Reviews

The staff are friendly and helpful. They were so accommodating and makes sure that your needs are met. The storage units are clean and spacious and easy access. Mostly, it is so secured!!thank you!!

Very friendly office personnel. Silva is so helpful

They offer a clean facility and reasonable rates.

Needed help getting a U-Haul because they're corporate website moved my reservation an hour away, Sylvia helped me get what I needed and went the extra mile to help me. She truly was a godsend!

Good service

Prices are very good. They have environment controlled spaces, a variety of sizes to choose from and the staff is very friendly and helpful.

We rented a storage unit for our company. We used online registration. The office ladies made our contracts and process quick and easy. Very nice ladies. Unit was large and was able to fit everything we needed

I called the store a trailer, they offered a paved or stone lot. The space was easy to maneuver in and out of. The staff was knowledgeable and had great personalities, Which made the transaction smooth comfortable and I felt my belongings would be safe. I referred a friend and received my one month free immediately and so did my friend. Great place to do business

Sylvia helped me with car storage and she made everything a simple process! Definitely recommend using this storage facility.

Very nice office! The lady was very helpful when reviewing the reservation I had made online. She caught that I had made a one-way reservation but an in-town would save me money on the move! The truck was easy to drive and was in good condition. I would definitely rent a truck from them again!

Friendly efficient Uhaul rental check-in, even on a Sunday.

The place was clean and comfortable. The lady who helped me was amazing and I left happy and satisfied. Highly recommend this place

I had at first checked out a different storage company, had an awful experience so I checked out Pinnacle. The ladies there were extremely pleasant and knowledgeable. The facility is super clean, the paperwork is simple and fast. If you are Active duty Pinnacle is one of the only places in town that do not require you to waive your SCRA rights. Straight forward with their pricing, no hidden fees and no rent increases every 3 months like some of the other companies. They have packing materials and locks at low prices, they also have insurance at affordable prices.

Great customer service! They were super helpful making sure we got the right equipment. They helped fix a problem I'd had with the online reservation, and they even got me a big discount I hadn't anticipated. Definitely a great company to use!!!

Stacy was amazing! Easy to deal with and answered all our questions!

Great customer service! Friendly and responsive staff will definitely use again in the future.

Excellent customer service from all employees. Good units and rentals. Thank you Mrs. Sylvia and her co-workers.

I have been doing business with Pinnacle Storage's Air Station location for several months now. As far as the units go, I've had nothing to complain about. The premises are kept very clean, clear, and functional. Above all else, the staff is fantastic. Richard and Sylvia go above and beyond to provide assistance. I have to access my storage unit fairly regularly for work. Their friendly presence at the front desk makes the whole experience a lot more joyous.

I highly recommend air station storage. The facilities are very clean and well keep. The staff had amazing customer service. Very easy to make payments. Overall my experience was great.

Richard was a great help and had Excellent customer service .

Rented a uhaul from here. Very fast, easy, and friendly experience.

They are knowledgeable and kind. They took care of our needs!

Verycheap

Very clean and well kept

Beautiful storage facility

Amazing Staff and very friendly! I recommend this place.

This is an absolutely awesome storage place. The staff are amazing, they are very proffessional, polite, positive, and helpful people. They have great work ethic, I mean have you seen the office?? They definitely go above and beyond to make sure the entire establishment inside and out are in tip top shape. They make sure the units are well kept up and ensure your items are well taken care of. If you need any supplies they are always well stocked. I mean I have never seen such great staff and well taken care of environment as this one. They are not cheap, but you definitely get what you pay for. I highly recommend air station storage!

Store your nuggets here

Great

This is the best storage, clean and friendly staff. I would recommend this to everyone. Renne she's very nice sweet lady and she will take care of you farely.

Quick, easy service, accessible and friendly service. The employee was very helpful and friendly his name was Richard Stratton.

I came in thinking i was going to pay a bunch of money to keep my things in storage and Richard was amazing and got me paying nearly nothing for my first month! Super happy!!!! Thanks Richard :) Great customer service :)

Clean, safe and well maintained with great customer service! Thank you, Richard Stratton !!!

Richard was very nice and professional. Excellent customer service!

Richard Stratton was very professional and business like , I had no problems with the way I was treated during the time I used the storage facility, a very knowledgeable guy .

Richard did an awesome job

Richard was very helpful they keep a professional and clean environment for all there clients highly recommend

Excellent service at a fair price. Special recognition to Asst. Mgr, Richard Stratton, who assisted me with my storage unit. On one occasion when I was loading furniture in my vehicle, he let me borrow a dolly which greatly helped me. I'm referring folks to Air Station Storage!

I had the pleasure of working with Richard this morning when picking up a Uhaul Trailer. Richard was extremely professional and displayed magnificent custom service. He was the only one working this morning and managed to multitask to ensure all his customers needs were being met. Great experience and great service Richard!

Richard stratton gave me and my father excellent service.

Air Station Storage is a nice place. Richard Stratton was on point! He helped out a lot. I reccomend this place for your storage or rental needs. Ask for Richard!

Richard Stratton is an outstanding American who really puts customer service first. I was in and out within 5 minutes at pickup and when I dropped off the vehicle after hours I locked my phone in the truck after I put the keys in the drop box and Richard came out from home to get the keys out so I could retrieve my phone. 10/10 would do business with then again.

Richard is VERY helpful & professional!! He made getting a unit on short notice painless!! Thank you, Richard!

We’ve gotten two units here and worked with Richard Stratton both times. He is an absolute delight to work with and super helpful! Highly recommend.

Outstanding service, place is very neat and organized. Very professional and friendly staff.

Richard at Air Station Storage in Jacksonville, NC was so helpful when helping me get a storage unit! He made the whole process so easy! If I could I’d give him more than 5 stars! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Clean place with good location. The assistant manager, richard, was very nice.

Management was exceptional! Storage spaces very clean. Overall great experience.

Customer service is great. Mrs. Rennae is friendly informative and always seems to be smiling and in a good mood.

Best service and well maintained place. I had a situation when I had accidentally locked myself out my climate control unit, after they were closed and I had to call the police department for help they contacted the manager and he came to open the door for and even helped us out with our bedding we were storing in our unit. By far the best service I have received and he was super friendly. Totally recommend this to anyone!!

Best place to go when you're moving in or out of Jacksonville. The ladies that helped my husband and I made our move less painful and were very knowledgeable about how to get things done for a military move! If you're military, I would especially go here, because they have your back. I wish every place was this helpful.

Great service, hours & flexibility!

Jane and Lindsay are consummate professionals! Great to work with and has the customers best interest at heart. Very clean facility and easily accessible. I would definitely recommend!

Damien Johnson you did not leave the place a year ago. The same furniture you put in the unit is still there. Please come and remove your lock and remove your furniture and you will no longer be billed. Please feel free to call us so we can work something out on getting your belongings removed. We work closely with several homeless and women's shelters. If you send us a certified letter we can have your belongings donated to someone in need.

I found that Nick was very helpful and courteous at all times . Very professional and always welling to assist me . Nick got off work at 4:00 and because I was running late he stayed until I arrived that s awesome customer service . Thanks Nick for a seamless experience

This is the best storage place in all of Jacksonville! Mrs. Jane and mrs . Lindsay are amazing and one of the worst times of my life they were so helpful into getting me where I needed to be it is a very clean  and secure place I would recommend everyone to do business with them. And the customer service skills on them ladies is amazing they make you feel so comfortable and so it peace and their prices are very very good! I am so grateful to have found this place

Clean and convenient facility to our house. What irritates me the most is that you can't call directly to the location (Leland). Sat on hold for almost 10 minutes only to have a "call center" tell me they couldn't update my CC on file and would have to have someone call me back.

Mike and Marshall were both great to work with. Very professional and accommodating. We’re excited to begin storing our travel trailer with Pinnacle!

Awesome service! Definitely recommend.

Marshall was great to work with and helped us find the right storage unit for our needs. Very professional!!!

Loved your nice clean space. Your space was just the right size. Great area also.

Clean, professional, helpful!!

Very friendly, honest, and prompt. Took the time to explain options thoroughly and succinctly. Provided many options for all services requested. Facilities are clean and well lit. Overall, very satisfied.

We needed storage for our move to the Leland area. Pinnacle storage was convienent, storage place was very clean and reasonably priced. Would definitely use them again and highly recommend.

Very helpful customer service awesome. Units are very clean.Awesome people.

Very professional, accommodating to our evolving needs, friendly, and helpful. Our unit looks brand new and very secure. The proximity to our home is one of many features we like about Pinnacle Storage. We highly recommend Pinnacle Storage for one’s storage requirements.

The gentleman that helped us with our storage needs was extremely nice and helpful. Highly recommend this company.

Always going beyond my expectations to accommodate my needs. Couldn't be happier to be a customer here.

Marshall was most helpful in getting us a storage unit and answering questions. Highly recommend Pinnacle Storage in Leland.

My husband and I just rented our third Storage unit at Pinnacle Storage of Leland. They have made our move so easy and Kathy the customer service representative was great, very friendly and she was there to help us every step of the way!! We also rented a UHaul there which also was very easy!! Excellent company with great service and very clean facilities!!

The Always Amazing , Friendly & Helpful Marshall will guide you through Storage Rental and meet your needs every time ! I plan to rent here for a while ! Thanks for being so Awesome ! They also Rent Uhauls ! Need to store some stuff ?! Call Pinnacle !

Very clean place and the people are very polite to you pretty expensive though

Very accommodating and helpful when picking out a unit. Always responsive to emails and questions. Kind and helpful customer service!

Kathy was very helpful and friendly!

Excellent Service. Always very friendly and helpful. Anytime I need to make a change or need help they are always helpful. Mr. Marshall is always friendly and willing to help any way possible. Always Clean! Highly Recommend!

Brian Swan, regional manager, was a true professional. Check-in was a breeze, and he showed me how to use the storage app to manage my account. The facilities are clean and I was also able to check in my U-haul rental truck.

They have been totally awesome. Very nice and helpful staff. Willing to work with you and your needs. I would definitely recommend them and use them again!!!!!

We store our camper here. The staff is awesome! The facility is extremely clean, as is my camper being in a fully enclosed unit. What a great idea for campers and boats! Previously, we had it in outside uncovered parking, with a cover, but the difference in my camper being enclosed is exceptional. It stays clean, no issues with mold inside or even that smell of being "closed up." I can't say enough good things about this unit and this facility. 5++++ stars!

Very nice facility. Great employees!! Very convenient for Leland!!!! Congratulations on your long awaited ribbon cutting ceremony today!!!!

Customer service here is awesome! Theresa was very professional and helpful! Her customer service is what sealed the deal with my decision to go with Pinnacle in Leland. I was torn between this company and another one and she took the extra step to return my call and honor a special request for my family and I! Thanks again!!!

Great place and very clean! Office staff was super nice and provided all the information needed for the storage rental. I highly recommend buying locks there. Layout nicely designed for easy access to your unit.

Very pleased with appearance, location and security. Staff very helpful and pleasant.

Great service and very clean The pricing and location more than met our expectations

GREAT staff! I felt welcome, taken care of, and immediately comfortable and at ease having my things housed here. Thank you

I would most recommend this storage place. People are nice and place is very clean. If you have a problem just let them know. Thank you!

Love the service at this facility. I can relax and know that my belongings are safe.

I was treated very well from the moment I walk through the front doors. The process of signing up for a storage locker was made real easy. Showed me around, she let me choose my own storage. I took closest to the exterior door. Pinnacle storage comes in highly recommend it. Thanks Pinnacle

Supper nice people..very kind and helpful..

Professional, knowledgeable, friendly staff and very clean facility!

Very clean & easy to access storage facility. Arrived with a 26’ truck full of moving storage & the gate, parking & unloading logistics were well beyond my expectations. Also, very friendly staff!

The man working there was very nice. He was helpful. I would recommend the facility to others The property is clean and well maintained.

Very accommodating, patient, friendly. Presented lots of options. Facility is clean. Great experience.

The storage unit is immaculate and the staff is professional and compassionate. They worked me me as I made changes to my needs and made sure I was getting the best rate. I highly recommend them.

All I can say is that from the time I walked in until the time I left, I was very pleased with the way everything was done and the place it's self is very clean. I am glad I chose Pinnacle Storage.

They wanted to sell our condo where we were renting so we had to find a storage unit to rent...I searched online and called several...pinnacle was within our area and our budget so we went in to take care of everything...Mal was there and he made it so much fun....who would think you would say that about renting a unit?...the unit we got was just the right size...the entire area was so neat and clean...even their bathrooms were clean...while we were moving our stuff in someone was even there mopping throughout the building...in our years we've rented several units but I will have to say that so far this has been the best experience and the cleanest one...thank you Mal for taking the stress out of storage and for being such a great and fun guy...I give you a hundred out of ten!!!!!! We will definitely recommend you to others.

Friendly staff, clean facility.

Very clean, safe and secure. Climate controlled units are cool, well lit and spotless. Friendly and welcoming staff. Highly recommend

Super nice and clean.

My experience was great because of Betty. She was pleasant, knowledgeable and a ray of sunshine on a rainy day. I would definitely recommend dealing with her. The place is really clean ... I recommend it.

Mal Was helpful, cheerful and warm. Pinnacle storage it’s so clean you could eat dinner off the floor. I did my homework for location and price and I highly recommend this location, which is very convenient to the North Myrtle Beach area and very affordable, especially if you will be long-term. I got pinnacle a new customer before I even rented my own unit. There is no better advertisement for a business than word-of-mouth.

(Translated by Google) Y9 (Original) Y9

Nice facility. Reasonably priced units. Employees were super nice.

Betty was awesome!! Such a pleasure to work with! Thank you!

Rented a storage unit. The manager, John was professional and friendly. He provided me several options and informed me of the different move-in specials. The unit and facility appeared immaculate.

Betty was a pleasure to deal with. She was very helpful and knowledgeable. Very friendly and welcomed me to my new home state. I highly recommend them.

Betty and John were very helpful. They were knowledgeable as well as personable. Explained my options for “specials” they were offering. This is one of the best experiences that I have ever had when dealing with a storage facility. I would highly recommend them to anyone needed storage in the Hwy 57/Hwy 9 area.

At the last minute for stopping by with my 6 by 12 trailer they instantly gave me a spot where I would like to have it

Great staff!! So helpful and I’ll definitely recommend them to friends and family !! FIVE STARS!!!

This place is awesome. Customer service is great.

Excellent experience with Betty and John! Friendly and professional. Very clean facilities!

I have the pleasure of doing business with Mr. Lenkey and his staff. They went above and beyond to assist me with my moving needs. It would highly recommend that you stop by and check them out.

I have been completely satisfied with Pennical the staff is just great John was more than helpful and so kind great guy. I couldn’t be more happy with the clean unit and the location. Thanks to everyone there.

My experience with this Uhaul location was excellent and the help I received from both Betty Polite and her associate John was outstanding. They explained all the options available to me and also found the best deal available. I highly recommend them because of their professionalism and courtesy.

Exceptionally clean. The managers are very helpful and very pleasant. The rates appear to be high when looking on the internet but with promotions and discounts it was actually the best deal.

Very clean units, halls, and exterior. The staff is incredibly friendly and accommodating. The price is worth it. Thanks John

Great experience, courtious, professional staff. Spotless unit.W recommend this facility.

Great customer service, clean facility, easy to work with. Betty was a pleasure to work with and made us feel at home! Highly recommend this location for your storage needs.

I Looked around the little river area for a boat storage facility, most were not very secure looking nor had auto access. I stopped a Pinnacle storage in little river and this looked very good. The manager and sale folks were great. They gave me a good spot for my boat trailer. Very reasonable rate. I'm very satisfied. Recommend them. Regards, John Scaturro

Very clean, affordable and the staff is helpful.

The Staff at this location are very friendly and extremly helpful. I feel secure with the items being stored in this facility. This property is conveniently located and the property is kept immaculate.

Very friendly and helpful people. Nice modern storage facility

I'm selling my home and wanted to store stuff I don't use. This facility is ideally close by and priced better then others in the area. I don't like the design of the "one way" in and out of the facility but not a big deal. It's a 5 star facility for me.

The staff at Little River is excellent. Very friendly and accommodating. The facility is brand new. It's very clean, well lit and I feel my belongings are very secure here.

The facility was extremely clean and the representatives were very knowledgeable and friendly. Great experience!!

Very professional and helpful service.

John and Betty are great. Units are clean. Great storage place

This storage facility is the best!  We had originally booked another facility, but when our moving plans delayed our schedule, we needed a facility that was open on Sunday. Pinnacle Storage to the rescue! I’m so glad we found this place-- they were so incredibly helpful and nice!  Jodie, the manager on duty, was so friendly and helpful, offering us water, frisbees for my kids to play with while we filled out the paperwork, and a friendly welcome to Wilmington. He even helped us manage a dispute with U-haul with a truck we’d rented.The facility is very clean, well organized and safe (gates & locks with access codes for entry in multiple places.)  They offer climate controlled storage, which was important to us.  Their rates are very competitive if not cheaper, and the hours of access are better than most in the area. If you need after-hours access, that’s also available with a quick phone call to schedule it.  I highly recommend Pinnacle Storage.

Mal made the process easy and it was a pleasure doing business with your company.

We continue to be impressed with the service we receive and the Overall cleanliness of the facility I’m glad we found Pinnacle

Rented a unit over the weekend - so impressed with how clean and nice the facility is and the AC was keeping it very cool (so no worries about damage from heat). No smoke smell and the hallways were literally spotless! The staff are very friendly and helpful and we definitely made a great choice in where to store items while our new home is being finished.

Extremely happy with Robert and Charles and their help in holding a unit for me due to delay in house closing! They were extremely personable and very helpful! Would highly recommend this storage company!

This place is very convenient, right on Rt 9 in Longs. It is VERY clean and they make it easy to use being able to drive right in front of the door, and with a strap to hold the door open , and a hand cart available to lug your stuff. Temperature control is the way to go around here.

They were very accommodating and had a wonderful personality. I didn’t make it on the day I was supposed to move in and by the time I realized it and called they were closed. I called the next morning and they worked with me. When I arrived the guy realized the unit I had wasn’t going to work because the door was narrow. He got on it and found a unit that someone moved out of that morning. He called them to make sure they were finished with the unit and solved my problem.

Friendly, helpful staff. Registration only took a couple minutes & the storage units are CLEAN & Secure.

Charles at Pinnacle Storage is a class act! Best customer service ever! Charles, come see us in Belize your stay is on me!!!

Pinnacle Storage in Longs SC is the cleanest most secure storage facility we have ever used! I highly recommend it

Pinnacle Storage has provided me excellent service both in truck rentals and storage rentals. They are truly a five star service organization. Marvin Huber Longs, SC

The customer service here is awesome ,I would highly recommend this place to anyone , very nice

They are extremely good with their costumers very nice and helpful They are a great place to keep your stuff

Pinnacle storage did a great job in storing our items. The manager was great and he did a great job in hooking us up. We got just the right unit that we needed and everything worked out smoothly. I do recommend Pinnacle storage as I have used them before the name change as well. Thanks so much!

Robert was very helpful, gave great input and picked out a unit that was very accessible to the Poda driver.k

Charles helped me get a spot for my 40 ft RV. Very helpful and a real gentleman! Im very happy I found Pentacle in Longs!

Very nice and informative staff. We were given a tour and many recommendations. I highly suggest others using this facility.

Fast friendly service

Great place. I have stored my boat trailers and boats here for years. Clean. Very helpful personnel. I moved here after being disappointed in other storage locations in the Little River, SC area.

Great team, friendly and always helpful.

I've been a customer for seven years, Charles has been there the whole time, and both he and Robert are always ready to help with any issue that may come up. They keep the place spotless and in good repair, and keep and eye on your property.

They were willing to work with me. They are very nice. Thank you for everything.😄😺👍

Excellent storage facility....staff, Charles and Robert are very helpful. Excellent with respect to safety. Locked, gated, cameras etc. Excellent pricing. Work with customers......Highly recommend this facility.

Pinnacle Storage in Longs, SC on Highway 9 is awesome. Their people are helpful in ensuring you get what you need the first time. And they offer excellent customer service. The facility is clean and units are clean and in great condition. Mr. Charles was the first person I talked with and he was outstanding and walked me through each step. What was great was every time I worked with the team members, they were all customer focused. I felt safe going to the facility and our things stayed safe and in good condition month over month. I would definitely recommend this team for all your storage needs. Great experience.

Great customer service Robert and Charles are knowledgeable friendly and a pleasure to deal with! Always return calls and are always willing to help with all your storage needs.

I have been using Pinnacle Storage for years and have always been treated like a valued customer. Robert and Charles always go the extra mile to make sure all your storage needs are taken care off. The security is great cameras everywhere. Safe friendly storage at reasonable prices!

Very clean, bug free units, very secure, good prices. Very friendly and accommodating staff.

Best just great people nice m clean facility

Quick... Convenient...Outstanding Customer service

Charles is exceptional customer service. Facility is very clean, and very easy to find a way around.

Great facility! Everything is always clean & orderly. I love that all the units are climate controlled. Charles is always great to talk to & very knowledgeable. He always has an answer to my question or will call back with an answer. He’s VERY helpful & a pleasure to deal with, great customer service!

Charles and Toren are outstanding in their custimer service. They are very efficient and always polite and friendly. Their office, units and lot are all meticulously clean and in perfect working order. I highly recommend using their storage facility. It is super handy if you are using a Uhaul truck because it is also a Uhaul facility and it is a mile from a gas station to fill your truck up.

Very impressive storage facility.

Super nice and welcoming

Very nice place..

Ty, the manager was very helpful to accommodate us. Will definitely use them again for our storage needs!!

Nice storage facility

From the cleanliness of the storage facilities to the friendliness of all the staff. Everything is secure and safe even through Hurricane FLorence to last years flood. The BEST storage facility!

Ty Moore is totally awesome at what he does, courteous God fearing man. I highly recommend Coastal mini storage longs sc for all your storage needs. Thanks Ty😀.

Just ended an 18 month rental at this location. Clean facility, reasonable hours, good security, easy access. Ty, the manager, was excellent! He really goes out of his way to ensure the customer has a great experience.

Ti the manager, is an awesome guy to work with! Him and his staff never let me down, and are always ready to help!

If your looking for a great place to pick up a U-Hual truck and traveling resources this is the place to go. It seems hidden away but when you get there, you are like I didn't know this was back here. We originally were not picking up our U-Hual rental there but we are very glad we did because the service was excellent. Ty Moore's customer service was impeccable and his genuine concern for our needs were irreplaceable. Thanks so much Ty :D.

Great security, nice people. Easy access to storage unit.

I was very impressed with this facility. It was clean and secure. The manager, Ty Moore, was very helpful and accommodating. I would highly recommend this storage facility to anyone.

EVERYTHING IS GREAT!! CHARLES IS THE BEST.

I reserved this storage unit online, site unseen, but was completely happy with it and the check in experience. Pleasant efficient staff member, Michael, checked me in and was very knowledgeable about the process. He explained everything and for renting six months, I was given two months free. Quite a nice surprise! Would highly recommend this storage facility.

Great place, very clean and easy to get

The gentleman who took care of us was awesome. Very friendly and helpful through entire process of renting a truck and storage unit. Could not have asked for a better experience. Thank you.

Nice clean space. Paying for climate controlled, but always feels warm. Long interior hallway to get to unit.

Professional…...….................................

Very happy with selection.of this facility, could not be happier the way I treated and welcomed.

Charles and Tai are awesome, friendly, helpful and courteous. Highly recommend this facility.

Great facility. Great service

Very happy with facility, ray and Charles couldn't hav been nicer, or helpful, would recommend to all.

Very pleased with check-in, Charles was extremely helpful and knowledgable, facility was clean and well maintained. Unit will suit our needs as we are displaced due to hurricane Matthew.

was a really nice place...the people were very helpful & friendly

Very impressed with the facility and Charles was great.0

I was very pleased with the condition of the facility. The on-site staff wss very friendly and helpful.

Was greeted & welcomed to the facility .. excellent customer service.

I highly recommend this storage the people working there are the best

The coastal storage in Longs S.C. is a very nice storage unit and its very clean. The employees there are very respectful and helpful. I recommend this storage place to anyone.. Thanks again fornyour help Mr.Fred

Very friendly man.. Very clean.. Very pleased

Wonderful, Fantastic, Courteous, Helpful. I highly recommend Costal Mini Storage Hwy 9 Loris SC

The customer service representative was very helpful and courteous. Very informative on the area.

have to get a third unti tomorrow! hope someone will be in the office!

I’m rating pinnacle storage in socastee a 5 star Jamal White was so very helpful he showed me a few size unit for it was my very first time ever renting a storage unit a very sweet guy and did a great job 😊

The staff is excellent! The process to rent a storage unit was thorough and efficient. The storage units are very clean and secure.

Conveniently located close to Hwy, super clean and secure are the best description to this location. Ms. Brenda and Jamal are super friendly and helpful. Highly recommended for your storage needs.

Jamal was very professional! He made the process extremely easy. I would definitely recommend this location.

Came here today to rent a U-Haul! Customer service was great out of this world. U-Haul sucks. I can't give this person more than a 5-star I wish I could because his customer service it says volumes this is how you supposed to treat someone who come to your store for help! We'll go back there if I need a new another U-Haul or if I need a storage place customer service

Clean, climate controlled, and management on site! That says it all because there is great peace of mind in knowing your things are secure and safe from damage! But let me take this opportunity to really emphasize how friendly the lady was in the office! It seems in recent years that courteous customer service is no longer a standard when working with the general public. This seems even more so since the pandemic struck. I hadn’t called ahead and haven’t had much experience with renting storage units. She welcomed me into the office and patiently answered my gazillion questions. She was beyond helpful and extremely personable! She made the process very efficient and easy! You just don’t find strangers that treat you that well anymore. I rented the storage because I am in the process of selling my home. With all that goes into that process as well as with approaching a relocation, ease of any part of this move is a true blessing! So thank you so very much for that! It means so much to me during this time in my life.

Great place to store things, very clean. Brenda is so helpful in every way and so pleasant to talk to! Would recommend to anyone. 5 stars!

These units are super clean. I would use them again.

Great, clean place to store your items. Brenda was great in getting me set up quickly with the needs I had coming in the door. I would recommend to anyone in the area looking for storage.

Brenda was the sweetest lady to work with. She was super friendly and really took her time to place us in the right unit. Facilities and grounds are super clean.

Great people, clean facility. Excellent choice on my part

The manager brenda wilson was great to work with. She is personable informative and there was good promotional rates very helpful Thankyou mike berkeley.

Brenda was very nice, very professional and got the perfect unit. Very clean and security is really good.

Brenda was very helpful and friendly! We had a great experience in getting our storage unit. The place is very clean and great pricing.

Brenda and Bob are absolutely wonderful! The location is perfect, the facility is spotless, and the prices are more than reasonable in comparison to other units.

It’s a wonderful experience! Very professional!! Would recommend to anyone!

Bob was very professional, helpful and informative. Thank you!!

The staff is friendly, location is convenient and the facility is nice.

very pleasant environment friendly staff the experience was great I would tell anyone when in the Myrtle Beach area use Pinnacle for your storage needs

Returned uhaul there! Great service by woman

The staff is incredibly friendly. The facility is immaculate and happens to be in an excellent location for me. I was very excited to find indoor RV storage that gives me peace of mind. The rates were fair once factoring in the specials for signing. I would highly recommend this location.

Bob, the facility manager is very knowledgeable and personable. He made the rental process a breeze. I would highly recommend!

Bob did an excellent job showing all the ins and outs for this storage space. He was polite, cordial and professional.

first time renting a storage unit and bob couldn't of been more helpful. i just needed some space to free up my house the online process was simple and it only took approx 10 mins to sign agreements. the storage place is very clean as well with having kids thats a plus to not worry when they have to come along. thanks again!!

Service (Brenda) was very friendly, helpful in picking the right size storage best suited for me. Informative on rules and regulations, pricing reasonable, property neat and clean. I felt confident my property will be secured while being stored at Pinnacle Storage.

Ms Brenda made the process super easy. She rented us exactly what we needed. Great service!

Very clean building and very friendly customer service! Thank you!

Miss Brenda is both helpful and spunky. She explained everything to me and worked with me to make sure I got the unit and payment plan that best fits me. Really enjoyed the process.

They are so helpful and safe place. Of course they deserve 5star :)

The staff here is great! I never had an issue getting to my unit, or getting help from the staff. The place was always clean and well maintained. I had a conditioned unit so my belongings were taken care of.

Brenda is amazing. Exceptional service, great value. Truly the pinnacle of storage solutions.

Great service, SUPER clean easily accessible units, AC..cool in summer heat, great security

Pinnacle staff is very helpful and friendly. Storage units are very clean and we'll lit. Would definitely recommend.

Great place to store our stuff. Inside storage. Well lit and climate controlled. Highly recommend Pinnacle Storage!!

Very professional helpful and very clean and secure.

Dan and Stacy were very polite and professional. If the need arises, I will use this company again.

The staff was super nice. They are very accommodating and willing to do what they can to help. The building is clean and very convenient to my home.

I have had the best experience with this storage facility! They are very helpful and friendly! I will recommend them to everyone I hear who needs storage or to rent a uhaul!

Excellent customer service. Listens to the customers and understands what it means to have your personal items stored away from your home!!! Very well maintained facilities!

Daniel was extremely knowledgeable and helpful. He helped me get the best deal on the right size storage space I needed. The place is clean and affordable. Pinnacle storage in Florence, SC is the only place I will ever use again!

The people that worked with me were super nice, very informative and went the extra mile. Thanks Dan 😊

Great people and super nice building ,very clean

The staff at Pinnacle Storage are so friendly and helpful. The space is very clean, with a beautifully decorated lobby. We rented a 10x15 climate controlled space and we love it! I highly recommend this storage center. Ask for Dan he is the best !!!

U-Haul pickup

A little pricey but your stuff will be safe and Shannon is a big help

Love the guys at this place. They are Super Sweet. They are my best place to have my things at.

Great crew. Very clean and secure facility.

Super clean and super organized. The people here are awesome and they are decently priced especially indoor climate controlled units. Highly recommend.

Awesome facility! Extremely helpful staff that do everything possible to work with you! Highly recommend!

Excellent. Shannon was very helpful.

Great manager . Very friendly and knowledgeable.

Courteous and efficient. Clean storage unit with easy access.

John was extremely helpful. Facility is well maintained. Whole process was seamless.

Fantastic service. The gentlemen I dealt with at the front was extremely amiable and friendly.

Great space at a great price!! Very friendly and helpful.

Pinnacle Storage is the place to be. The guys, John and Shannon, are so friendly and easy to work with. They kept a unit open without charge for over a month, until our cross-country van arrived. The units are clean and well maintained.

We've had great service for more than a year while storing our extra stuff in one of their climate controlled units.

I would recommend Pinnaacle storage & U Haul to any one anytime . Friendly, helpful very, enjoyed meeting & talking with employee.. Would highly recommend. Thank you for being there & providing your services..

Because they are clean, reasonable and secure. But the best part is Shannon and John. Who are both pretty amazing. I'm so thankful to them and the lengths they went to in order to help me. God bless you guys.

Very easy process. Great customer service. Recommended.

Gosh, I think we have been using this storage facility for like 5 years if not more. Correct me if I am wrong. I love the Staff there. They are helpful, friendly and as professional as one can be. They keep the facility very clean and well kept. Lastly, there is ample room for turning/moving about. I highly suggest Pinnacle for your storage needs and for moving they have U-Hauls to assist you with that.

Incredible service! Shannon helped us move some things (big things!) out of our unit in 100 degree weather. And then offered us water. How kind is that??!! So great to have great customer service. Choose Pinnacle!

Shannon is amazing! He was so helpful and accommodating! The facility is very clean. Easy to access. We are thrilled to store our things here and will refer everyone! You will not be disappointed!!

Clean facility. Well maintained.

Nice storage facilities with easy rental u-hauls. Shannon and John went out of their way to make the process painless and gave off-hours help when they didn't have to. Good people and highly recommend giving them your business.

Very well managed and clean. Friendly staff and lots of outside storage space for boats, RVs and trailers.

Last minute UHaul pick site and they had exactly what I needed. There wasnt a run around and their selections from even driving looked like they were fully loaded with options. Interior of the office was pristine, great looking environment. Customer service was top notch.

The best place you can go if you can get one. Awesome they are. Also very clean excellent staff

Great place for storage

AWESOME Staff!!!

Amazing service!! Richard had amazing customer service! He explained the offers that they had and made sure I got everything I needed!

everyone was very helpful and concerned with my use of the storage facility. They swept a little dust and then insect protection spraded the unit before i was able to use it. Very impressive and helpful. I have never been treated so kindly and concerned at any other storage facilities i have used in the past

Super easy and fast check in. We had to make some changes to upgrade storage unit size and it was handled with no problems. They also allowed me to return the U-Haul there when it was down to go to another business in town which was extra convenient. Very friendly staff and the facility is immaculate.

The storage manager there made the whole experience as easy as it could have ever been. I would definitely you this company again

I was looking for a long term rental of 2 10x30 units - military orders are taking me overseas for 2 years. Michelle, the manager has been a godsend in making this stressful time so much easier! Her previous military moves gave her the know how for things most people don't even think of! The units are very clean along with the entire property. Walking into the office, I immediately felt like family. Michelle showed me all over the property and explained the security measures taken (locked gates, 24 hour HiDef cameras all over the place) she even went as far as explaining the maintenance schedule! very very thorough - it's no wonder why I saw facility of the year awards. Got a great rate along with the peace of mind that my "home" is being taken care of while I am gone. Michelle let me use their 16ft truck for peanuts and even volunteered to help unload. Coastal Carolina is hands down the best in the area.

Over all it was very good

only have one issue and that is the one that was rented was occupied but was given a larger unit for the same price as the smaller one but have to give up the larger one in Dec for the smaller one, since it was an error on the facilities part, i think we should be able to keep the larger one at the smaller price, since now we will have to move everything to the smaller unit come Dec. Other than that im satisfied with the facility and location.. and i would still recommend this place to anyone.

We returned our Uhaul here and Amelia was super helpful and friendly!

Most courteous customer service. (Calabash)

Nice unit. Easy access. Professional and courteous people. Should be a pleasure to store there.

James was very pleasant and helpful in getting us settled into a storage unit. After finding a storage unit at another storage center was way too small, James was able to get us into a large unit that fit our furniture. As we were unloading, James checked on us and brought us water as it was extremely hot. James is one of those people that not only does his job, but he also goes that extra mile for his customers. Thank you James!

This place is wonderful! And Amelia is amazing!

Excellent professional and courteous From the reservation phone call to turning in our truck!! Highly recommend

James is a fantastic help and a great guy got us exactly what we were looking for 👍😊

My husband and I decided to sell our Upstate NY home recently. Within 3 weeks from our decision, we were completely done with the process. We chose Pinnacle Storage and were so delighted we did. The staff is very professional, friendly and a pleasure to work with. The facility is super clean and climate controlled. From my first call, Chip was very helpful and understood exactly what I was looking for. I spoke with numerous people and this felt "perfect ". My dealings with Amelia made me feel even more comfortable with my decision. She was a great help. Finally, Theren was very helpful at saving us $$ and was a delight to connect with. If you need storage or to rent a U Haul, we recommend Pinnacle Storage Calabash! Sincerely, Linda and Don Baker Sunset Beach, NC

This place is great, it is clean, well lit, and nice people in the office. The billing was simple and straight forward and I am able to come and go as I please. The entrance is a little bit of a tight turn so be careful with bigger vehicles and towing anything. But I think it is a great storage place, and I have had experiance with plenty that weren't.

Chip was amazing. I rented a storage unit and met a really good person. Super friendly. I will recommend to everyone.

Super Service!

Amelia was absolutely amazing! Very happy with our choice here!

Easy check in, was taken to my prospective storage site to evaluate appropriateness. Very professional and courteous staff.

Excellent service!

Clean storage facility

Very clean and easy access. Great storage units!

Amanda was awesome, getting me into the extra large locker I needed in record time. It’s nice when a plan can come together like Amanda made possible. Thanks!

Friendly and accommodating. Let me know about the specials they had and saved me over 200.00!

Terrific facility. Great staff. Quality units

Very clean facility and friendly staff. Rates are very reasonable. You will like them!

They were extremely helpful and had the supplies I needed...clean and efficiently managed

Awesome service from Amelia. Gave me several options for storage and once decided, signed me up in only a few minutes. Great experience!

Chip was really easy to talk with ,n very helpful

Clean, affordable storage with choice of air/ heated spaces for a small amount more than outer storages.

Great customer service.

Chip does a good job at PS. We were able to work out a long term deal for our RV storage spot.

Great customer service. Very helpful.

Very friendly staff, very clean facilities, and good pricing. All around a great experience! Highly recommend!

I store my boat there and the prices are great! Everybody is helpful, friendly and courteous. They let me know after the hurricane that my boat was ok and I didn't have to go inspect it. Toren has been very helpful and has gone above and beyond what is required to make sure my boat is safe and secure. Thank you all at Pinnacle Calabash for your service.

Have been looking for a garage for my motorhome. Found brand new at Pinnacle Storage. A little tight to get into but I will get better. Very clean and really nice people to work with. Would recommend Pinnacle.

Management (Toren) at this location was great! I came in with an extreme need for immediate storage of property from my home which had been sold. A storm was brewing and my packers were on the way with a U Haul trailer. (I had gone on Google looking for a storage facility that was near the location of our future home. Pinnacle Storage fit the bill.) Toren was very understanding of my situation. He promptly put together a deal which was appropriate and showed me a new unit which would meet my long term need. The price was agreeable including a deal for multiple month usage. The packers pulled in, I entered the access code and they unloaded the contents of the trailer in record time while the thunder roared overhead. I cannot be more pleased with the service that I obtained. Thanks Toren Rob Martin

If you need storage or a U-haul rental this is the place. Clean and very well kept. The customer service is off the charts. Chip was great in assisting us with both. We are seniors moving ourselves and he kept an eye on us in hot July sun. He offered water and checked on as we unloaded. Glad we chose Pinnacle Storage in Calabash, NC.

Toren and Chip were great. I felt very comfortable storing my boat at this facility. They both were friendly, helpful, and prompt. Easy access location with cameras and reasonably priced.

Very friendly staff. Always kept clean and secure. I've used them personally and for business for several years. You won't find a better spot around, that's for sure!

Friendly staff here, secure building, and feel safe having personal items stored here at this location. 5 Stars from me...

Great customer service! Very helpful staff, clean units would highly recommend.

Good people friendly and helpful.

Very nice friendly people. I feel my RV is safely stored behind fencing and security cameras everywhere.

Great overall experience. Billy is wonderful.

Cheryl was very friendly and we were so happy to find storage facility open on a Sunday.

Great place, clean, nice personable folks...

Great staff! Very helpful and friendly. Betty was awesome, one of the friendliest people I’ve met in the customer service industry. Storage units were clean and secure. Can’t recommend them enough for any storage needs.

Prices are good, location is good, but Ms. Polite at the front desk really makes the business. I rented additional units just because of her customer service.

Only used the u-haul portion. The gentleman was very nice & prepared. Asked if I needed a "dolly", boxes, or anything else. He passed us through fast, but; not rushed.

These guys are amazing! The office people are super sweet and helpful. The grounds are extremely clean and well-kept. Very impressed for a storage facility!

The best staff ....especially Betty. Could not ask for better service.

They have good personality and good service ms very attended very good she have nais personality👍👍

Never seen a storage facility this well maintained. Super helpful staff.

Fred is great! Very nice facility, clean, Glad we found it !

Friendly service

Secure, clean, great people

I've had this storage unit for a year and a half. I finally moved all my belongings out today and its almost bitter sweet. It feels amazing to have my thing moved into my new house but I felt slightly sad leaving a place that treats you like family. They have been great and treat you so nicely. Even after moving to Myrtle Beach a year ago I kept my storage there instead of transferring to a closer place because of the people. Fred and Ty thank you for treating me like family!

James was awesome -- professional service showed us the unit and helpful with our needs

The facility is well maintained, and the staff is very helpful.

Clean. As described Good customer service Reasonable pricing.

The staff was very friendly and made me laugh and even let me bring in my little Frankie (dog) and when she showed me the unit I was relieved that it was so clean.

The staff was friendly and welcoming. I would definitely recommend this place.

Fred was very informative and hospitality was amazing! Pricing was the lowest in the area, unit was very, very clean and was sprayed for insects.

I recommend this company to everyone hands down best service on the coast! 100%

Great customer!! Would absolutely recommend this facility to anyone.

I will recommend this storage facility to anyone looking for space. It's clean and great area in NC.

This storage facility is superb! Easiest and best customer service ! Ty, assistant manager went way beyond helpful and kind when he waited for me to get there late to check in b/c of traffic! Price was right- all was explained, and ultimately, my storage unit was clean, easy access, and locked up safely!

Very pleasant manager. Easy to work with. Nice facility.

This place is great. Cheapest unit I could find anywhere around. The gentleman that helped me was extremely friendly. He had computer problems with printing out papers so instead of making me wait he showed us exactly where our unit was and opened it for us. After we were half way done putting things in he came back buy to get me to sign papers after they finally printed. He did everything he could to provide good customer service and go out of his way.

helpful, great price, clean, very satisfied

Tim was very helpful and patient. This is not my first storage rental, but it is my best. I postponed truck use for future need.

Heather was knowledgeable and helpful.

Awesome staff and beautiful location, very clean, and amazing storage!!! Number one in my books.

The gentleman that works here is awesome! Extremely polite and helpful. I appreciated/needed a kind person and a good laugh that day. I thank you

Heather was an awesome help! First experience getting a storage unit went as good as it gets!

Very nice people. Easy to work with. Excellent customer service!

Excellent staff, extremely clean facility, great location

Very helpful and quick service when I rented a u-haul trailer from here. Thanks!

Picked up damaged loveseat.

Always very helpful, friendly and professional. Units are very well kept up.

Heather at the front desk was very kind, helpful, and expedient! Much appreciated 🙏

Nice

Victor was great on helping me with what we needed to have for our household goods coming in just a few days. He explained what they had and what would be the best to handle our needs. Very happy!!!!

Just put our treasures into storage and couldn't be happier. The unit was super clean. Chris, the person who checked us in was wonderful and very helpful. I feel confident our stuff is safe.

Well run, immaculate, and staff is great.

Working with Carmen has been a JOY! From booking a truck to renting two units, she has been amazing. She is efficient and very familiar with all the products that Pinnicle offers. Thank you so much for a great experience!!!

Carmen is the best to work with. Easy to reserve. Units were clean, safe. Whole complex is easy to work with- our moving truck was huge, but no problems.

Great experience!

Very new, clean facility and the office staff (Carmen) was very helpful and friendly!

Very good service!! Victor and Carmen are awesome and should be given a raise!! Very happy with my service. Telling everyone I know !!

Excellent facility- Clean, safe and convenient. Superb Client Service- Always courteous and knowledgeable

very clean, staff friendly and helpful. highly recommend

Very helpful, great customer service!

Wonderful storage place with amazing customer service! They went above to help me and my movers get into the place and get everything settled. Thank you Carmen!

Carmelita was very knowledgeable and nice to work with!! Very clean facility!

all around great experience. professional staff, very organized process .highly recommend. DT

Super friendly staff! Thank you Casey and Victor for your help in addressing all my concerns/questions. Incredibly clean facility and great location. Highly recommended!

Pinnacle Storage is great! It’s new and clean. Victor and Carmen are super helpful and really nice. It’s easy to access your unit. I highly recommend them.

A friend of mine recommended Pinnacle Storage saying that it was brand new. When I called, Carmen answered the phone with knowledge of the different sized units also whether or not I needed climate controlled. I have never rented a storage unit before and she was cheerful and helpful and explained the entire process. Carmen is an asset to Pinnacle Storage because she is hard-working, professional and courteous

Great and friendly customer services! Helped a TON.

Everyone was helpful and made the experience easy.

Carmen at Pinnacle Storage has been outstanding since the first time I met her a couple of months ago. She was very attentive to all our needs and made the move to Pinehurst extremely easy for us. A big thanks to Carmen and everyone at Pinnacle Storage, you guys are the best, thank you!!!👍

Great facility and great service, highly recommend.

Pinnacle storage in West End, N.C. was the only storage facility in the area that had clean climate controlled affordable storage spaces. The manager Carmen was so helpful and made the rental process easy.

Thank God For this Storage Space it was convenient clean the Gentleman that waited on me was simply Amazing I Left my Thing's knowing with a knowing in my heart ❤ that it will be ok when I return.

Very helpful and friendly staff, with clean facilities.

Ms. Carman is outstanding. She made me feel comfortable from our first conversation. She is very competent and knows her job well! She also has a great personality! She can hustle! The unit is outstanding and the best I've seen. Especially, the new units. Thank you again!! 😁

Everyone has been very friendly and helpful. The units are clean and well kept. The entire process went smoothly and quickly.

I had a wonderful experience using this facility for a short term during a move. The staff was always extreamly helpful and accommodating with both the storage unit, and Uhaul reservations. The facility was always very clean and comfortably climate controlled inside. Would absolutely use place again if I am ever in need. Thank you.

Pinnacle Storage was very clean and organized. The people that work there are A++. Extremely helpful and very kind. I highly recommend using Pinnacle Storage.

Rented 2 Trucks from Pinnacle of West End recently, one for local and one for long distant move. The helpful knowledge and expertise share with us From Carmen and Victor was A-1 and spot-on. Carmen even stayed after closing to guide me through the hook-up and safty procedures. Pinnacle is lucky to have her on board. Would highly reccomend them to anyone. Thank you so much!! Steve G.

Friendly, fast service. Storage facility kept exceptionally clean!

Carmen and victor have been s godsend. This is my first time renting a storage unit and their professionalism and kindness is impeccable. True assets to the business! Victor even offered to let me borrow a cup of sugar if I needed it. And my girl Carmen could be my best friend! Thanks guys, you're the best!

I can’t say enough about how great this place is. I was in a bind when the U-Haul reservation I had made with another company fell through at the last minute. The great folks at Pinnacle got me in a truck in 10 minutes with exceptional pricing (they gave me such a great deal!) the owners were so kind, helpful, and understanding. Amazing customer service! Their office is super clean too. Highly recommend this business!

Always there to help you with any need you may have. Great prices, very clean place, very good security, amazing people!! amazing place!!! The owner is a really great guy! Always taking care of the customer. You do not see too many owners of big properties outside getting his hands dirty. This guy is always working hard. Always! I'm in there every day because I run a business out of my storage unit and I'm telling you this guy is great! Genuinely caring about his employees and customers. My wife already left a review, but I just had to share because the covid-19 stuff and everything that's going on today, it's nice to have someone who cares and makes a difference in your day. God bless you brother! ☝🏻🙏🏻😁

Facility is immaculate, well lit and easy to access. Staff is amazing... Kind of like checking in to a 5 * hotel for your stuff ;)

Pinnacle is the Best Storage Facility! I've had a unit here for quite some time now. Great storage facility! I like that it has AC (climate-controlled) & automatic doors for entrances. Always kept clean, friendly staff, plus they have an app to make your payments. Love it! Just love it! There's only 2 things I'd suggest changing, although still deserves all 5 stars b/c its the very best storage facility I know! I love Pinnacle just the way it is! But anyways, the 2 things I'd change is: • I wish the gates were accessible 24/7. Or at least remain open later than 11pm. Maybe til 12 or 1am. But we manage our schedule around it, so it's fine. • I wish there was more than 1 cart per entrance in case more than one person needs it. But it's not an issue for us b/c we rarely use the carts anymore. Although I suggested changes (not complaints), I assure you that I'm certainly happy with Pinnacle & my unit! I love it just the way it is! In Conclusion: Pinnacle is absolutely the best place to store your things! Plus knowing for a fact that your belongings are safe & in a controlled climate. A solid 5 stars!! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ UPDATE: --------------- Thank you so much for your response! This was actually Ben's wife, Taylor, that posted this review. I forgot it was still signed into his Google account, oops! 😗😃 I greatly appreciate that you personally responded & offered ways to help! (But I want to assure you that I definitely was Not complaining at all. I said it as if someone asked, "if there's a way to improve your experience with us, what would it be?") Now that you know about it, I shortened it down to a less-detailed version. But anyways, Thank you for what you said in response! There's not many business owners that would do that! Most either don't respond at all or they just say "Thank you for your input" & move on. But unlike most, you really care about making your customers happy! That's why Pinnacle is the best storage facility by far! 😁 20 stars from me!! ~ Taylor (Ben's wife)

Very great service! Carmen and Victor took extra time to assist us and made our experience with Pinnacle Storage excellent.