Reviews - Pinnacle Storage of West End | Pinnacle Storage

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Reviews

Pinnacle Storage

4.99starstarstarstarstar_half
(95 Reviews)
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West End

4.99 Rating - 95 Reviews

Kathleen Weinbrecht

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on google Wednesday May 25, 2022
Victor was great on helping us with a big enough space for our needs. Always a smile on his face and full of information and help. Very happy!!!

Heather Larsen

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on google Wednesday May 25, 2022
Best storage facility around. Both BJ and Victor are happy to assist with all of your storage needs. Very professional and efficient service

Kendall Blake

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on google Sunday May 01, 2022
This reviewer did not leave a comment about their rating.

Rachel Kates

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on google Tuesday March 01, 2022
Could not be happier choosing Pinnacle Storage….Spoke to Carmen prior to arriving to the facility……When we got there, so impressed with her and how easy she made this transition, for us! The facility is so clean and perfect! Very fair pricing, as well….So, if you are looking for a storage facility, do call Carmen and you will be thrilled!!!!!!

Teresa Hiatt

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on google Tuesday March 01, 2022
Very polite. Explained so any one would understand. Clean and will go back for any storage needs.

Erik Collard

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The absolute best experience! Super friendly staff. Friendly environment, clean office space! They made the process so easy &simple! Highly recommended and will be using them for all our needs again!!!!

Primer Pocket

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Brand new facility with state of the art security and surveillance systems. Super clean and very helpful staff. Definitely a great place for all your storage needs.

Cheryl Parraway

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Robyn Lam

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Heather was knowledgeable and helpful.

tinkercupcake

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Awesome staff and beautiful location, very clean, and amazing storage!!! Number one in my books.

K. T

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The gentleman that works here is awesome! Extremely polite and helpful. I appreciated/needed a kind person and a good laugh that day. I thank you

Tom B

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Heather was an awesome help! First experience getting a storage unit went as good as it gets!

Jacob Cole

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Robert Moore

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Very nice people. Easy to work with. Excellent customer service!

Benjamin Taylor

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Roger smith

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Excellent staff, extremely clean facility, great location

Ken Eugene

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Very helpful and quick service when I rented a u-haul trailer from here. Thanks!

Doug Spivey

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Picked up damaged loveseat.

Gloria Croteau

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Always very helpful, friendly and professional. Units are very well kept up.

Trenton Sprague

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Heather at the front desk was very kind, helpful, and expedient! Much appreciated 🙏

Chris

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David Smith

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Anthony Duncan

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Nice

Karen Habicht

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Just put our treasures into storage and couldn't be happier. The unit was super clean. Chris, the person who checked us in was wonderful and very helpful. I feel confident our stuff is safe.

Crystal Moore

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Well run, immaculate, and staff is great.

Pete smith

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Theresa Corbe

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Working with Carmen has been a JOY! From booking a truck to renting two units, she has been amazing. She is efficient and very familiar with all the products that Pinnicle offers. Thank you so much for a great experience!!!

Andrea Veldhuizen

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Jamie Thomas

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Terri Hildreth

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Rob Kepler

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Carmen is the best to work with. Easy to reserve. Units were clean, safe. Whole complex is easy to work with- our moving truck was huge, but no problems.

Steve Wade

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Kelly Hansen

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Great experience!

Bob Beglin

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Very new, clean facility and the office staff (Carmen) was very helpful and friendly!

Matthew Mclain

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Very good service!! Victor and Carmen are awesome and should be given a raise!! Very happy with my service. Telling everyone I know !!

Greg Herold

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Darnell Armstrong

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Excellent facility- Clean, safe and convenient. Superb Client Service- Always courteous and knowledgeable

Paul Spurgeon

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Cordelia Clark

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Christian Draughn

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Todd Moore

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very clean, staff friendly and helpful. highly recommend

Sarah Bailey

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Very helpful, great customer service!

Lisa Russell

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Thomas Hiatt

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Jack MacMillan

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Katlin Wajeel

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Wonderful storage place with amazing customer service! They went above to help me and my movers get into the place and get everything settled. Thank you Carmen!

Lori Valentinas

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Carmelita was very knowledgeable and nice to work with!! Very clean facility!

David townsend

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all around great experience. professional staff, very organized process .highly recommend. DT

Destonie Smith

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Super friendly staff! Thank you Casey and Victor for your help in addressing all my concerns/questions. Incredibly clean facility and great location. Highly recommended!

William Brackley

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Ferebe Simons

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Beth Bennington

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Pinnacle Storage is great! It’s new and clean. Victor and Carmen are super helpful and really nice. It’s easy to access your unit. I highly recommend them.

Chad Holderfield

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Heather Kiser

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A friend of mine recommended Pinnacle Storage saying that it was brand new. When I called, Carmen answered the phone with knowledge of the different sized units also whether or not I needed climate controlled. I have never rented a storage unit before and she was cheerful and helpful and explained the entire process. Carmen is an asset to Pinnacle Storage because she is hard-working, professional and courteous

Chuck Tew

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Tamara Smith

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Great and friendly customer services! Helped a TON.

Chip Brown

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Everyone was helpful and made the experience easy.

Jess and Josh Haywood

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Brian Quinn

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Carmen at Pinnacle Storage has been outstanding since the first time I met her a couple of months ago. She was very attentive to all our needs and made the move to Pinehurst extremely easy for us. A big thanks to Carmen and everyone at Pinnacle Storage, you guys are the best, thank you!!!👍

Brock Sloan

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Kris Johnson

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Luis Rivas

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Great facility and great service, highly recommend.

D P

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Lori Dahlem

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Pinnacle storage in West End, N.C. was the only storage facility in the area that had clean climate controlled affordable storage spaces. The manager Carmen was so helpful and made the rental process easy.

Tanya Harrison

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Thank God For this Storage Space it was convenient clean the Gentleman that waited on me was simply Amazing I Left my Thing's knowing with a knowing in my heart ❤ that it will be ok when I return.

Jaybo

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Very helpful and friendly staff, with clean facilities.

David Julian

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Ms. Carman is outstanding. She made me feel comfortable from our first conversation. She is very competent and knows her job well! She also has a great personality! She can hustle! The unit is outstanding and the best I've seen. Especially, the new units. Thank you again!! 😁

Karen Stockwell

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Everyone has been very friendly and helpful. The units are clean and well kept. The entire process went smoothly and quickly.

Steve Hults

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I had a wonderful experience using this facility for a short term during a move. The staff was always extreamly helpful and accommodating with both the storage unit, and Uhaul reservations. The facility was always very clean and comfortably climate controlled inside. Would absolutely use place again if I am ever in need. Thank you.

lauren greco

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Jeff Tucker

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Pinnacle Storage was very clean and organized. The people that work there are A++. Extremely helpful and very kind. I highly recommend using Pinnacle Storage.

gsagster

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Rented 2 Trucks from Pinnacle of West End recently, one for local and one for long distant move. The helpful knowledge and expertise share with us From Carmen and Victor was A-1 and spot-on. Carmen even stayed after closing to guide me through the hook-up and safty procedures. Pinnacle is lucky to have her on board. Would highly reccomend them to anyone. Thank you so much!! Steve G.

Lisa Lindauer

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Friendly, fast service. Storage facility kept exceptionally clean!

Lee McKinney

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Carmen and victor have been s godsend. This is my first time renting a storage unit and their professionalism and kindness is impeccable. True assets to the business! Victor even offered to let me borrow a cup of sugar if I needed it. And my girl Carmen could be my best friend! Thanks guys, you're the best!

Julia Meyer

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Keri Houchin

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I can’t say enough about how great this place is. I was in a bind when the U-Haul reservation I had made with another company fell through at the last minute. The great folks at Pinnacle got me in a truck in 10 minutes with exceptional pricing (they gave me such a great deal!) the owners were so kind, helpful, and understanding. Amazing customer service! Their office is super clean too. Highly recommend this business!

Ben Lawson

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Always there to help you with any need you may have. Great prices, very clean place, very good security, amazing people!! amazing place!!! The owner is a really great guy! Always taking care of the customer. You do not see too many owners of big properties outside getting his hands dirty. This guy is always working hard. Always! I'm in there every day because I run a business out of my storage unit and I'm telling you this guy is great! Genuinely caring about his employees and customers. My wife already left a review, but I just had to share because the covid-19 stuff and everything that's going on today, it's nice to have someone who cares and makes a difference in your day. God bless you brother! ☝🏻🙏🏻😁

Louise Lucas

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Facility is immaculate, well lit and easy to access. Staff is amazing... Kind of like checking in to a 5 * hotel for your stuff ;)

Ben Lawson

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Pinnacle is the Best Storage Facility! I've had a unit here for quite some time now. Great storage facility! I like that it has AC (climate-controlled) & automatic doors for entrances. Always kept clean, friendly staff, plus they have an app to make your payments. Love it! Just love it! There's only 2 things I'd suggest changing, although still deserves all 5 stars b/c its the very best storage facility I know! I love Pinnacle just the way it is! But anyways, the 2 things I'd change is: • I wish the gates were accessible 24/7. Or at least remain open later than 11pm. Maybe til 12 or 1am. But we manage our schedule around it, so it's fine. • I wish there was more than 1 cart per entrance in case more than one person needs it. But it's not an issue for us b/c we rarely use the carts anymore. Although I suggested changes (not complaints), I assure you that I'm certainly happy with Pinnacle & my unit! I love it just the way it is! In Conclusion: Pinnacle is absolutely the best place to store your things! Plus knowing for a fact that your belongings are safe & in a controlled climate. A solid 5 stars!! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ UPDATE: --------------- Thank you so much for your response! This was actually Ben's wife, Taylor, that posted this review. I forgot it was still signed into his Google account, oops! 😗😃 I greatly appreciate that you personally responded & offered ways to help! (But I want to assure you that I definitely was Not complaining at all. I said it as if someone asked, "if there's a way to improve your experience with us, what would it be?") Now that you know about it, I shortened it down to a less-detailed version. But anyways, Thank you for what you said in response! There's not many business owners that would do that! Most either don't respond at all or they just say "Thank you for your input" & move on. But unlike most, you really care about making your customers happy! That's why Pinnacle is the best storage facility by far! 😁 20 stars from me!! ~ Taylor (Ben's wife)

Todd Kenthack

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Very great service! Carmen and Victor took extra time to assist us and made our experience with Pinnacle Storage excellent.

joseph skladany

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Pinnacle Storage is one terrific place to do business. Victor and Karmen are so accommodating, professional and helpful. It is the cleanest and safest storage facility I have ever seen. The second Fort Knox. I know they will treat you like family. You can't ask for anything more. Thank you for everything you did !!!

Shanna Campbell

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Rented a U-Haul trailer from them today, and had the best experience. From start to finish I had the best service. Carmen helped me, and she was awesome!

Jonathan Potter

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I have been a client of another local storage facility for over 10 years. After realizing I was nothing more than a dollar sign to them when confronting the staff with a major issue in my unit, I decided to contact Pinnacle. The staff is AMAZING and extremely helpful. I not only needed a unit right away, I also needed a UHaul for the next day and they got it all taken care of for me at a discounted rate. They more than earned my business and I look forward to referring more people to this facility.

Edward Freeman

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Pinnacle Storage is great. In my experience they were professional and very willing to work with me during my move from Fort Knox, KY to Fort Bragg. As stressful as moving can be, it was good to have dependable people helping my wife and I through the process. Thanks Carmen for all your help. I highly recommend Pinnacle Storage for your moving and storage needs.

Jessica Bowlus

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Exceptional customer service! Carmen goes above and beyond to ensure a phenomenal experience! In addition, the facility is well located and immaculate. I highly recommend Pinnacle Storage for anyone looking to safely store their belongings in Moore County!

Steve Hults

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Nancy Pergolizzi

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The best climate-controlled facility in the area! Brand new and clean as a whistle! And I couldn’t beat the service - Carmen exceeded my every hope when she designated a unit very close to an access door, gave me an incredible deal, then facilitated my last minute (somewhat panicked) need for a U-Haul truck. She was an awesome help, and I credit her with making my whole experience stress-free, which was as fabulous! I highly recommend Pinnacle and Carmen! 😁

Ashley Haney

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This location has the best customer service despite the recent COV19 issue. It was nice to be treated as a human being and not some possible virus threat. No stores or businesses seem to even be happy when you walk in their place. That is just the opposite of Pinnacle Storage in West End. The lady that runs the place is amazing and so down to earth. If you need a uhaul or any moving supplies this is the place to go. Their storage facility is so well maintained too. Although at this time I didnt need storage but if I do in the future I will for sure choose them.

Laura P

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Very friendly and helpful. Would highly recommend them to anyone that is looking for a storage facility

zachary hargrave

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Staff was very friendly and I was very impressed with how clean the storage facility was. I will highly recommend Pinnacle Storage to everyone.