Reviews
Pinnacle Storage
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(351 Reviews) Hampstead
4.82 Rating - 45 Reviews
Kudos to Kassy at the 15th Street location! We chose a muggy, hot day to clean out our unit. Despite a number of mishaps (all our fault) Kassy remained patient and poised, checking on us with bottles of cold water and offers to make our "adventure" less stressful. Kassy made what could have been a terrible experience a pleasant one from start to finish. She deserves a raise!
We had major damage though the storm and needed to find a storage unit asap and with the help of Pinnacle Storage we found one. The lady there was most gracious and understanding. He name was Mrs. Vernell and oh so kind. Very nice facilities and would rent there again if need be. Very clean
Julie was awesome! Polite and professional. She was extremely helpful with my situation. Keep that girl around.
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Absolutely love these folks! Very accommodating, always smiling and ready to answer your questions. Great competitive prices. I will definitely rent from them again and will recommend them to my friends and family!! Great people!
Brian Bates
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Brian isn’t my name, my name is Gary but it’s a spoof email I use in order to avoid junk mail. I usually don’t leave reviews because I figure if a company advertises great things you should get great things when you pay for them. Clearly that’s not always the case, I know this. But when a company goes above and beyond what they advertise I feel the need to let people know it’s a stand up place if your looking for one. Pinnacle storage is a chain of storage units, I figured this out after the fact. The one in hampstead is absolutely awesome! The climate controlled units are clean and the staff is wonderful! Super nice and accommodating. Always answered all of my questions and gave me a good deal on two units. They also set me up with a u-haul truck for my move. On hot days if I was loading or unloading they even brought me cold water! Unbelievable! Great people working there if your looking for storage I definitely give them 2 thumbs up.
Keith Sullivan
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These girls are awesome! Not only did they find me the perfect size for my storage needs they brought me out cold water which I thought was so nice! You’d never know this place is over 10 years old. It’s obvious they take pride in their jobs and keep the place immaculate! Thanks again ladies!
Mike Beattie
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The young lady at the facility that checked me in was extremely busy but remained very friendly and helpful....a rare ray of sunshine!!!
Michael Carter
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Very easy process to rent a unit online. Service was great. Would highly recommend to anyone looking for a storage unit.
Amy Scaringe
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flub dub
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Troy Heaton
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The staff is very friendly and accommodating. I very much thank them for their assistance during these crazy times!
Tony Goodwin
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Was very pleased with the staff. The location is perfect and very clean..
Andrew Engram
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Julie and Vernell are on top of it! I always see one if not both of them outside spraying weeds, weed eating, scrubbing and cleaning units, you name it! These girls know the meaning of clean and well maintained!!
Jessica Anderson
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Vernell and Julie are awesome!!!!
Alan Courtright
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Julie helped me determine the right size and type of unit for my needs during my move. They had plenty of options and were very convenient. Thanks again!
Russ Johnson
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A storage unit is a storage unit, right? In most cases yes, but Pinnacle Storage of Hampstead is different. I've grown accustomed to dealing with "order takers" in the service industry, but Vernell and Julie epitomize what it means to have great customer service. Both display courteous, professional, and friendly personalities while also being fair and flexible ( especially with my boat..... thank you! ) The facility is fine. The people working there are what makes this place a cut above the others. Highly recommended without reservation!
TOUCH A LIFE OUTREACH MINISTRIES
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Mrs. Vernell was so amazing! Awesome customer service and I will recommend anyone to visit them. They will definitely take care of you and mostly honest. THANKS SO MUCH VERNELL, YOU ROCK!
Guy Grundman
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Easy access. Have U Haul trucks for rent. Very organized.
Steven Crawford
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Great place, friendly, clean, easy access.
Myra Adams
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The staff is on point! I accidentally did not secure my unit properly and it didn't take long for the gals doing inspections (yes, they really do check on everything!) to notice and contact me. They are very personable and genuinely care about helping their customers. They even send out updates when there is a major weather event to make sure everyone is aware and prepared.
Tori Jefferson
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Very friendly and helpful staff.
Coastal Landscape & Tree
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Theodore Drewry
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I've been dealing with this site and it's staff for roughly 4 years. I have found the site to be organized, clean, well maintained and secure. I have mainly dealt with Vernell and absolutely cannot praise her enough. She is always willing to go that "extra, extra" mile to make sure that I get the right unit for what I am storing. She's never pushy or impatient, she always greets me (and everyone else) with a smile and hello! Again, if you want to work with great people and need storage, Pinnacle Storage of Hampstead is the place to go.
thomas hopewell
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Excellent and a super staff
Rick G
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Jodie Taylor
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If you need a storage unit this is the place.The employee's are invested in helping there customers and there care..all units are cleaned and polished..
Ashley Wilson
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Awesome customer service.. Super nice! I couldn't have asked for a better experience
Joe Wade
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Vernell and staff are very accommodating and understanding of my needs. I have storage needs that vary from month-to-month for my business. I’m always able to move in and out of units with no fuss and no hassle. I often take advantage of their U-Haul service as well, often with a little to no notice. They always have a truck for me. This is not the closest storage facility to my operation, but I wouldn’t dream of moving because I know that anything I need (within reason) can be carried out. Time is money, and they always value my time.
Carla Paschal
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Amazing customer service. Easy rental process. Convenient hours. Clean unit.
randall bryant
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Clean units. Affordable
Mike Curinga
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Friendly and helpful, made getting a storage unit quick and easy
Jerry Mullins
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Clean facility. Helpful staff & U haul truck rental available.
Lisa
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Very easy to reserve online. Professional and personable check in
Jim
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Clean and easily available - quick and easy to get in
Judy
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This is my first experience using a self storage unit and Vernell was so very helpful and friendly. She has made my experience a positive one and I will definitely be recommending Coastal Mini Storage to others.
Brett Price
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Thank you for being such nice people. The facility was very clean and secure. During a time of transition from the Raleigh Area to Hampstead we stored our most precious belongings with Coastal Mini Storage. What was expected to only be 4 months turned into 9 but CMS was very accommodating, not to mention pleasant to speak with both in person and over the phone. I wouldn't store with anyone else.Thanks again,Brett, Michelle, Sydney
Marlene
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This facility is also a Uhaul site and checked in my Uhaul truck. The customer service was great and the prices were close to other local facilities ]rices.
Michael Holt
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Highly recommend this storage facility.
CRAIG
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Little pricey but overall a necessity. If the other places were a little closer I would go there. Gate doesn't open with my Cadillac. Hopefully it won't continue to be a problem
Air Station
5.0 Rating - 9 ReviewsI had at first checked out a different storage company, had an awful experience so I checked out Pinnacle. The ladies there were extremely pleasant and knowledgeable. The facility is super clean, the paperwork is simple and fast. If you are Active duty Pinnacle is one of the only places in town that do not require you to waive your SCRA rights. Straight forward with their pricing, no hidden fees and no rent increases every 3 months like some of the other companies. They have packing materials and locks at low prices, they also have insurance at affordable prices.
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Great customer service! They were super helpful making sure we got the right equipment. They helped fix a problem I'd had with the online reservation, and they even got me a big discount I hadn't anticipated. Definitely a great company to use!!!
Stacy was amazing! Easy to deal with and answered all our questions!
Great customer service! Friendly and responsive staff will definitely use again in the future.
Leland
4.84 Rating - 19 ReviewsMarshall was most helpful in getting us a storage unit and answering questions. Highly recommend Pinnacle Storage in Leland.
My husband and I just rented our third Storage unit at Pinnacle Storage of Leland. They have made our move so easy and Kathy the customer service representative was great, very friendly and she was there to help us every step of the way!! We also rented a UHaul there which also was very easy!! Excellent company with great service and very clean facilities!!
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The Always Amazing , Friendly & Helpful Marshall will guide you through Storage Rental and meet your needs every time ! I plan to rent here for a while ! Thanks for being so Awesome ! They also Rent Uhauls ! Need to store some stuff ?! Call Pinnacle !
Very clean place and the people are very polite to you pretty expensive though
Kerry Spivey
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Very accommodating and helpful when picking out a unit. Always responsive to emails and questions. Kind and helpful customer service!
Brooklyn Adams
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Kathy was very helpful and friendly!
Jessica Burns
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Excellent Service. Always very friendly and helpful. Anytime I need to make a change or need help they are always helpful. Mr. Marshall is always friendly and willing to help any way possible. Always Clean! Highly Recommend!
John Evans
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Brian Swan, regional manager, was a true professional. Check-in was a breeze, and he showed me how to use the storage app to manage my account. The facilities are clean and I was also able to check in my U-haul rental truck.
Jennifer Weary
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They have been totally awesome. Very nice and helpful staff. Willing to work with you and your needs. I would definitely recommend them and use them again!!!!!
Nicole Ackley
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We store our camper here. The staff is awesome! The facility is extremely clean, as is my camper being in a fully enclosed unit. What a great idea for campers and boats! Previously, we had it in outside uncovered parking, with a cover, but the difference in my camper being enclosed is exceptional. It stays clean, no issues with mold inside or even that smell of being "closed up." I can't say enough good things about this unit and this facility. 5++++ stars!
Demetrius Williams
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Carol Trombley
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Dan Teachey
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Very nice facility. Great employees!! Very convenient for Leland!!!! Congratulations on your long awaited ribbon cutting ceremony today!!!!
Beyana Charles
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Customer service here is awesome! Theresa was very professional and helpful! Her customer service is what sealed the deal with my decision to go with Pinnacle in Leland. I was torn between this company and another one and she took the extra step to return my call and honor a special request for my family and I! Thanks again!!!
Little River
4.93 Rating - 14 ReviewsGreat experience, courtious, professional staff. Spotless unit.W recommend this facility.
Great customer service, clean facility, easy to work with. Betty was a pleasure to work with and made us feel at home! Highly recommend this location for your storage needs.
I Looked around the little river area for a boat storage facility, most were not very secure looking nor had auto access. I stopped a Pinnacle storage in little river and this looked very good. The manager and sale folks were great. They gave me a good spot for my boat trailer. Very reasonable rate. I'm very satisfied. Recommend them. Regards, John Scaturro
Very clean, affordable and the staff is helpful.
The Staff at this location are very friendly and extremly helpful. I feel secure with the items being stored in this facility. This property is conveniently located and the property is kept immaculate.
George Mohnasky
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Steven Worthing
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Steven Worthing
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Joe Spivey
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Very friendly and helpful people. Nice modern storage facility
RTWC
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I'm selling my home and wanted to store stuff I don't use. This facility is ideally close by and priced better then others in the area. I don't like the design of the "one way" in and out of the facility but not a big deal. It's a 5 star facility for me.
Longs
4.93 Rating - 42 ReviewsBest just great people nice m clean facility
Quick... Convenient...Outstanding Customer service
Charles is exceptional customer service. Facility is very clean, and very easy to find a way around.
Great facility! Everything is always clean & orderly. I love that all the units are climate controlled. Charles is always great to talk to & very knowledgeable. He always has an answer to my question or will call back with an answer. He’s VERY helpful & a pleasure to deal with, great customer service!
Charles and Toren are outstanding in their custimer service. They are very efficient and always polite and friendly. Their office, units and lot are all meticulously clean and in perfect working order. I highly recommend using their storage facility. It is super handy if you are using a Uhaul truck because it is also a Uhaul facility and it is a mile from a gas station to fill your truck up.
W Bonifield
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Very impressive storage facility.
Kim Copeland
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crystal martin
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Super nice and welcoming
Angel Byers
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Very nice place..
Patrice Clark
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Ty, the manager was very helpful to accommodate us. Will definitely use them again for our storage needs!!
Arthur Seigfried
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Daniel Cannaday
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Nice storage facility
Alice Canterbury
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From the cleanliness of the storage facilities to the friendliness of all the staff. Everything is secure and safe even through Hurricane FLorence to last years flood. The BEST storage facility!
Charlene Oliver
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Ty Moore is totally awesome at what he does, courteous God fearing man. I highly recommend Coastal mini storage longs sc for all your storage needs. Thanks Ty😀.
Curtis Jacobs
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Just ended an 18 month rental at this location. Clean facility, reasonable hours, good security, easy access. Ty, the manager, was excellent! He really goes out of his way to ensure the customer has a great experience.
Lewis Lewis
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Ti the manager, is an awesome guy to work with! Him and his staff never let me down, and are always ready to help!
Jeff Williamson
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Navista Agnt
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If your looking for a great place to pick up a U-Hual truck and traveling resources this is the place to go. It seems hidden away but when you get there, you are like I didn't know this was back here. We originally were not picking up our U-Hual rental there but we are very glad we did because the service was excellent. Ty Moore's customer service was impeccable and his genuine concern for our needs were irreplaceable. Thanks so much Ty :D.
Rachel Black
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Butch Pace
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Great security, nice people. Easy access to storage unit.
Nicole Prince
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Lynn Crews
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I was very impressed with this facility. It was clean and secure. The manager, Ty Moore, was very helpful and accommodating. I would highly recommend this storage facility to anyone.
Gerry Lenahan
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EVERYTHING IS GREAT!! CHARLES IS THE BEST.
Boricualys 888
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Thomas
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Nice clean space. Paying for climate controlled, but always feels warm. Long interior hallway to get to unit.
Jerry
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Professional…...….................................
Roland
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Very happy with selection.of this facility, could not be happier the way I treated and welcomed.
Richard
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Charles and Tai are awesome, friendly, helpful and courteous. Highly recommend this facility.
Karen
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Great facility. Great service
Howard
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Very happy with facility, ray and Charles couldn't hav been nicer, or helpful, would recommend to all.
Howard
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Very pleased with check-in, Charles was extremely helpful and knowledgable, facility was clean and well maintained. Unit will suit our needs as we are displaced due to hurricane Matthew.
RuthAnn
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was a really nice place...the people were very helpful & friendly
Calvin
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Very impressed with the facility and Charles was great.0
Kyle
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I was very pleased with the condition of the facility. The on-site staff wss very friendly and helpful.
BILL
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Was greeted & welcomed to the facility .. excellent customer service.
Bruce
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I highly recommend this storage the people working there are the best
lisa pulver
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The coastal storage in Longs S.C. is a very nice storage unit and its very clean. The employees there are very respectful and helpful. I recommend this storage place to anyone.. Thanks again fornyour help Mr.Fred
Carrie
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Very friendly man.. Very clean.. Very pleased
Sally Palmer
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Wonderful, Fantastic, Courteous, Helpful. I highly recommend Costal Mini Storage Hwy 9 Loris SC
Danielle
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The customer service representative was very helpful and courteous. Very informative on the area.
Socastee
5.0 Rating - 8 ReviewsThe staff here is great! I never had an issue getting to my unit, or getting help from the staff. The place was always clean and well maintained. I had a conditioned unit so my belongings were taken care of.
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Brenda is amazing. Exceptional service, great value. Truly the pinnacle of storage solutions.
Excellent service from the time I walked in the door! You won't go wrong here. Very clean and organized.
Great service, SUPER clean easily accessible units, AC..cool in summer heat, great security
Sneads Ferry
4.8 Rating - 25 ReviewsVery easy process. Great customer service. Recommended.
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Gosh, I think we have been using this storage facility for like 5 years if not more. Correct me if I am wrong. I love the Staff there. They are helpful, friendly and as professional as one can be. They keep the facility very clean and well kept. Lastly, there is ample room for turning/moving about. I highly suggest Pinnacle for your storage needs and for moving they have U-Hauls to assist you with that.
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Incredible service! Shannon helped us move some things (big things!) out of our unit in 100 degree weather. And then offered us water. How kind is that??!! So great to have great customer service. Choose Pinnacle!
Melissa Chiaramonte
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Shannon is amazing! He was so helpful and accommodating! The facility is very clean. Easy to access. We are thrilled to store our things here and will refer everyone! You will not be disappointed!!
Shelley berry
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Julie Baile
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Clean facility. Well maintained.
LEWIS FENTON
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Marshall Brown
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Nice storage facilities with easy rental u-hauls. Shannon and John went out of their way to make the process painless and gave off-hours help when they didn't have to. Good people and highly recommend giving them your business.
Carlton Hamilton
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Very well managed and clean. Friendly staff and lots of outside storage space for boats, RVs and trailers.
Chris Leone
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Last minute UHaul pick site and they had exactly what I needed. There wasnt a run around and their selections from even driving looked like they were fully loaded with options. Interior of the office was pristine, great looking environment. Customer service was top notch.
Crystal Eahart
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Alivash Dragore
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William Blackburn
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The best place you can go if you can get one. Awesome they are. Also very clean excellent staff
John Tripp
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Great place for storage
Gina Jones
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AWESOME Staff!!!
Caitlin Brown
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Brittany Laliberte
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Amazing service!! Richard had amazing customer service! He explained the offers that they had and made sure I got everything I needed!
Cathy
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Super easy and fast check in. We had to make some changes to upgrade storage unit size and it was handled with no problems. They also allowed me to return the U-Haul there when it was down to go to another business in town which was extra convenient. Very friendly staff and the facility is immaculate.
Calabash
4.92 Rating - 51 ReviewsGreat customer service. Very helpful.
Very friendly staff, very clean facilities, and good pricing. All around a great experience! Highly recommend!
I store my boat there and the prices are great! Everybody is helpful, friendly and courteous. They let me know after the hurricane that my boat was ok and I didn't have to go inspect it. Toren has been very helpful and has gone above and beyond what is required to make sure my boat is safe and secure. Thank you all at Pinnacle Calabash for your service.
Have been looking for a garage for my motorhome. Found brand new at Pinnacle Storage. A little tight to get into but I will get better. Very clean and really nice people to work with. Would recommend Pinnacle.
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Peter DeLuke
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Robert Martin
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Management (Toren) at this location was great! I came in with an extreme need for immediate storage of property from my home which had been sold. A storm was brewing and my packers were on the way with a U Haul trailer. (I had gone on Google looking for a storage facility that was near the location of our future home. Pinnacle Storage fit the bill.) Toren was very understanding of my situation. He promptly put together a deal which was appropriate and showed me a new unit which would meet my long term need. The price was agreeable including a deal for multiple month usage. The packers pulled in, I entered the access code and they unloaded the contents of the trailer in record time while the thunder roared overhead. I cannot be more pleased with the service that I obtained. Thanks Toren Rob Martin
Jeri Ware
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Norman Bennett
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If you need storage or a U-haul rental this is the place. Clean and very well kept. The customer service is off the charts. Chip was great in assisting us with both. We are seniors moving ourselves and he kept an eye on us in hot July sun. He offered water and checked on as we unloaded. Glad we chose Pinnacle Storage in Calabash, NC.
Jonathan Ennis
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Toren and Chip were great. I felt very comfortable storing my boat at this facility. They both were friendly, helpful, and prompt. Easy access location with cameras and reasonably priced.
David Hutnik
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Very friendly staff. Always kept clean and secure. I've used them personally and for business for several years. You won't find a better spot around, that's for sure!
Kelli Wallen
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Friendly staff here, secure building, and feel safe having personal items stored here at this location. 5 Stars from me...
Amy Moore
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Great customer service! Very helpful staff, clean units would highly recommend.
Les Neumann
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Good people friendly and helpful.
Charles Novotney
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Don Edmondson
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Very nice friendly people. I feel my RV is safely stored behind fencing and security cameras everywhere.
Aquamen Cleaning
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Great overall experience. Billy is wonderful.
Patricia Crawford
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Sue Grolton
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Cheryl was very friendly and we were so happy to find storage facility open on a Sunday.
Chaz Snow
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Great place, clean, nice personable folks...
Darlene Scinto
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Beth Campo
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Carolyn Edson
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Great staff! Very helpful and friendly. Betty was awesome, one of the friendliest people I’ve met in the customer service industry. Storage units were clean and secure. Can’t recommend them enough for any storage needs.
Dependable Lawns
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Prices are good, location is good, but Ms. Polite at the front desk really makes the business. I rented additional units just because of her customer service.
Martha Leffew
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Only used the u-haul portion. The gentleman was very nice & prepared. Asked if I needed a "dolly", boxes, or anything else. He passed us through fast, but; not rushed.
Jeff & Heather Lowhorn
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These guys are amazing! The office people are super sweet and helpful. The grounds are extremely clean and well-kept. Very impressed for a storage facility!
Holly Fulwood
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The best staff ....especially Betty. Could not ask for better service.
Maria Valencia
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They have good personality and good service ms very attended very good she have nais personality👍👍
Ralph Taylor
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Miraris Awakening
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Never seen a storage facility this well maintained. Super helpful staff.
Mike B
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Fred is great! Very nice facility, clean, Glad we found it !
Joe Dew
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Taz B
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Friendly service
Edward Ovsenik
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Secure, clean, great people
Niklaus Aston
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I've had this storage unit for a year and a half. I finally moved all my belongings out today and its almost bitter sweet. It feels amazing to have my thing moved into my new house but I felt slightly sad leaving a place that treats you like family. They have been great and treat you so nicely. Even after moving to Myrtle Beach a year ago I kept my storage there instead of transferring to a closer place because of the people. Fred and Ty thank you for treating me like family!
Darla Kosar
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The staff was very friendly and made me laugh and even let me bring in my little Frankie (dog) and when she showed me the unit I was relieved that it was so clean.
Tiffany
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The staff was friendly and welcoming. I would definitely recommend this place.
Taylor
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Fred was very informative and hospitality was amazing! Pricing was the lowest in the area, unit was very, very clean and was sprayed for insects.
brandi
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I recommend this company to everyone hands down best service on the coast! 100%
Timothy
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Great customer!! Would absolutely recommend this facility to anyone.
Gale
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I will recommend this storage facility to anyone looking for space. It's clean and great area in NC.
Ruth Spivey
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This storage facility is superb! Easiest and best customer service ! Ty, assistant manager went way beyond helpful and kind when he waited for me to get there late to check in b/c of traffic! Price was right- all was explained, and ultimately, my storage unit was clean, easy access, and locked up safely!
Corey
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William
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Very pleasant manager. Easy to work with. Nice facility.
james
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This place is great. Cheapest unit I could find anywhere around. The gentleman that helped me was extremely friendly. He had computer problems with printing out papers so instead of making me wait he showed us exactly where our unit was and opened it for us. After we were half way done putting things in he came back buy to get me to sign papers after they finally printed. He did everything he could to provide good customer service and go out of his way.
Roberta
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helpful, great price, clean, very satisfied
Dr. Donald G. Boudreau
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Martin weigand
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Tim was very helpful and patient. This is not my first storage rental, but it is my best. I postponed truck use for future need.
Phil Vizzini
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Ed was awesome he really made me feel welcome and hooked me up some local contractors to help me unload the truck after an 8 hour drive.He even smashed up an old pice of furniture and put it in the dumpster.What a great experience!!! I will recommend Ed and coastal storage to anybody moving to the area.
Brianne
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West End
5.0 Rating - 19 ReviewsAlways there to help you with any need you may have. Great prices, very clean place, very good security, amazing people!! amazing place!!! The owner is a really great guy! Always taking care of the customer. You do not see too many owners of big properties outside getting his hands dirty. This guy is always working hard. Always! I'm in there every day because I run a business out of my storage unit and I'm telling you this guy is great! Genuinely caring about his employees and customers. My wife already left a review, but I just had to share because the covid-19 stuff and everything that's going on today, it's nice to have someone who cares and makes a difference in your day. God bless you brother! ☝🏻🙏🏻😁
Facility is immaculate, well lit and easy to access. Staff is amazing... Kind of like checking in to a 5 * hotel for your stuff ;)
Pinnacle is the Best Storage Facility! I've had a unit here for quite some time now. Great storage facility! I like that it has AC (climate-controlled) & automatic doors for entrances. Always kept clean, friendly staff, plus they have an app to make your payments. Love it! Just love it! There's only 2 things I'd suggest changing, although still deserves all 5 stars b/c its the very best storage facility I know! I love Pinnacle just the way it is! But anyways, the 2 things I'd change is: • I wish the gates were accessible 24/7. Or at least remain open later than 11pm. Maybe til 12 or 1am. But we manage our schedule around it, so it's fine. • I wish there was more than 1 cart per entrance in case more than one person needs it. But it's not an issue for us b/c we rarely use the carts anymore. Although I suggested changes (not complaints), I assure you that I'm certainly happy with Pinnacle & my unit! I love it just the way it is! In Conclusion: Pinnacle is absolutely the best place to store your things! Plus knowing for a fact that your belongings are safe & in a controlled climate. A solid 5 stars!! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ UPDATE: --------------- Thank you so much for your response! This was actually Ben's wife, Taylor, that posted this review. I forgot it was still signed into his Google account, oops! 😗😃 I greatly appreciate that you personally responded & offered ways to help! (But I want to assure you that I definitely was Not complaining at all. I said it as if someone asked, "if there's a way to improve your experience with us, what would it be?") Now that you know about it, I shortened it down to a less-detailed version. But anyways, Thank you for what you said in response! There's not many business owners that would do that! Most either don't respond at all or they just say "Thank you for your input" & move on. But unlike most, you really care about making your customers happy! That's why Pinnacle is the best storage facility by far! 😁 20 stars from me!! ~ Taylor (Ben's wife)
Very great service! Carmen and Victor took extra time to assist us and made our experience with Pinnacle Storage excellent.
Pinnacle Storage is one terrific place to do business. Victor and Karmen are so accommodating, professional and helpful. It is the cleanest and safest storage facility I have ever seen. The second Fort Knox. I know they will treat you like family. You can't ask for anything more. Thank you for everything you did !!!
Shanna Campbell
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Rented a U-Haul trailer from them today, and had the best experience. From start to finish I had the best service. Carmen helped me, and she was awesome!
Jonathan Potter
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I have been a client of another local storage facility for over 10 years. After realizing I was nothing more than a dollar sign to them when confronting the staff with a major issue in my unit, I decided to contact Pinnacle. The staff is AMAZING and extremely helpful. I not only needed a unit right away, I also needed a UHaul for the next day and they got it all taken care of for me at a discounted rate. They more than earned my business and I look forward to referring more people to this facility.
Edward Freeman
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Pinnacle Storage is great. In my experience they were professional and very willing to work with me during my move from Fort Knox, KY to Fort Bragg. As stressful as moving can be, it was good to have dependable people helping my wife and I through the process. Thanks Carmen for all your help. I highly recommend Pinnacle Storage for your moving and storage needs.
Jessica Bowlus
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Exceptional customer service! Carmen goes above and beyond to ensure a phenomenal experience! In addition, the facility is well located and immaculate. I highly recommend Pinnacle Storage for anyone looking to safely store their belongings in Moore County!
Steve Hults
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Nancy Pergolizzi
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The best climate-controlled facility in the area! Brand new and clean as a whistle! And I couldn’t beat the service - Carmen exceeded my every hope when she designated a unit very close to an access door, gave me an incredible deal, then facilitated my last minute (somewhat panicked) need for a U-Haul truck. She was an awesome help, and I credit her with making my whole experience stress-free, which was as fabulous! I highly recommend Pinnacle and Carmen! 😁
Ashley Haney
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This location has the best customer service despite the recent COV19 issue. It was nice to be treated as a human being and not some possible virus threat. No stores or businesses seem to even be happy when you walk in their place. That is just the opposite of Pinnacle Storage in West End. The lady that runs the place is amazing and so down to earth. If you need a uhaul or any moving supplies this is the place to go. Their storage facility is so well maintained too. Although at this time I didnt need storage but if I do in the future I will for sure choose them.
Laura Peterson
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Very friendly and helpful. Would highly recommend them to anyone that is looking for a storage facility
zachary hargrave
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Staff was very friendly and I was very impressed with how clean the storage facility was. I will highly recommend Pinnacle Storage to everyone.
Crystal Short
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Nice lady...
Wilmington 15th Street
4.78 Rating - 59 ReviewsThis reviewer did not leave a comment about their rating.
Anthony at Pinnacle was incredibly helpful, he gave me customized guidance for my particular moving needs and helped me get the best value for the price! Highly recommend Anthony and Pinnacle on South 15th St in Wilmington
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Great place to store with! We adore Kassie shes so nice and friendly. The place looks nice and clean.
Very affordable, great customer service, and pleasant staff. One in particular Kassy she was helpful and very kind because of her I will definitely recommending this company to my family and friends ❤
Shannel Dewitt
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Best place to store your belongings! Great customer service and very friendly. Each person that walked into the office was made to feel like they were welcomed and everyone’s needs were met. I would recommend this place to any and everyone who needs storage or a rental truck. 👍🏾
John Olsson
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Competitive rates. Very clean. Polite staff.
Katelyn Marshall
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Everyone i talked to was so friendly and helpful! I can't remember the gentleman's name who helped me 2 weeks ago, but deanna (i believe that was her name), and anthony (again i think that was his name, initials are AG) were so patient and helpful with me with all my questions, and when i got there they never rushed me, or made me feel like an inconvenience, even when i had a slight issue after hours. Highly recommend!
Sherry Patterson
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Clean and neat. excellent friendly service, but only one staff member is awesome friendly always have a smile on his face he make you feel safe and comfortable when you walk in and out and that is Anthony Guevara a very nice person!!
Antoine James
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Sid Delicious
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Lakeshia Kelly
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Pinnacle Storage is a very good affordable storage place.
Sarla T
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Great storage facility, this is our second time we rented from them, is clean and they offer great deals in the storage rooms and moving truck rental. Anthony is very professional, helpful and friendly. We definitely recommend this facility great deals and the best staff.
Christina Ramsey
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Very fast, convenient service! Professional and friendly. Would definitely recommend!
Kimberly Godwin
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Very clean and extremely helpful...great prices. Thanks Jodie!
Wilmington Local
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Friendly staff, great customer service. Thank you for making this moving process a little bit easier.
Amber Miller
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Bianca Monteith
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heyJIMMY i'mJIMIN!
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Janie King
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Nice Place, Neat and Clean
Johnnie Dowe
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Nice looking
Jeffrey Merrow
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marcus hester
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It's storage.
Scott Edwards
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My experience was wonderful. The manager Sylvester Allen was a true gentleman and he took such good care of my daughter while she stored things there while in school at UNCW. I can't recommend them enough. Great job..!
Nikki Justme
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Juli Cafferty
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The new location on Gordon Rd has an amazing staff and always helpful and really ready to help. Friendly and definitely clean. I have referred several people to this location.
John Burke
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Saved my bacon. Can't say enough good things. Only place I'll store my stuff.
Elizabeth Murray
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Just the right size unit at the right price
Beverly Faison
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Shante Rowell
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Marcus Hester
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Courteous.
Bethany Barnes
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Very clean, great prices, and awesome service!!
Linda Grado
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Richard Long
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lisa beverley
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Mel Evans
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Awesome staff.... Great storage facility.... love the staff
Grace Kelly
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Rob Downs
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The manager Sylvester went above and beyond to help us out with our Uhaul rental.
Rodney Batts
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Local
Jerry Mullins
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Convenient location,friendly staff & competitive pricing. Gated with individual, coded access.
James Hickman
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Friendly, amicable staff on a very secure lot. Extremely fair prices on air-conditioned units and non-.
Wayde Charette
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Lovely experience. Staying indefinitely. Thanks
Maxwell Paige
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Friendly service dry storage
MELISSA
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Marcus Abraham was terrific and very helpful/professional with fixing our initial reservation and making sure we were all set on move-in day. He went above and beyond, and we were very appreciative!
The Halpin Family
Scott
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Incredibly friendly and helpful. Highly recommend...
Anita
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This is my second time using the facility! I am pleased with the services!
Richard
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I was in a bind- 2 hours to find a 10x20 unit that wasn't too far from Mayfaire in Wilmington N.C. The unit was available and ready to go as soon as I could get there. Awesome! It was dry, it was clean and it was easy. The attendant even lent me a Sharpie to mark my boxes! I recommend this place highly.
Jaime
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Excellent. Awesome customer service. Made me feel welcomed and comfortable leaving my stuff.
Eric
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The woman in the office was extremely nice and helpful. After I looked at the unit the paperwork was quick.
Robin
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Management was ready for us to complete paperwork. Move in was easy.
Ashley
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The staff was very polite and professional. My mother and I both used the storage facility and were pleased.
Mable
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Good
James
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great
Theresa
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Glad for the service shown. Got a storage first visit.
Rosemarie
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The manager was just wonderful in helping us out. We were coming from out of town and needed a unit in a hurry.
Wilmington 3rd Street
4.67 Rating - 3 ReviewsFacility looks great. The managers were helpful and accommodating.
Great new clean facility.
Very nice clean and responsive
Gordon Road
4.95 Rating - 57 ReviewsThis reviewer did not leave a comment about their rating.
This reviewer did not leave a comment about their rating.
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Pamela M Moody
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Large, spacious unit for a 43’ 5th wheel. Clean. Electric available. Perfect!
Jose Quiles II
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Sheryl was amazing she was very kind and helpful with me in getting just the right storage unit that I needed. The unit was very clean smelled good. The office was smelling good and clean which is very important to me thanks again sheryl
Mk1kdre
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Nicholas Cade
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Great customer service. Will recommend to friends
Diana Cade
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I'm so grateful I stop here .. From moment we met Mrs. Cheryl Page Greeted me with such amazing customer service I thought I had to drive across city of Wilmington She made sure this was my only stop thank you so much for helping me & family! I highly recommend them !!!
Tammy Barbour
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Love this place! The staff goes above and beyond. They actually know our faces and remember who we are every time. So friendly, always! This place is well organized, spotlessly clean and just top notch all around. We store our RV and race trailers here at the Gordon Road location. Highly recommend.
jacob r
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Hartley LeRoy
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We had such a great experience there due to Miss Cheryl at the front desk.....WOW she was great!!!!! When we got there we were having a bad day due to moving into a house we couldn't move into...she made it better..Thanks again to Cheryl and would defiantly use Pinnacle again.
Barbara Desmond
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Very clean facility. The staff was wonderful. AND, my RV gets an inside storage and an electrical plug in! Great place for storage.
Barbara Desmond
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G Smith
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Alecia was incredible in showing us around the facility, which is impeccably maintained. We were given the option of several climatized units as well as quite a few non climatized as well. The entrance is state of the art as well. All in all, a very impressive storage facility with great staff as well as clean, modern storage units as well. Highly recommended.
A Baker
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I cannot say enough great things about the managers of Pinnacle Storage on Gordon Road. Rarely have I met people who care more about anticipating and meeting their customers' needs. Thank you for making this experience less stressful. This facility is clean and easily accessible. I will never use another company for storage!
Bryan Vining
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Getting set up was pretty easy, and the facility and staff seemed great thus far. My only issue (a minor one) was that the online setup was a bit confusing because it sent my info to a different location than the one I Reserved at. We got it straight, though, so no worries.
George Barbour
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I have been storing my RV and Car trailer here since they made spaces available. HIGHLY recommend this business. Cheryl and the rest of the staff are awesome and alway try to accommodate my ever changing needs for temporary storage.
mikey ray
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This place is amazing, everything is new and clean and works! including both of the gates. The staff is super friendly, helpful and happy. 10/10 REC!
Brenda Burns
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Cheryl and Alicia are just great to work with. Their customer service is exceptional and the facility is as clean as it can be. The ladies even brought bottled water for us and our movers when we were working at the facility. Thanks VERY much Ladies!! Walt & Brenda
Kevin
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Helpful and accommodating staff! Extremely clean facility and very professional atmosphere! You can tell they take great pride in the property and their customers.
HOWL AT THE MOON
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This facility is very clean and the staff is always pleasant and helpful. We are always able to get help or questions answered when the need arises. We highly recommend!!
natasha dawkins
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I had the pleasure to meet with the manager here, he's name is Jodie. Really awesome guy he was really helpful and made my move out smooth and stress free. Great personality as well!
Jay Wright
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Their storage facility is well kept up and was recently updated with new pavement and storage facilities etc.
Shannon Sears
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Nice place!!!
Brian Sheppard
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Sharon White
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I couldn't get over how clean it was!!!! The service was great also! Very friendly.
Alisa Meredith
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You guys were great. My friends opened the account for me when my house was destroyed in Florence and I couldn't get back in town and you made it so easy. When I moved out 3 days ago and forgot to tell you, David noticed and called to close out my account and was so nice. I would recommend you to anyone!
Jacqueline M
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Dirty Durbino Gaming
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I was recently displaced and had to scramble to find a storage unit. Found this place on google, not only is it affordable but Sheryl(sic) at the desk was not only super friendly but also super helpful when it came to finding other sources that will aide me with disaster relief! Great employee dont let her go!
Jerel Jackson
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Robb Bryn
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All storage is not created equal. If you are just comparing space between vendors you may find that Coastal is competitive, but maybe not the cheapest. As soon as you start working with them and other storage places you will find out that you get what you pay for! The space @ coastal was new, so it was clean, cool (for the time we were there it was 90+ degrees outside) and easy to access from Gordon rd. It was exactly what we expected. What we didn't expect was the professionalism, generosity and courtesy of the staff. Every experience we had with them was 5 stars. Just one example of many... on moveout day, we had a team of 8 packing our storage into a Uhaul truck for a move. It was the normal hot, muggy summer day and the staff checked in on us and brought us cold bottles of water. It was a pleasure doing business with them and I have recommended them to all my friends and family in the Wilmington area... they are definitely above and by far the best in the area.
Jennifer Larkins
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Immaculate and well-lit corridors and units, as well as a friendly and professional staff. Brian and Cheryl were always promptly responsive with communications and were very helpful on our move out day, helping to ease some of the stress of that. I would recommend Coastal Mini Storage of Gordon Road if one is needing to store their items.
Sharon Mahony
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These folks made it so easy to solve my storage problems when I had to clean out my parents' home. Brian was very good to work with and very responsive when I called him with questions. I'm a storage newbie and he made it a no stress situation. The facility is also super clean and new.
Jim Ware
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Immaculate, secure facility; Brian was helpful and efficient.
Emil Tomosunas
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Best facility in town, hands down. The property and the units are extremely well kept. Brian and Cheryl really go the extra mile.
John Burke
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I was in a real bind over Memorial Day weekend and they went out of their way to make it work for me. I paid less than I expected and got more than I needed. I can't recommend them enough.
Dan Miller
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This place has been awesome for us. I truly appreciate the staff looking out for us. There has been times I have called into the staff and they have all responded immediately to my needs. Well lit, lots of cameras and very attentive staff has made me feel great about my decision to be here.
daniell hooper
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Great storage place!! The service was awesome. One of the cleanest storages I have ever rented from. If you are in the area and need a storage unit please come check them out. They have climate control units also. very satisfied by picking costal mini storage On Gordon Rd.
Kate Beaver
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Coastal Mini Storage at GORDON Road is great. Just moved down to the area and was extremely pleased with the customer service, pricing and upkeep of these units. Very helpful overall and a very convenient location! Would definitely recommend.
Elisabeth Hill
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Coastal Mini Storage is the best place in Wilmington for all of your storage needs. Brian and the rest of his team are always willing to go above and beyond for their customers. My family has multiple units in this facility and they are extremely well managed and maintained.
Laura Rippeon
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Cheryl was awesome and so helpful today getting our unit set up!
john crouch
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Nice clean and new facility. Good access on Gordon Rd. Cheryl and Brian are always glad to help.
Bill Hill
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Christopher Wilhoit
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This is a great local storage company to do business with. Cheryl and Brian have always gone above and beyond. Pricing is very reasonable and they always had availability when I've needed it. 5 STARS Well DESERVED...
Barney Beermann
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Great staff, even better service
Heather beddingfield
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Cheryl is so nice and very helpful!
Richard Pittman
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Brian is a great guy and always goes the extra mile to help and make sure the customer is satisfied. Will not take my business anywhere else.
Jeff Harris
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Absolutely wonderful. They really take care of you
Jessica Collins
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Coastal mini storage is by far the best storage facility that we have used. The staff and customer service is amazing. Brian was very helpful and courteous. We love the different floor options that this facility provides, especially the cleanliness. Thank you again Coastal mini storage for everything.
Melissa Smith
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Outstanding Customer Service, Brian & Cheryl are an awesome team. The facility is spotless and well maintained. I checked out 7 other storage facilities and Coastal Mini Storage is hands down the best with best prices. I’m happy I choose them.
thomas page
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Brian and Cheryl are professional and friendly. Very accommodating!
Jonathan Rice
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Brian and Cheryl are amazing people and very friendly. The facilities are clean and well maintained. I’d definitely come back to them if I need storage in the future.
Mr Lopez
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Costumer service was great.
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