Reviews

Sylvia was absolutely incredible. From our initial phone call, to the in person meeting and contract signing she was so helpful and friendly. The units are clean and easily accessible which is a huge plus.

Great staff.. Customer oriented. Very courteous and helpful.. Sylvia and Stacy are your gem of the business.

Just moved to N.C Called Pinnacle Storage Air Station and spoke with Stacey. Knew this was were I was going to go. She is so kind and professional! I highly recommend this storage company.

Just rented a storage from here. So clean and friendly staff. The worker assured us that the unit was cleaned prior to us moving in and it was sparkling! Very happy with our experience!

This is the cleanest storage unit that I have been using

I used this storage facility for a few months while I waited to move from overseas, and I have nothing but positive things to say about Sylvia and Stacey. They were very helpful when I needed my storage unit at the last minute and I was able to get a great discount for the first month of use. I would definitely use Pinnacle Storage again if I neded it.

The staff are friendly and helpful. They were so accommodating and makes sure that your needs are met. The storage units are clean and spacious and easy access. Mostly, it is so secured!!thank you!!

Very friendly office personnel. Silva is so helpful

They offer a clean facility and reasonable rates.

Needed help getting a U-Haul because they're corporate website moved my reservation an hour away, Sylvia helped me get what I needed and went the extra mile to help me. She truly was a godsend!

Good service

Prices are very good. They have environment controlled spaces, a variety of sizes to choose from and the staff is very friendly and helpful.

We rented a storage unit for our company. We used online registration. The office ladies made our contracts and process quick and easy. Very nice ladies. Unit was large and was able to fit everything we needed

I called the store a trailer, they offered a paved or stone lot. The space was easy to maneuver in and out of. The staff was knowledgeable and had great personalities, Which made the transaction smooth comfortable and I felt my belongings would be safe. I referred a friend and received my one month free immediately and so did my friend. Great place to do business

Sylvia helped me with car storage and she made everything a simple process! Definitely recommend using this storage facility.

Very nice office! The lady was very helpful when reviewing the reservation I had made online. She caught that I had made a one-way reservation but an in-town would save me money on the move! The truck was easy to drive and was in good condition. I would definitely rent a truck from them again!

Friendly efficient Uhaul rental check-in, even on a Sunday.

The place was clean and comfortable. The lady who helped me was amazing and I left happy and satisfied. Highly recommend this place

I had at first checked out a different storage company, had an awful experience so I checked out Pinnacle. The ladies there were extremely pleasant and knowledgeable. The facility is super clean, the paperwork is simple and fast. If you are Active duty Pinnacle is one of the only places in town that do not require you to waive your SCRA rights. Straight forward with their pricing, no hidden fees and no rent increases every 3 months like some of the other companies. They have packing materials and locks at low prices, they also have insurance at affordable prices.

Great customer service! They were super helpful making sure we got the right equipment. They helped fix a problem I'd had with the online reservation, and they even got me a big discount I hadn't anticipated. Definitely a great company to use!!!

Stacy was amazing! Easy to deal with and answered all our questions!

Great customer service! Friendly and responsive staff will definitely use again in the future.

Excellent customer service from all employees. Good units and rentals. Thank you Mrs. Sylvia and her co-workers.

I have been doing business with Pinnacle Storage's Air Station location for several months now. As far as the units go, I've had nothing to complain about. The premises are kept very clean, clear, and functional. Above all else, the staff is fantastic. Richard and Sylvia go above and beyond to provide assistance. I have to access my storage unit fairly regularly for work. Their friendly presence at the front desk makes the whole experience a lot more joyous.

I highly recommend air station storage. The facilities are very clean and well keep. The staff had amazing customer service. Very easy to make payments. Overall my experience was great.

Richard was a great help and had Excellent customer service .

Rented a uhaul from here. Very fast, easy, and friendly experience.

They are knowledgeable and kind. They took care of our needs!

Verycheap

Very clean and well kept

Beautiful storage facility

Amazing Staff and very friendly! I recommend this place.

This is an absolutely awesome storage place. The staff are amazing, they are very proffessional, polite, positive, and helpful people. They have great work ethic, I mean have you seen the office?? They definitely go above and beyond to make sure the entire establishment inside and out are in tip top shape. They make sure the units are well kept up and ensure your items are well taken care of. If you need any supplies they are always well stocked. I mean I have never seen such great staff and well taken care of environment as this one. They are not cheap, but you definitely get what you pay for. I highly recommend air station storage!

Store your nuggets here

Great

This is the best storage, clean and friendly staff. I would recommend this to everyone. Renne she's very nice sweet lady and she will take care of you farely.

Quick, easy service, accessible and friendly service. The employee was very helpful and friendly his name was Richard Stratton.

I came in thinking i was going to pay a bunch of money to keep my things in storage and Richard was amazing and got me paying nearly nothing for my first month! Super happy!!!! Thanks Richard :) Great customer service :)

Clean, safe and well maintained with great customer service! Thank you, Richard Stratton !!!

Richard was very nice and professional. Excellent customer service!

Richard Stratton was very professional and business like , I had no problems with the way I was treated during the time I used the storage facility, a very knowledgeable guy .

Richard did an awesome job

Richard was very helpful they keep a professional and clean environment for all there clients highly recommend

Excellent service at a fair price. Special recognition to Asst. Mgr, Richard Stratton, who assisted me with my storage unit. On one occasion when I was loading furniture in my vehicle, he let me borrow a dolly which greatly helped me. I'm referring folks to Air Station Storage!

I had the pleasure of working with Richard this morning when picking up a Uhaul Trailer. Richard was extremely professional and displayed magnificent custom service. He was the only one working this morning and managed to multitask to ensure all his customers needs were being met. Great experience and great service Richard!

Richard stratton gave me and my father excellent service.

Air Station Storage is a nice place. Richard Stratton was on point! He helped out a lot. I reccomend this place for your storage or rental needs. Ask for Richard!

Richard Stratton is an outstanding American who really puts customer service first. I was in and out within 5 minutes at pickup and when I dropped off the vehicle after hours I locked my phone in the truck after I put the keys in the drop box and Richard came out from home to get the keys out so I could retrieve my phone. 10/10 would do business with then again.

Richard is VERY helpful & professional!! He made getting a unit on short notice painless!! Thank you, Richard!

We’ve gotten two units here and worked with Richard Stratton both times. He is an absolute delight to work with and super helpful! Highly recommend.

Outstanding service, place is very neat and organized. Very professional and friendly staff.

Richard at Air Station Storage in Jacksonville, NC was so helpful when helping me get a storage unit! He made the whole process so easy! If I could I’d give him more than 5 stars! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Clean place with good location. The assistant manager, richard, was very nice.

Management was exceptional! Storage spaces very clean. Overall great experience.

Customer service is great. Mrs. Rennae is friendly informative and always seems to be smiling and in a good mood.

Best service and well maintained place. I had a situation when I had accidentally locked myself out my climate control unit, after they were closed and I had to call the police department for help they contacted the manager and he came to open the door for and even helped us out with our bedding we were storing in our unit. By far the best service I have received and he was super friendly. Totally recommend this to anyone!!

Best place to go when you're moving in or out of Jacksonville. The ladies that helped my husband and I made our move less painful and were very knowledgeable about how to get things done for a military move! If you're military, I would especially go here, because they have your back. I wish every place was this helpful.

Great service, hours & flexibility!

Jane and Lindsay are consummate professionals! Great to work with and has the customers best interest at heart. Very clean facility and easily accessible. I would definitely recommend!

Damien Johnson you did not leave the place a year ago. The same furniture you put in the unit is still there. Please come and remove your lock and remove your furniture and you will no longer be billed. Please feel free to call us so we can work something out on getting your belongings removed. We work closely with several homeless and women's shelters. If you send us a certified letter we can have your belongings donated to someone in need.

I found that Nick was very helpful and courteous at all times . Very professional and always welling to assist me . Nick got off work at 4:00 and because I was running late he stayed until I arrived that s awesome customer service . Thanks Nick for a seamless experience

This is the best storage place in all of Jacksonville! Mrs. Jane and mrs . Lindsay are amazing and one of the worst times of my life they were so helpful into getting me where I needed to be it is a very clean  and secure place I would recommend everyone to do business with them. And the customer service skills on them ladies is amazing they make you feel so comfortable and so it peace and their prices are very very good! I am so grateful to have found this place

I cannot say enough how much I love Air Station Storage(ASS). I have had a unit for 3 yrs now and it is looking like at least another 18 months as I will deploy soon. It is clean, always secure, and the units/building are always maintained in a high state of police. I am in the USMC and recommend ASS to all my guys and friends. Well worth the money. The small things are where it is at for me. The manager, Jane is awesome!!! She is knowledgeable, honest, and a genuinely caring person. Again, I cannot say enough about her and her staff. For them alone it is good for me to be here. I would tell anyone to go there if you don’t want to worry about your possessions being safe, secure, and always looked after. There is security cameras, it is well lit, in a convenient location, plus it is 24hrs!!! I have never had one thought about going anywhere else, have rented several units that were pro rated when needed for less than a month, and best of all Jane always let me know exactly what I needed for what I had to store short term or long term. The girls were always workable, love them and the whole set up!!!

So Happy I decided on Pinnacle to store my things. Couldn't be more pleased knowing my things are in a clean safe place