a variety of sizes to choose from and the staff is very friendly and helpful.

We rented a storage unit for our company. We used online registration. The office ladies made our contracts and process quick and easy. Very nice ladies. Unit was large and was able to fit everything we needed

I called the store a trailer, they offered a paved or stone lot. The space was easy to maneuver in and out of. The staff was knowledgeable and had great personalities, Which made the transaction smooth comfortable and I felt my belongings would be safe. I referred a friend and received my one month free immediately and so did my friend. Great place to do business

Sylvia helped me with car storage and she made everything a simple process! Definitely recommend using this storage facility.

Very nice office! The lady was very helpful when reviewing the reservation I had made online. She caught that I had made a one-way reservation but an in-town would save me money on the move! The truck was easy to drive and was in good condition. I would definitely rent a truck from them again!

Friendly efficient Uhaul rental check-in, even on a Sunday.

The place was clean and comfortable. The lady who helped me was amazing and I left happy and satisfied. Highly recommend this place

I had at first checked out a different storage company, had an awful experience so I checked out Pinnacle. The ladies there were extremely pleasant and knowledgeable. The facility is super clean, the paperwork is simple and fast. If you are Active duty Pinnacle is one of the only places in town that do not require you to waive your SCRA rights. Straight forward with their pricing, no hidden fees and no rent increases every 3 months like some of the other companies. They have packing materials and locks at low prices, they also have insurance at affordable prices.

Great customer service! They were super helpful making sure we got the right equipment. They helped fix a problem I'd had with the online reservation, and they even got me a big discount I hadn't anticipated. Definitely a great company to use!!!

Stacy was amazing! Easy to deal with and answered all our questions!

Great customer service! Friendly and responsive staff will definitely use again in the future.

Excellent customer service from all employees. Good units and rentals. Thank you Mrs. Sylvia and her co-workers.

I have been doing business with Pinnacle Storage's Air Station location for several months now. As far as the units go, I've had nothing to complain about. The premises are kept very clean, clear, and functional. Above all else, the staff is fantastic. Richard and Sylvia go above and beyond to provide assistance. I have to access my storage unit fairly regularly for work. Their friendly presence at the front desk makes the whole experience a lot more joyous.

I highly recommend air station storage. The facilities are very clean and well keep. The staff had amazing customer service. Very easy to make payments. Overall my experience was great.

Richard was a great help and had Excellent customer service .

Rented a uhaul from here. Very fast, easy, and friendly experience.

They are knowledgeable and kind. They took care of our needs!

Verycheap

Very clean and well kept

Beautiful storage facility

Amazing Staff and very friendly! I recommend this place.

This is an absolutely awesome storage place. The staff are amazing, they are very proffessional, polite, positive, and helpful people. They have great work ethic, I mean have you seen the office?? They definitely go above and beyond to make sure the entire establishment inside and out are in tip top shape. They make sure the units are well kept up and ensure your items are well taken care of. If you need any supplies they are always well stocked. I mean I have never seen such great staff and well taken care of environment as this one. They are not cheap, but you definitely get what you pay for. I highly recommend air station storage!

Store your nuggets here

Great

This is the best storage, clean and friendly staff. I would recommend this to everyone. Renne she's very nice sweet lady and she will take care of you farely.

Quick, easy service, accessible and friendly service. The employee was very helpful and friendly his name was Richard Stratton.

I came in thinking i was going to pay a bunch of money to keep my things in storage and Richard was amazing and got me paying nearly nothing for my first month! Super happy!!!! Thanks Richard :) Great customer service :)

Clean, safe and well maintained with great customer service! Thank you, Richard Stratton !!!

Richard was very nice and professional. Excellent customer service!

Richard Stratton was very professional and business like , I had no problems with the way I was treated during the time I used the storage facility, a very knowledgeable guy .

Richard did an awesome job

Richard was very helpful they keep a professional and clean environment for all there clients highly recommend

Excellent service at a fair price. Special recognition to Asst. Mgr, Richard Stratton, who assisted me with my storage unit. On one occasion when I was loading furniture in my vehicle, he let me borrow a dolly which greatly helped me. I'm referring folks to Air Station Storage!

I had the pleasure of working with Richard this morning when picking up a Uhaul Trailer. Richard was extremely professional and displayed magnificent custom service. He was the only one working this morning and managed to multitask to ensure all his customers needs were being met. Great experience and great service Richard!

Richard stratton gave me and my father excellent service.

Air Station Storage is a nice place. Richard Stratton was on point! He helped out a lot. I reccomend this place for your storage or rental needs. Ask for Richard!

Richard Stratton is an outstanding American who really puts customer service first. I was in and out within 5 minutes at pickup and when I dropped off the vehicle after hours I locked my phone in the truck after I put the keys in the drop box and Richard came out from home to get the keys out so I could retrieve my phone. 10/10 would do business with then again.

Richard is VERY helpful & professional!! He made getting a unit on short notice painless!! Thank you, Richard!

We’ve gotten two units here and worked with Richard Stratton both times. He is an absolute delight to work with and super helpful! Highly recommend.

Outstanding service, place is very neat and organized. Very professional and friendly staff.

Richard at Air Station Storage in Jacksonville, NC was so helpful when helping me get a storage unit! He made the whole process so easy! If I could I’d give him more than 5 stars! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Clean place with good location. The assistant manager, richard, was very nice.

Management was exceptional! Storage spaces very clean. Overall great experience.

Customer service is great. Mrs. Rennae is friendly informative and always seems to be smiling and in a good mood.

Best service and well maintained place. I had a situation when I had accidentally locked myself out my climate control unit, after they were closed and I had to call the police department for help they contacted the manager and he came to open the door for and even helped us out with our bedding we were storing in our unit. By far the best service I have received and he was super friendly. Totally recommend this to anyone!!

Best place to go when you're moving in or out of Jacksonville. The ladies that helped my husband and I made our move less painful and were very knowledgeable about how to get things done for a military move! If you're military, I would especially go here, because they have your back. I wish every place was this helpful.

Great service, hours & flexibility!

Jane and Lindsay are consummate professionals! Great to work with and has the customers best interest at heart. Very clean facility and easily accessible. I would definitely recommend!

Damien Johnson you did not leave the place a year ago. The same furniture you put in the unit is still there. Please come and remove your lock and remove your furniture and you will no longer be billed. Please feel free to call us so we can work something out on getting your belongings removed. We work closely with several homeless and women's shelters. If you send us a certified letter we can have your belongings donated to someone in need.

I found that Nick was very helpful and courteous at all times . Very professional and always welling to assist me . Nick got off work at 4:00 and because I was running late he stayed until I arrived that s awesome customer service . Thanks Nick for a seamless experience

This is the best storage place in all of Jacksonville! Mrs. Jane and mrs . Lindsay are amazing and one of the worst times of my life they were so helpful into getting me where I needed to be it is a very clean  and secure place I would recommend everyone to do business with them. And the customer service skills on them ladies is amazing they make you feel so comfortable and so it peace and their prices are very very good! I am so grateful to have found this place

I cannot say enough how much I love Air Station Storage(ASS). I have had a unit for 3 yrs now and it is looking like at least another 18 months as I will deploy soon. It is clean, always secure, and the units/building are always maintained in a high state of police. I am in the USMC and recommend ASS to all my guys and friends. Well worth the money. The small things are where it is at for me. The manager, Jane is awesome!!! She is knowledgeable, honest, and a genuinely caring person. Again, I cannot say enough about her and her staff. For them alone it is good for me to be here. I would tell anyone to go there if you don’t want to worry about your possessions being safe, secure, and always looked after. There is security cameras, it is well lit, in a convenient location, plus it is 24hrs!!! I have never had one thought about going anywhere else, have rented several units that were pro rated when needed for less than a month, and best of all Jane always let me know exactly what I needed for what I had to store short term or long term. The girls were always workable, love them and the whole set up!!!

So Happy I decided on Pinnacle to store my things. Couldn't be more pleased knowing my things are in a clean safe place

This place not only has great customer service, but is also very neat/clean!!!

Easy to reserve and rent space! Very nice office staff. Clean and neat facility. Simple access to my stuff.

Clean and convenient facility to our house. What irritates me the most is that you can't call directly to the location (Leland). Sat on hold for almost 10 minutes only to have a "call center" tell me they couldn't update my CC on file and would have to have someone call me back.

Mike and Marshall were both great to work with. Very professional and accommodating. We’re excited to begin storing our travel trailer with Pinnacle!

Awesome service! Definitely recommend.

Marshall was great to work with and helped us find the right storage unit for our needs. Very professional!!!

Loved your nice clean space. Your space was just the right size. Great area also.

Clean, professional, helpful!!

Very friendly, honest, and prompt. Took the time to explain options thoroughly and succinctly. Provided many options for all services requested. Facilities are clean and well lit. Overall, very satisfied.

We needed storage for our move to the Leland area. Pinnacle storage was convienent, storage place was very clean and reasonably priced. Would definitely use them again and highly recommend.

Very helpful customer service awesome. Units are very clean.Awesome people.

Very professional, accommodating to our evolving needs, friendly, and helpful. Our unit looks brand new and very secure. The proximity to our home is one of many features we like about Pinnacle Storage. We highly recommend Pinnacle Storage for one’s storage requirements.

The gentleman that helped us with our storage needs was extremely nice and helpful. Highly recommend this company.

Always going beyond my expectations to accommodate my needs. Couldn't be happier to be a customer here.

Marshall was most helpful in getting us a storage unit and answering questions. Highly recommend Pinnacle Storage in Leland.

My husband and I just rented our third Storage unit at Pinnacle Storage of Leland. They have made our move so easy and Kathy the customer service representative was great, very friendly and she was there to help us every step of the way!! We also rented a UHaul there which also was very easy!! Excellent company with great service and very clean facilities!!

The Always Amazing , Friendly & Helpful Marshall will guide you through Storage Rental and meet your needs every time ! I plan to rent here for a while ! Thanks for being so Awesome ! They also Rent Uhauls ! Need to store some stuff ?! Call Pinnacle !

Very clean place and the people are very polite to you pretty expensive though

Very accommodating and helpful when picking out a unit. Always responsive to emails and questions. Kind and helpful customer service!

Kathy was very helpful and friendly!

Excellent Service. Always very friendly and helpful. Anytime I need to make a change or need help they are always helpful. Mr. Marshall is always friendly and willing to help any way possible. Always Clean! Highly Recommend!

Brian Swan, regional manager, was a true professional. Check-in was a breeze, and he showed me how to use the storage app to manage my account. The facilities are clean and I was also able to check in my U-haul rental truck.

They have been totally awesome. Very nice and helpful staff. Willing to work with you and your needs. I would definitely recommend them and use them again!!!!!

We store our camper here. The staff is awesome! The facility is extremely clean, as is my camper being in a fully enclosed unit. What a great idea for campers and boats! Previously, we had it in outside uncovered parking, with a cover, but the difference in my camper being enclosed is exceptional. It stays clean, no issues with mold inside or even that smell of being "closed up." I can't say enough good things about this unit and this facility. 5++++ stars!

Very nice facility. Great employees!! Very convenient for Leland!!!! Congratulations on your long awaited ribbon cutting ceremony today!!!!

Customer service here is awesome! Theresa was very professional and helpful! Her customer service is what sealed the deal with my decision to go with Pinnacle in Leland. I was torn between this company and another one and she took the extra step to return my call and honor a special request for my family and I! Thanks again!!!

Very polite and helpful people

Awesome experience, great customer service. Very clean and secure facility.

Great customer service. Units very clean staff very accommodating. Great place.

This place not only has great customer service, but is also very neat/clean!!!

Easy to reserve and rent space! Very nice office staff. Clean and neat facility. Simple access to my stuff.

Clean and convenient facility to our house. What irritates me the most is that you can't call directly to the location (Leland). Sat on hold for almost 10 minutes only to have a "call center" tell me they couldn't update my CC on file and would have to have someone call me back.

Mike and Marshall were both great to work with. Very professional and accommodating. We’re excited to begin storing our travel trailer with Pinnacle!

Awesome service! Definitely recommend.

Marshall was great to work with and helped us find the right storage unit for our needs. Very professional!!!

Loved your nice clean space. Your space was just the right size. Great area also.

Clean, professional, helpful!!

Very friendly, honest, and prompt. Took the time to explain options thoroughly and succinctly. Provided many options for all services requested. Facilities are clean and well lit. Overall, very satisfied.

We needed storage for our move to the Leland area. Pinnacle storage was convienent, storage place was very clean and reasonably priced. Would definitely use them again and highly recommend.

Very helpful customer service awesome. Units are very clean.Awesome people.

Very professional, accommodating to our evolving needs, friendly, and helpful. Our unit looks brand new and very secure. The proximity to our home is one of many features we like about Pinnacle Storage. We highly recommend Pinnacle Storage for one’s storage requirements.

The gentleman that helped us with our storage needs was extremely nice and helpful. Highly recommend this company.

Always going beyond my expectations to accommodate my needs. Couldn't be happier to be a customer here.

Marshall was most helpful in getting us a storage unit and answering questions. Highly recommend Pinnacle Storage in Leland.

My husband and I just rented our third Storage unit at Pinnacle Storage of Leland. They have made our move so easy and Kathy the customer service representative was great, very friendly and she was there to help us every step of the way!! We also rented a UHaul there which also was very easy!! Excellent company with great service and very clean facilities!!

The Always Amazing , Friendly & Helpful Marshall will guide you through Storage Rental and meet your needs every time ! I plan to rent here for a while ! Thanks for being so Awesome ! They also Rent Uhauls ! Need to store some stuff ?! Call Pinnacle !

Very clean place and the people are very polite to you pretty expensive though

Very accommodating and helpful when picking out a unit. Always responsive to emails and questions. Kind and helpful customer service!

Kathy was very helpful and friendly!

Excellent Service. Always very friendly and helpful. Anytime I need to make a change or need help they are always helpful. Mr. Marshall is always friendly and willing to help any way possible. Always Clean! Highly Recommend!

Brian Swan, regional manager, was a true professional. Check-in was a breeze, and he showed me how to use the storage app to manage my account. The facilities are clean and I was also able to check in my U-haul rental truck.

They have been totally awesome. Very nice and helpful staff. Willing to work with you and your needs. I would definitely recommend them and use them again!!!!!

We store our camper here. The staff is awesome! The facility is extremely clean, as is my camper being in a fully enclosed unit. What a great idea for campers and boats! Previously, we had it in outside uncovered parking, with a cover, but the difference in my camper being enclosed is exceptional. It stays clean, no issues with mold inside or even that smell of being "closed up." I can't say enough good things about this unit and this facility. 5++++ stars!

Very nice facility. Great employees!! Very convenient for Leland!!!! Congratulations on your long awaited ribbon cutting ceremony today!!!!

Customer service here is awesome! Theresa was very professional and helpful! Her customer service is what sealed the deal with my decision to go with Pinnacle in Leland. I was torn between this company and another one and she took the extra step to return my call and honor a special request for my family and I! Thanks again!!!

I had a great experience checking in and getting my items moved to storage. Thanks!

From reservation to move in everything ran smoothly

From start to finish the transaction was smooth. Staff was friendly and helpful; unit was clean and facility is well maintained.

Clean and easy access to units, very helpful and professional staff. Would recommend to friends.

Great place and very clean! Office staff was super nice and provided all the information needed for the storage rental. I highly recommend buying locks there. Layout nicely designed for easy access to your unit.

Very pleased with appearance, location and security. Staff very helpful and pleasant.

Great service and very clean The pricing and location more than met our expectations

Very cordial staff. Facility well maintained and VERY clean!

Outstanding service! Very well organized business. Superior in every aspect. I highly recommend this company. They set the standard.

We are building a house in Sunset Landing right next door and needed a climate control storage facility. Lori and Bob helped us over the phone and in person to pick the right size unit and were so helpful and easy to deal with. You could eat off the floor in our unit, the whole facility as far as that goes. 1st time ever using a storage facility and have NO PROBLEM recommending Pinnacle at all. You won't be disappointed.

Super clean, private gate and controlled environment. Had to wait untill my house was finished and they came in clutch. Good promotions for the unit again. They are the top of my list if I ever need them again.

I think this is one of the cleanest and most well kept storage units

Thanks for the security. I can rest alot easier now

Made everything seamless. We were very stressed about our move, eased our minds.

I would most recommend this storage place. People are nice and place is very clean. If you have a problem just let them know. Thank you!

Love the service at this facility. I can relax and know that my belongings are safe.

I was treated very well from the moment I walk through the front doors. The process of signing up for a storage locker was made real easy. Showed me around, she let me choose my own storage. I took closest to the exterior door. Pinnacle storage comes in highly recommend it. Thanks Pinnacle

Supper nice people..very kind and helpful..

Professional, knowledgeable, friendly staff and very clean facility!

Very clean & easy to access storage facility. Arrived with a 26’ truck full of moving storage & the gate, parking & unloading logistics were well beyond my expectations. Also, very friendly staff!

The man working there was very nice. He was helpful. I would recommend the facility to others The property is clean and well maintained.

Very accommodating, patient, friendly. Presented lots of options. Facility is clean. Great experience.

The storage unit is immaculate and the staff is professional and compassionate. They worked me me as I made changes to my needs and made sure I was getting the best rate. I highly recommend them.

All I can say is that from the time I walked in until the time I left, I was very pleased with the way everything was done and the place it's self is very clean. I am glad I chose Pinnacle Storage.

They wanted to sell our condo where we were renting so we had to find a storage unit to rent...I searched online and called several...pinnacle was within our area and our budget so we went in to take care of everything...Mal was there and he made it so much fun....who would think you would say that about renting a unit?...the unit we got was just the right size...the entire area was so neat and clean...even their bathrooms were clean...while we were moving our stuff in someone was even there mopping throughout the building...in our years we've rented several units but I will have to say that so far this has been the best experience and the cleanest one...thank you Mal for taking the stress out of storage and for being such a great and fun guy...I give you a hundred out of ten!!!!!! We will definitely recommend you to others.

Friendly staff, clean facility.

Very clean, safe and secure. Climate controlled units are cool, well lit and spotless. Friendly and welcoming staff. Highly recommend

Super nice and clean.

My experience was great because of Betty. She was pleasant, knowledgeable and a ray of sunshine on a rainy day. I would definitely recommend dealing with her. The place is really clean ... I recommend it.

Mal Was helpful, cheerful and warm. Pinnacle storage it’s so clean you could eat dinner off the floor. I did my homework for location and price and I highly recommend this location, which is very convenient to the North Myrtle Beach area and very affordable, especially if you will be long-term. I got pinnacle a new customer before I even rented my own unit. There is no better advertisement for a business than word-of-mouth.

Y9

Nice facility. Reasonably priced units. Employees were super nice.

Betty was awesome!! Such a pleasure to work with! Thank you!

Rented a storage unit. The manager, John was professional and friendly. He provided me several options and informed me of the different move-in specials. The unit and facility appeared immaculate.

Betty was a pleasure to deal with. She was very helpful and knowledgeable. Very friendly and welcomed me to my new home state. I highly recommend them.

Betty and John were very helpful. They were knowledgeable as well as personable. Explained my options for “specials” they were offering. This is one of the best experiences that I have ever had when dealing with a storage facility. I would highly recommend them to anyone needed storage in the Hwy 57/Hwy 9 area.

At the last minute for stopping by with my 6 by 12 trailer they instantly gave me a spot where I would like to have it

Great staff!! So helpful and I’ll definitely recommend them to friends and family !! FIVE STARS!!!

This place is awesome. Customer service is great.

Excellent experience with Betty and John! Friendly and professional. Very clean facilities!

I have the pleasure of doing business with Mr. Lenkey and his staff. They went above and beyond to assist me with my moving needs. It would highly recommend that you stop by and check them out.

I have been completely satisfied with Pennical the staff is just great John was more than helpful and so kind great guy. I couldn’t be more happy with the clean unit and the location. Thanks to everyone there.

My experience with this Uhaul location was excellent and the help I received from both Betty Polite and her associate John was outstanding. They explained all the options available to me and also found the best deal available. I highly recommend them because of their professionalism and courtesy.

Exceptionally clean. The managers are very helpful and very pleasant. The rates appear to be high when looking on the internet but with promotions and discounts it was actually the best deal.

Very clean units, halls, and exterior. The staff is incredibly friendly and accommodating. The price is worth it. Thanks John

Great experience, courtious, professional staff. Spotless unit.W recommend this facility.

Great customer service, clean facility, easy to work with. Betty was a pleasure to work with and made us feel at home! Highly recommend this location for your storage needs.

I Looked around the little river area for a boat storage facility, most were not very secure looking nor had auto access. I stopped a Pinnacle storage in little river and this looked very good. The manager and sale folks were great. They gave me a good spot for my boat trailer. Very reasonable rate. I'm very satisfied. Recommend them. Regards, John Scaturro

Very clean, affordable and the staff is helpful.

The Staff at this location are very friendly and extremly helpful. I feel secure with the items being stored in this facility. This property is conveniently located and the property is kept immaculate.

Very friendly and helpful people. Nice modern storage facility

I'm selling my home and wanted to store stuff I don't use. This facility is ideally close by and priced better then others in the area. I don't like the design of the "one way" in and out of the facility but not a big deal. It's a 5 star facility for me.

The staff at Little River is excellent. Very friendly and accommodating. The facility is brand new. It's very clean, well lit and I feel my belongings are very secure here.

It was a good experience everybody was helpful all the common areas in units are very clean

Very clean facility and management was great. Reserving online was a great option.

The facility was extremely clean and the representatives were very knowledgeable and friendly. Great experience!!

Very professional and helpful service.

John and Betty are great. Units are clean. Great storage place

Met all of my expectations, great customer service. Was treated with respect and always answered all of my questions.

Was very pleasant to work with.

Thank you to the staff at Pinnacle Storage in Longs. After storing our RV in their covered facility, we recently moved to the new indoor facility in Little River. However, our I still highly recommend the Longs facility for top shelf service and security. Thank you all again.

Mal made the process easy and it was a pleasure doing business with your company.

We continue to be impressed with the service we receive and the Overall cleanliness of the facility I’m glad we found Pinnacle

Extremely happy with Robert and Charles and their help in holding a unit for me due to delay in house closing! They were extremely personable and very helpful! Would highly recommend this storage company!

This place is very convenient, right on Rt 9 in Longs. It is VERY clean and they make it easy to use being able to drive right in front of the door, and with a strap to hold the door open , and a hand cart available to lug your stuff. Temperature control is the way to go around here.

They were very accommodating and had a wonderful personality. I didn’t make it on the day I was supposed to move in and by the time I realized it and called they were closed. I called the next morning and they worked with me. When I arrived the guy realized the unit I had wasn’t going to work because the door was narrow. He got on it and found a unit that someone moved out of that morning. He called them to make sure they were finished with the unit and solved my problem.

Friendly, helpful staff. Registration only took a couple minutes & the storage units are CLEAN & Secure.

Charles at Pinnacle Storage is a class act! Best customer service ever! Charles, come see us in Belize your stay is on me!!!

Pinnacle Storage in Longs SC is the cleanest most secure storage facility we have ever used! I highly recommend it