Reviews

The staff is so very nice! The spaces are super clean, temperature-controlled, well-lit, safe and easy to access, and the dollies provided are a nice touch.

The staff is Amazing. They go above and beyond your expectations. Building is clean and neat at all times.

Great place to rent

Recently my wife went to Pinnacle Storage to rent a U-Haul. The size that we needed was not available, but Amy made several phone calls to find one for us and get it reserved. She and Josh were both very helpful and courteous, and we appreciated them working hard to help us out.

Looks great! Hopefully the area will match it soon

the storage facility is always neat and clean. Ms. Emily in the office is always helpful and has great customer service! i love that not only is the gate coded, the entrance door is also coded and i feel safe with my belongings being here! i would definitely recommend this storage place to anyone i come across that's in need of a storage unit!

Great storage facility, very clean and well designed, easy to access. The staff is very professional and helpful! A+!

This is a nice indoor climate controlled storage facility with great staff.

Great customer service. They made it easy and convenient to switch units when I needed more space. Units seem to be high quality and clean. Never really busy or much traffic from others moving stuff in or out

I used Pinnacle for both storage and renting a UHaul. I couldn't have been more impressed at how helpful, professional, and courteous the staff was. I accidentally dropped my UHaul at the wrong Pinnacle and they drove it to the correct one ablut 10 minutes away without charging me a dime! On another occasion they called to let me know I'd neglected to lock up my unit and secured it for me. The facility was spotlessly clean, secure, and super easy to get in and out. Pinnacle definitely earned my business in the future anytime I need to store anything or rent a UHaul. Thanks guys!

Pinnacle on 3rd Wright has been pleasant to rent from absolutely professionalism at its best hands down the best in town thanks guys for an awesome experience!

Very clean space, friendly and organized staff, secure space! Would definitely use this place again!!

Highly recommend! Everyone we spoke with was so nice and helpful! The container was very clean and secure! If I ever need storage again, I will always use Pinnacle!

Anthony was a huge help. I ended up needing a storage unit last minute and he was able to help me out. Very professional and friendly. The facility was extremely neat and clean as well. Definitely recommend this place.

Customer Service is beyond exemplary! Allie’s follow up skills are unmatched and impeccable! Great doing business with Pinnacle Storage! I Highly Recommend Pinnacle Storage!

Pinnacle on 3rd was a life saver! We were in a bind for a storage unit, called Pinnacle, and they had us scheduled for a tour within 30 minutes. The place is clean, and the climate control is one of the few I’ve seen at a solid temperature for furniture and other belongings to stay in great condition. Anthony helped us out, was incredibly friendly, and assisted in our decision making. Glad to have found this spot.

Very pleased with the service and overall experience at Pinnacle Storage! Joe really went above and beyond my expectations to make sure I got exactly what I needed!

Great staff, great location.

I have rented many storage units, but not one of the people I dealt with made me feel like I was important. I actually was usually left feeling as if I was an inconvenience anytime I needed to speak with them. But, today, that all change. Anthony not only stayed after the office was closing to rent me a unit. He figured out different ways, to show me he appreciated my business. He also helped us in a huge way regarding the U haul truck and trailer that was set up to be dropped off at 2 different locations. This was actually the first time I did business with a company that I left feeling like I mattered. Anthony Guevara deserves a big fat raise, or at least a bonus. I'd be willing to be,every person he deals with feels exactly like I do. Thank you for allowing me to express my gratitude in a time it was needed.

Convenient storage near Downtown Wilmington. Two story building with climate controlled units. U-Haul truck rentals and reservations can be made at this location. Staff on site seven days a week.

Joe and Anthony are great !! Joe was so helpful in explaining the storage unit process and Anthony allowed me to keep my uhaul several extra days and were very patient. They made my move process so much better and they are overall great people to work with!!! Thank you joe and Anthony, you guys are the best!!!!!! -Haylee ☺️🔪

My daughter and I had the BEST experience here. The facility is extraordinarily clean, an the on site attendant was exemplary.

I’m beyond pleased with this facility! Front desk management was very knowledgeable and quick to assist. Overall great customer service, space is very clean, prices were great, Would highly recommend!

I had a great experience with Pinnacle & Kathy Johnson, who was filling in at this location, from my first call to check on availability, to visiting to see the space, through the rental process. Kathy is a true professional with superb customer service skills.

Highly recommend. Very clean, many size options for units and very easy to access. And great staff/management - super helpful, friendly and professional

Real nice and clean....

Wonderful, clean facility with very helpful and courteous Management. I would definitely recommend this facility to family and friends for their storage needs. Thanks for what you do😁

Facility looks great. The managers were helpful and accommodating.

This review is for a U-Haul rental.  So I needed to pickup a French door from a big box store and quickly learned it would not fit in the back of my truck.  So we scrambled and found a U-Haul rental place that had a truck we could rent that day.  Lucky for us, Pinnacle Storage had one available.Pinnacle only had a 26’ truck, which was overkill for what we needed.  Beggars can’t be choosers so we took it.  Driving that 26’ on those narrow roads in downtown was dicey as hell.  Much respect to truck drivers that do this for a living.  The rental process was easy and quick.  Turn in was also easy.  Only complaint about U-Haul in general is they advertise trucks for $39.95 a day; however expect the final bill to be a lot higher.  Mine was $91 and I only had it for about five hours.  Insurance (optional) and other fees really rack it up.Some notes about Pinnacle.  They are right off busy 3rd Street.  It is a real pain in the ass to turn left to get out of there.  Also, dropping off a 26’ truck back to their little parking area is also challenging.  The staff treated me well.  I would have no problems doing busy with them again.

Needed a storage unit quickly. They had several sized units available. It’s new, clean and secure and all the employees are kind and professional. Highly recommend Pinnacle Storage!

The storage units are clean and easy to enter and exit. The staff is very friendly. I will definitely recommend this business to others.

Very nice clean and responsive